p>Key job responsibilities: • Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations • Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan • Problem-solves for closing gaps between performance and goals • Will set and clarify requirements and expectations for Operations, Area and Shift Managers • Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments. Working with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.