TECH SVCS - Benchtop Support Specialist ECLAROTECH SVCS - Benchtop Support SpecialistBothell, WA$32.27–$34.23 / hourstrong>Position Overview:The Benchtop Support specialist position will be responsible for providing IT support in our Digital Plant organization working to support, enhance, and maintain compliance for the GxP benchtop systems and instrumentation as well as site and global applications used within the manufacturing, quality, and quality control organizations. Liaison with global partners within the Client organization to align on solutions and implementation plans for benchtop instrumentation and performs system installations, configurations, administrative and support functions including system validation lifecycles and training.
Product Support Specialist - Non-Acute Medline IndustriesProduct Support Specialist - Non-AcuteSeattle, WA$54,000–$81,000 / yearFull timeProvide Sales teams with Clinical Services technical and sales presentation support to help secure new business, successful customer integration and the utilization of established products. Gather data and information on customers and participate in developing presentations relative to keeping customers current on products, product enhancements, and/or product conversions.
NewCustomer Relationship Specialist National Maintenance ContractorsCustomer Relationship SpecialistSeattle, WAYour mission is to deliver exceptional customer service, preserving retention of clients, while aggressively identifying opportunities to upsell additional services. Scope Overview: National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Seattle area operations.
Human Resources Specialist Aptly TechnologyHuman Resources SpecialistBellevue, WA$50,000–$60,000 / yearFull timeUpdating employee handbooks and communicating changes across the workforce via email notices, posts to internal company portals or holding meetings to answer questions or concerns. Focus on motivating employees by implementing team-building activities or other employee engagement initiatives that help boost morale and improve cooperation.
Technical Support Specialist (Project Management Analyst 2) Company ConfidentialTechnical Support Specialist (Project Management Analyst 2)Oak Harbor, WA$63,808–$80,000Full timePerforms daily testing and operations of equipment including the Digital Radio Management System (DRMS), UHF/VHF Air-to-Ground Radios, Simple Key Loader (SKL), and Joint Tactical Radio System (JTRS). With a holistic approach to life-cycle maritime defense systems—from small watercraft to submarines, surface combatants and aircraft carriers—HII ensures a high state of readiness.
Senior Software Support Specialist - Data & Insights Solutions TYLER TECHNOLOGIES INCSenior Software Support Specialist - Data & Insights SolutionsSeattle, WAFull timeToday there are no major fires, but you receive a murky ticket from another internal division that will require some extra legwork; the internal channel partner has a client problem they aren't sure how to troubleshoot, and you'll gather information, analyze which team is responsible, and reroute. Our Support Specialists are product experts and technical advisors to anyone who uses, manages, or supports Tyler data platforms, from data workers and leaders at government agencies to internal partners across other Tyler divisions and within our own.
Laboratory IT Support Specialist DISYS, LLCLaboratory IT Support SpecialistBrier, WAFull timeAs one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. We are seeking a Benchtop Support Specialist to support laboratory instrumentation, manufacturing systems, and quality applications within a regulated pharmaceutical/biotech environment.
IT Support Specialist Spaceflight Industries, Inc.IT Support SpecialistQueen Anne, WA$74,000–$80,000 / yearFull timeTo conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets and events from around the globe.
Technical Support Specialist - Core Apps SmartsheetTechnical Support Specialist - Core AppsBellevue, WARemote$25.24–$34.25 / hourFull timeTroubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences. At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users.
Customer Support Specialist PitchBook DataCustomer Support SpecialistSeattle, WAFull timeOur extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily.
Operations Support Specialist 2 Recology CleanscapesOperations Support Specialist 2Seattle, WAFull timeMay schedule service and assign drivers for special pick-ups, reassignment and arrange alternate coverage in case of employee absences or equipment failure. An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
Bank Sales Support Specialist(Commercial Loan Processor) First Citizens BankBank Sales Support Specialist(Commercial Loan Processor)Clyde Hill, WAFull timeOngoing Sales Support: Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists and making joint calls as required. Ongoing Credit Servicing Support and Accuracy: Resolving documentation exception issues, maintaining service levels, updating financial statements and preparing files for all portfolio reviews.
Project Specialist, Legal Support Transformation Workstream DLA Piper LLP (US)Project Specialist, Legal Support Transformation WorkstreamSeattle, WAFull timeThe Project Specialist - Legal Support Transformation Workstream provides day to day project coordination across multiple active workstreams, supporting the successful execution of Administration and Legal Support Services transformation initiatives. This position can sit in our Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Houston, Los Angeles, Miami, Minneapolis, Philadelphia, Phoenix, Raleigh, Reston, San Diego, Seattle, Short Hills, Washington DC, or Wilmington office and offers a hybrid work schedule.
Operating Support Specialist Puget Sound Energy, IncOperating Support SpecialistSeattle, WAFull timeEducation: Previous minimum education and training should include successful completion of high school studies or GED certification as well as two quarters of higher education in accounting, bookkeeping, business applications, communications, drafting, or its equivalent in experience and/or education as determined by the hiring Manager. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.
INVENTORY AND SOURCING SPECIALIST, GLOBAL SUPPORT Trident Seafoods CorporationINVENTORY AND SOURCING SPECIALIST, GLOBAL SUPPORTSeattle, WA$34–$39 / hourFull timeSupports daily operations across sales, inventory management, and product movement by leveraging strong working knowledge of sales orders, fish purchase orders, and in transit order processes within the ERP system, as well as real world workflows. Summary: The Inventory & Sourcing Specialist will be responsible for facilitating inventory transactions, allocation, order processes and act as liaison among internal and external stakeholders such as warehouses, vendors and customers.
D06 - PROJECT MANAGEMENT / PROJECT MGMT - Specialist, Scheduling and Cell Logistics EclaroD06 - PROJECT MANAGEMENT / PROJECT MGMT - Specialist, Scheduling and Cell LogisticsSeattle, WA$41.63–$44.15 / hourFull timePosition Overview:The Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Client's clinical autologous cellular immunotherapy products. They will serve as Client cell therapy treatment center's main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
IT Support Specialist OpenAI Inc.IT Support SpecialistSeattle, WA$60.58–$67.31 / hourFull timeFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
Print Production Specialist - Multi-Site Support Xerox CorporationPrint Production Specialist - Multi-Site SupportSeattle, WAFull timeUSD - United States - US . Everett, Seattle, Tukwilla .
Print Production Specialist - Multi-Site Support (Everett/Tukwila) Xerox CorporationPrint Production Specialist - Multi-Site Support (Everett/Tukwila)Seattle, WAFull timeUSD - United States - US . Annual Base Salary Minimum .
Sr eBilling Specialist DLA Piper LLP (US)Sr eBilling SpecialistSeattle, WAFull timeThe Senior eBilling Specialist, in collaboration with and in support of the firm's strategic initiatives, works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined client e-billing account services for the firm. As part of the team, provides and ensures a cohesive, full-cycle e-billing support solution to billing attorneys and support staff with complex domestic and international billing.
eBilling Specialist DLA Piper LLP (US)eBilling SpecialistSeattle, WAFull timeThe eBilling Specialist, in collaboration with and in support of the firm's strategic initiatives, works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined e-Billing support to billing attorneys and finance counterparts of the firm. * Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
Senior Identity Specialist (Field CTO) OKTASenior Identity Specialist (Field CTO)Bellevue, WARemoteFull timeThe Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process.
Specialty Account Specialist (Respiratory) Seattle, Washington GlaxoSmithKlineSpecialty Account Specialist (Respiratory) Seattle, WashingtonSeattle, WARemoteFull timeUSA - Washington - Seattle, USA - Washington - Bellingham, USA - Washington - Renton, USA - Washington - Seattle East, USA - Washington - Seattle North, USA - Washington - Seattle-Onyx, USA - Washington - Seattle South, USA - Washington - Seattle West. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment.
Manager - Software Application Specialists Motorola SolutionsManager - Software Application SpecialistsSeattle, WARemoteFull timePresent analysis results and project updates to stakeholders, developing clear and informative presentations that support effective decision-making and facilitate project buy-in from customer leadership. Project Management Support: Partner with Project Managers and Program Directors throughout the project lifecycle, from inception to conclusion, to ensure timely delivery of software solutions while adhering to scope and budget constraints.
Engineering Project Coordinator III / Engineering Program Specialist Spectraforce Technologies Inc.Engineering Project Coordinator III / Engineering Program SpecialistRedmond, WAFull timeThe ideal candidate will have experience working in consumer electronics hardware environments, managing procurement, logistics, and program coordination while collaborating with internal teams and global vendors. In this role, you will partner closely with Technical Program Managers (TPMs) and cross-functional teams to ensure hardware components and resources are delivered on time to support development milestones.
RMO Specialist - IT Service Delivery Logicalis, Inc.RMO Specialist - IT Service DeliveryMercer Island, WAFull timeAssists the Project Management Office team members by performing project support duties including resource assignment, scheduling, back-office data management, and closeout activities including, but not limited to: • None required, however any industry recognized certifications in Resource Management (RMI), Project Management (PMI), Information Technology, or Microsoft Office training are beneficial.
Senior Identity Specialist OKTASenior Identity SpecialistBellevue, WARemoteFull timeThe Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process.
Marketing Content Specialist - Three Month Temporary Assignment - $30.00 - $40.00 (DOE) Express Employment ProfessionalsMarketing Content Specialist - Three Month Temporary Assignment - $30.00 - $40.00 (DOE)Oak Harbor, WA$30–$40 / hourFull timeThe position requires strong Microsoft Office suite, communication skills, with acute attention to detail to ensure accuracy and completeness across multiple data sources. We are recruiting on behalf of our client, a cutting‑edge innovator in life‑science fluidics, microfluidics, and optical technologies, for a temporary Marketing Content Specialist.
Senior Specialist Traction Power Mott MacDonald GroupSenior Specialist Traction PowerSeattle, WAFull timeProvide expert assistance to Contractors during the installation phase, to optimize installation methods and deliver high-quality solutions; during the testing and commissioning phase to ensure progress to schedule and rigorous testing and recording of traction electrification system installation. Requirements: Requires a Bachelor's in Electrical Engineering or a related field plus eight (8) years of experience as Senior Traction Power Specialist, or related occupation involving experience in railway traction electrification systems engineering.
Project Management Specialist 3 Spectraforce Technologies Inc.Project Management Specialist 3Everett, WAFull time3+ years of experience in program or project management, leading project and/or program proposals of varying complexity (including development and execution of schedule milestones, resource assessments, risk and/or issues management). Our Payloads organization is responsible for everything you see when you fly; and a lot that you don't: The Interior of the airplane, along with the Lavatories, Galleys, Cargo compartments, exterior markings, associated systems, and cabin safety all make up Payloads.
Western Regional Product Specialist - BioPatch Professional Disposable International, Inc. (PDI)Western Regional Product Specialist - BioPatchSeattle, WAFull timeResponsibilities include achieving and exceeding financial quota targets, identifying key decision makers at current and future accounts, setting appointments to present the BioPatch product line, coordinate trials and in-services, troubleshooting, sample requests, attending regional conferences, and other tasks identified by the Regional Sales Director. $140,000 - $200,000+ ($100,000 - $120,000 Annual Base + Incentive (uncapped)) Disclaimer: Compensation range is base pay plus incentive and varies depending on factors including, but not limited to, location/market, relevant skill set, level of experience, and individual performance.
Account Specialist FlightSafety International IncAccount SpecialistSeattle, WAFull timeYou'll coordinate with Customer Success and Sales team members to prepare for key customer milestones, identify risk and expansion opportunities, and ensure a smooth and timely renewal experienceThis is a hands-on, detail-oriented role that requires strong organizational skills, a customer-first mindset, and a desire to grow within the Customer Success organization. California: $29.95/hour - $44.03/hourIllinois, Colorado, Massachusetts and Minnesota: $28.51/hour - $39.22/hourWashington, Maryland, New Jersey and New York (including NYC metro area): $28.51/hour - $41.16/hourWashington DC: $29.95/hour - $41.16/hourOhio: $27.31/hour - $37.59/hour.
ERP (SAP) - Data Specialist Bruker Nano IncERP (SAP) - Data SpecialistMill Creek, WAFull timeBruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position.
Mass Spectrometry Service Specialist Shimadzu Scientific Instruments, Inc.Mass Spectrometry Service SpecialistSeattle, WAFull timeFunctional Expert - Considered a thought leader on a subjectDetail Oriented - Capable of carrying out a given task with all details necessary to get the task done wellInnovative - Consistently introduces new ideas and demonstrates original thinkingTeam Player - Works well as a member of a groupThought Provoking - Capable of making others think deeply on a subject. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu.
Proposal Specialist Dematic CorpProposal SpecialistBellevue, WA$96,000–$140,800 / yearFull timeThe ideal candidate is a skilled writer, editor, and coordinator who enjoys building relationships, works well in groups, and partners with various collaborators to produce outstanding work. In this role, you will lead the creation of clear, persuasive, and high-quality technical and contractual sales proposals that help build winning customer solutions.
Senior Equipment Specialist Carl Zeiss Meditec, IncSenior Equipment SpecialistSeattle, WA$100,000–$100,000.01 / yearFull timeThe Senior Equipment Specialist must be a team player, develop excellent clinical and technical knowledge, and demonstrate a high business acumen for the surgical market. The Senior Equipment Specialist is a motivated individual with an entrepreneurial spirit, hunter mentality, skilled negotiator and has proven capital equipment sales experience.
Clinical Application Specialist Lunit Americas, IncClinical Application SpecialistLynnwood, WARemote$70,000–$85,000 / yearFull timeWe build trusted partnerships with clinicians, health systems, and companies worldwide to deliver validated AI solutions that enhance clinical confidence, accelerate discovery, prioritize precision care — and bring the future of cancer diagnostics within reach. Formulates teaching outline and determines instructional methods that will best suit the particular customer environment; such as individual training, group instruction, lectures, demonstrations and workshops, etc.
Marketing Operations Program Specialist DLA Piper LLP (US)Marketing Operations Program SpecialistSeattle, WAFull timeThe Marketing Operations Program Specialist, working in collaboration with and in support of the firm's strategic initiatives, is a versatile member of the Marketing Business Development (MBD) team, responsible for supporting a broad range of marketing operations projects while also serving as the team's internal resource for identifying and advancing practical AI opportunities. This position can sit in our Chicago, Atlanta, Baltimore, Boston, Dallas, Houston, Los Angeles, Miami, Minneapolis, New York, Northern Virginia, Philadelphia, Phoenix, Raleigh, San Diego, Seattle, Short Hills, Washington DC, or Wilmington and offers a hybrid work schedule.
Senior Product Marketing Specialist, Customer First Lifecycle OKTASenior Product Marketing Specialist, Customer First LifecycleBellevue, WAFull timeLifecycle Program Design & Execution: Design and execute end-to-end lifecycle playbooks that guide customers through an accelerated and successful onboarding, adoption, and renewal while empowering Customer First teams to deliver power customer outcomes, and drive customer maturity and platform adoption. Cross-Functional Alignment & Collaboration: Partner across Sales, Customer Success, Marketing, and Support to deliver consistent, value-driven messaging promoting our Support offerings and services; and coordinate across the GTM to facilitate a seamless customer experience.
Voucher Processing & Redemption Specialist CALSTART, Inc.Voucher Processing & Redemption SpecialistSeattle, WAFull timeVPRS will play a critical role in the success of Voucher Processing program and must exhibit excellent emotional intelligence (EQ) while managing multiple internal and external stakeholders (e.g., applicants, dealers, Original Equipment Manufacturers (OEMs)) to quickly resolve voucher discrepancies. * Process Improvement: Identify opportunities for process improvements and liaise with internal stakeholders to design, test, and implement changes that reduce errors and fix bottlenecks to improve overall program effectiveness.
Senior Associate, Global Trade Technology (SAP GTS implementation specialist) KPMG LLPSenior Associate, Global Trade Technology (SAP GTS implementation specialist)Seattle, WAFull timePreferred certifications: CBL (Customs Broker's License) issued by U.S. Customs and Border Protection, CUSICO (Certified U.S. Import Compliance Officer), CUSECO (Certified U.S. Export Compliance Officer), Certified Customs Specialist (CCS) certification issued by the National Customs Broker and Forwarders Association of America, CPA, or JD/LLM. Write blueprint and specification documents, perform system configuration, and rigorously test the system and train users in its operation to prepare them for successfully using Global Trade Management (GTM) solutions in their daily trade and compliance activities.
Sr. Marketing Automation Specialist PitchBook DataSr. Marketing Automation SpecialistSeattle, WA$105,000–$135,000 / yearFull timeYou will serve as a strategic partner to marketing leadership and cross-functional teams, applying your deep expertise in marketing automation platforms (such as Marketo) to architect solutions that enhance operational efficiency and maximize campaign effectiveness. As a Senior Automation Specialist at PitchBook, you will lead the design, development, and optimization of complex automation workflows across marketing and sales functions to drive scalable, data-driven demand generation and customer engagement programs.
UX Research Operations Specialist FlightSafety International IncUX Research Operations SpecialistSeattle, WAFull timeGrow the research panel by executing campaigns for key segments, personas, and audiences, making it easier to recruit research participants across multiple research teams and initiatives, ensuring a smooth, end-to-end experience for participants and stakeholders. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
Network Specialist I - Route Acquisition TDS Telecommunications CorporationNetwork Specialist I - Route AcquisitionSeattle, WA$70,500–$114,500 / yearFull timePermits (research requirements, communicate with permit authorities, attend meetings, occasional field work and travel, scope/ estimate work, create tasks, work with professional service vendors to obtain data and studies, prepare applications, negotiate and submit fees, expedite and secure rights ahead of construction, update and closeout records, GIS databases and maps, care for annul requirements, payments, bonds, insurance, reporting, etc.). The ability to quickly and confidently build trusting, positive and productive internal and external professional relationships with a wide variety of diverse individuals/ personalities, whom often have different priorities, temperaments and concerns, through effectively addressing obstacles to success (such as incomplete/ missing permit submittal information or unreasonable permit authority requirements) and by trying to help find and negotiate fair and reasonable solutions is essential to securing rights to place facilities quickly and overall success.
Customer Care Specialist II Verathon, Inc.Customer Care Specialist IIBothell, WAFull timeVerathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. TechSavvy Problem Solver: You can navigate Windows OS, web apps, wireless technology, and basic networking concepts and can translate them for nontechnical users.
Planning & Calibration Specialist Talgo IncPlanning & Calibration SpecialistSeattle, WA$37–$42 / hourFull timeTalgo Inc. provides maintenance services for the Series 8 trains that operate on the Amtrak Cascades line, ensuring safe, efficient, and reliable service for passengers throughout the Pacific Northwest. We are seeking a detail-oriented Planning & Calibration Specialist to support the Maintenance Department by coordinating calibration activities and maintenance planning.
Learning Specialist (Entry Level) McKinstryLearning Specialist (Entry Level)Seattle, WA$29–$45 / hourFull timeFrom managing logistics and programming details to supporting virtual and in-person learning experiences, you will help ensure our programs run seamlessly and deliver meaningful impact for employees at every stage of their career. Partner with facilitators and content owners to ensure VILT sessions run smoothly, troubleshoot real-time issues, and continuously improve the virtual delivery experience.
Senior Product Marketing Specialist, Cloud Service Providers OKTASenior Product Marketing Specialist, Cloud Service ProvidersBellevue, WAFull timeThis role demands a strategic, collaborative, and execution-oriented marketer who thrives on working cross-functionally with Sales, Product, Partner, and Regional Marketing teams to accelerate pipeline, partner-sourced revenue, and global awareness. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process.
Safety & Airworthiness Specialist 4 Spectraforce Technologies Inc.Safety & Airworthiness Specialist 4Everett, WAFull timeFor any identified issue related to FAA issued Letters of Investigation, Informal or Formal Compliance Actions, Voluntary Disclosures, Self-Audit findings, and Part 25 Airworthiness Non-Compliances, the BCA S&CI team leads the functional engineering organizations (Systems, Structures, Payloads, Propulsion) through the structured investigation process. * We work with the functional groups within client to investigate the regulatory compliance issue by identifying the problem statement, developing a comprehensive root cause investigation that leads to systemic root causes, developing containment actions, actions to prevent recurrence, and actions to verify non-recurrence.