Harrisburg, PA30+ days ago
They will work closely and collaborate with other Branch operation personnel (Dispatch, Parts, Administration) to achieve the highest level of Customer Satisfaction.**ESSENTIAL DUTIES AND RESPONSIBILITIES**+ Developing, maintaining, and managing a highly technical field service team+ Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc.+ Providing coaching and training on products, procedures, service repair techniques, and customer service+ Meeting or exceeding customer satisfaction results+ Talent development+ Increasing employee retention and engagement levelsResponsible for 1 cost center, and 8-15 direct reports. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.**SUMMARY**Reporting to the District or Branch Manager, the Service Manager will provide support and leadership to the branch and to individual service technicians by providing coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets.