UNKNOWN

FEED

OTHER

What you'll do: Administer and maintain Windows Server, Active Directory, and Microsoft 365 / Exchange Online across dozens of client tenants. Solid command of Windows Server, Active Directory, DNS, DHCP, TCP/IP, and general networking.

<div><strong>Systems Administrator - CVIT - Computer Concepts - Computer Village </strong>San Dimas, CA • Onsite • Full-time • $70,000–$100,000<br/><br/></div><div>We're a Managed Service Provider serving municipalities, schools, and small-to-midsize businesses across Southern California. We're growing, and we need a capable partner on projects and account work. If you're mature, think clearly under pressure, and follow through on what you start, we'd like to meet you.<br/><br/></div><div><strong>About Computer Village: </strong></div><div>We're an MSP that cares. That means we clean up what other vendors left broken, we explain things to customers in plain English, and we hold ourselves to a high standard internally. Our pace is genuinely fast. If you thrive on variety, constant learning, and getting things done, you'll fit here.<br/><br/></div><div><strong>What you'll do: </strong></div><ul><li>Administer and maintain Windows Server, Active Directory, and Microsoft 365 / Exchange Online across dozens of client tenants</li><li>Execute project work: migrations, hardware refreshes, security hardening, design, and installation</li><li>Handle escalations from L1, L2, and L3 technicians</li><li>Maintain network and server infrastructure — firewalls, switches, backups, RMM-monitored endpoints</li><li>Document cleanly in our documentation platform so the helpdesk can act on what you've built</li><li>Own your assigned accounts end-to-end</li></ul><div><br/><strong>What we're looking for: </strong></div><ul><li>3+ years as a sysadmin, IT administrator, or senior helpdesk technician</li><li>Solid command of Windows Server, Active Directory, DNS, DHCP, TCP/IP, and general networking</li><li>Strong Microsoft 365 / Exchange Online administration</li><li>Clear communication with non-technical customers</li><li>Mature judgment and the discipline to finish what you start</li><li>Comfort with a genuinely fast pace and shifting priorities</li><li>Valid driver's license and ability to pass a background check</li></ul><div><br/><strong>Nice to have: </strong></div><ul><li>MSP experience</li><li>SQL and database administration</li><li>Exposure to our stack: Datto RMM, Autotask PSA, SonicWall, IT Glue</li><li>Relevant certifications (Microsoft, Network+, Security+, or similar)</li></ul><div><br/><strong>Compensation and benefits: </strong></div><ul><li>$70,000–$100,000 annually, based on experience</li><li>Health insurance</li><li>Paid time off</li><li>401(k) with 100% employer match</li><li>No on-call rotation, no after-hours work</li><li>Leadership that backs you up, values your work, and treats customers and team with respect</li></ul><div><br/><strong>How to apply:</strong></div><div>Send your resume and a short note on why this role fits you. We're hiring now and moving quickly.<br/><br/></div><div><em>Computer Village is an equal opportunity employer.<br/></em><br/></div>

Computer Concepts

Systems Administrator

Communication Skills

CompTIA Network+

CompTIA Security+

Customer Escalations

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Database Administration

Driver's License

English Language

Firewalls

Follow Through

Help Desk

Information Systems/Technology IS/IT Administration

Leadership

Microsoft Active Directory

Microsoft Certifications

Microsoft Exchange Server

Microsoft Exchange Server Administration

Microsoft Windows Server

Microsoft Windows System Administration

Network Administration/Management

On Call

SQL Databases

Security Design

SonicWALL

Systems Administration/Management

TCP/IP (Transmission Control Protocol/Internet Protocol)

Betterteam

Work with the parts department to help monitor warranty/core parts return and ensure parts are scrapped, returned for core, or shipped accurately and timely as per OEM requirements. Verify criteria required by OEM/vendor and ensure all requirements are met to process claim, maximize warranty recovery, and maintain an approved as submitted ratio that aligns with the dealer network’s best in class metrics.

HOUR

About Us:
<p style="margin:0in;font-family:'verdana';font-size:10pt">Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.</p><p style="margin:0in;font-family:'verdana';font-size:10pt"> </p><p style="margin:0in;font-family:'verdana';font-size:10pt">TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Stoughton trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.</p>

Overview:
<p style="margin:0in;font-family:'verdana';font-size:10pt">The Warranty Administrator plans, organizes, and processes warranty claims for the branch’s Service Department to ensure timely and accurate filing and optimal return of warranty monies. The person in this role acts as a liaison between the dealership and all OEMs and vendors with whom the dealership provides authorized warranty services.</p>

Responsibilities:
<ul><li>Perform final job review and ensure all proper documentation for claim filing is in order. Take ownership of finalizing tasks and documents.</li><li>Accurately file warrantable claims to OEMs and vendors using CDK or other web based programs.</li><li>Verify criteria required by OEM/vendor and ensure all requirements are met to process claim, maximize warranty recovery, and maintain an approved as submitted ratio that aligns with the dealer network’s best in class metrics.</li><li>Review claims in process on daily basis and follow up appropriately and consistently to ensure prompt payment. Develop professional relationships with OEMs and vendors to ensure timely processing of claims.</li><li>Prepare warranty credit memo and payments for posting on a weekly basis, or as required per OEM service level agreements. Ensure customer credits are processed accurately and efficiently.</li><li>Communicate professionally with customers as needed to issue reimbursements or otherwise reconcile claims.</li><li>Oversee and reconcile all warranty accounting and sublet schedules on a weekly cadence to ensure we manage overaged claims and minimize frozen capital and potential losses.</li><li>Maintain complete and accurate records and be prepared to review records in monthly meetings with management. Prepare for and meet requirements of reviews and audits conducted by OEMs/vendors.</li><li>Review and file warranty claims for over-the-counter parts transactions, along with Dealer Sponsored Fleets that are authorized to repair their own vehicles.</li><li>Work with the parts department to help monitor warranty/core parts return and ensure parts are scrapped, returned for core, or shipped accurately and timely as per OEM requirements.</li><li>Assist with administrative tasks and projects as directed.</li></ul>

Qualifications:
<ul><li>High school degree or equivalent preferred</li><li>1+ years’ customer service experience and general office/administrative experience</li><li>1+ years’ Warranty Administration experience preferred</li><li>Excellent customer service and phone skills. Ability to communicate effectively with co-workers, customers, OEMs and vendors, both verbally and in writing. Ability to be confident and comfortable building relationships in person or over the phone.</li><li>Computer literate to include intermediate knowledge of ADP/CDK business systems, OEM and vendor applications, and Microsoft Office.</li><li>Organized and detail oriented.</li><li>Ability to obtain and apply all required warranty training and certifications as directed by supervisor, OEMs, and vendors.</li><li>Ability to work through conflict and successfully negotiate. Strong problem solving skills and ability to make appropriate immediate decisions with minimal supervision.</li><li>Ability to work both independently and as part of a team.</li><li>Ability to prioritize and manage multiple tasks effectively and efficiently.</li><li>Ability to meet deadlines and succeed under pressure.</li><li>Ability to follow standardized processes and collaborate with internal partners when best practices are identified.</li></ul>

Compensation:
The base pay range for this position is $22.75 to $28.53.

Benefits:
<p style="margin:0in;font-family:'verdana';font-size:10pt">TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.</p><p style="margin:0in;font-family:'verdana';font-size:10pt"> </p><p style="margin:0in;font-family:'verdana';font-size:10pt">New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.</p><p style="margin:0in;font-family:'verdana';font-size:10pt"> </p><ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0;margin-bottom:0;vertical-align:middle">Choice of two comprehensive medical plan options that include prescription drug coverage</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle">Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle">Vision care, discounted hearing exams, and hearing aids</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle">401(k) retirement savings plan with company contribution</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle">Life, accident, and disability insurance</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle">Employee Assistance Program (EAP)</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle">Education assistance</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle">Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick</li></ul>

Statements:
<p style="margin:0in;font-family:'verdana';font-size:10pt;color:#242424">All offers of employment are contingent upon successful completion of all applicable screenings.</p><p style="margin:0in;font-family:'verdana';font-size:10pt;color:#242424"> </p><p style="margin:0in;font-family:'verdana';font-size:10pt;color:#242424">We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p style="margin:0in;font-family:'verdana';font-size:10pt;color:#242424"> </p><p style="margin:0in;font-family:'verdana';font-size:10pt;color:#242424">Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p>

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