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The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support and post-purchase follow-up. Oversee customer quotes, sales conversations, and order support to ensure timely, accurate responses.
The HVAC Commercial Technical Service Manager (TSM) responsible support of 17/19/23 series Heavy Applied products will provide phone, written and on-site support of new equipment shipped to the field from our plants in Charlotte NC and YLC in China and for the US and International markets. This role will also be responsible for assuring customer product satisfaction by working with internal/external customers to coordinate and approve warranty-related issues, registering claims, handling training issues and supporting equipment installation, start-up, and service-related issues.
Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. The ideal candidate will bring at least five years of experience managing an entire call center operation and will demonstrate strong operational discipline, people leadership, and data-driven decision-making.
Building Effective Teams- Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team. To perform the job successfully, an individual should demonstrate the following competencies: • Action Oriented- Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
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