Ohio City, OH30+ days ago
Competencies:Digital : Microsoft Dynamics 365 CRM Functional, Digital : Microsoft Dynamics 365 CRM Technical, Agile Specialisation, CommunicationExperience (Years):6-8Essential Skills:We are seeking an experienced and innovative Technical Architect to lead the design and delivery of a Contact Center as a Service (CCaaS) solution leveraging Microsoft Dynamics 365 Contact Center. Oversee integration with telephony platforms, Azure Communication Services (Client), Microsoft Teams, Power Platform, and third-party systems (e.g., IVR, WFM, CRM, analytics).Guide development teams on best practices for extensibility using Power Automate, Azure Functions, Custom APIs, and Dataverse.