NewRestaurant General Manager Zaxby'sRestaurant General ManagerElkin, NC$70,000–$75,000Training completion bonuses are paid in 2 equal payments according to the following schedule: payment 1 processes at the time of training completion, payment 2 processes 30 days following training completion. Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance.
NewRestaurant Assistant Manager Zaxby'sRestaurant Assistant ManagerWilkesboro, NCTo our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals .
NewHome Health RN Clinical Manager CenterWell Home HealthHome Health RN Clinical ManagerStatesville, NC$77,200–$106,200 / yearOur care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.
Occupational Safety Manager Appalachian State UniversityOccupational Safety ManagerBoone, NC$69,278–$75,000 / yearThis includes conducting building inspections, job hazard analyses, and accident investigations; providing safety training; evaluating and updating safety policies and programs; maintaining applicable records; and serving as primary liaison to university safety committees and external occupational safety agencies. The primary purpose of the Environmental Health, Safety, and Emergency Management Office is to develop and manage comprehensive environmental health, safety, and emergency management programs for the University.
Safety Manager Williams Sonoma IncSafety ManagerClaremont, NCBy managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. The Safety Manager is expected to be highly knowledgeable in safety regulations, capable of independently leading site and regional safety initiatives, influential with operational leaders, and effective in managing multiple priorities simultaneously while aligning with corporate safety strategy.
Complex Health & Safety Mgr Wayne Farms LLCComplex Health & Safety MgrNCFunctional Health & Safety Knowledge in regulatory requirements, safety technical aspects (industrial hygiene, & emergency management), risk management, behavior-based safety, training, auditing / program review, DOT, Homeland Security Risk Management Plan, regulatory agency enforcement, Safety vendor assessment for PPE. RESPONSIBILITIES AND TASKS: Direct and oversee all activities surrounding, health, and employee/ occupational safety programs through direct involvement or by directing the activities of a professional/ para-professional staff to ensure Company compliance with all internal policies, regulatory guidelines, and federal, state and local legal requirements for assigned complex.
Quality Food Safety Manager Bimbo Bakeries USA, IncQuality Food Safety ManagerValdese, North CarolinaIn addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.#LI-KM1Come join the largest baking company in the world and our family of 20,000 associates nationwide! They create a compelling culture by engaging and developing their team through effective coaching strategies and expect ownership and accountability to help their team achieve results across people, safety, quality, service, and cost.
Construction Safety Facilitator / Project Manager CBRE Group IncConstruction Safety Facilitator / Project ManagerLenoir, NCAtlanta - Georgia - United States of America, Augusta - Georgia - United States of America, Huntington - West Virginia - United States of America, LaGrange - Georgia - United States of America, Lenoir - North Carolina - United States of America, Moncks Corner - South Carolina - United States of America, Raleigh - North Carolina - United States of America, Roanoke - Virginia - United States of America, Sterling - Virginia - United States of America, Summerville - South Carolina - United States of America. Interface and support the construction management team at site by delivering current data on GC EHS performance, including trending, incident management, EHS metrics and other key information that enable DC construction management to make informed timely decisions.
Health, Safety & Environmental (HSE) Manager Saft America, Inc.Health, Safety & Environmental (HSE) ManagerValdese, North CarolinaFull timeSince 2016, Saft is a wholly owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets various forms of energy, including oil, biofuels, natural gas, green gases, renewables, and electricity. In this role, you will be responsible for overseeing and implementing the company's health, safety, security, sustainability and environmental (HSE) policies and procedures, which are in compliance with local, state and federal regularions, as well as our parent company, Total Energies requirements.
Traveling Project Safety Manager - ATG Turner Construction CoTraveling Project Safety Manager - ATGNCDevelop training for project site-specific needs to educate project management employees, subcontractors, and Turner Trade employees on Environmental Health & Safety (EH&S) programs, policies, and procedures, and provide training on safe work practices to encourage and enforce adoption and adherence. • Assess project Safety practices and known and potential safety-related exposures, develop and implement action plans to mitigate risks, and drive changes to improve project team safety awareness and activities.
Traveling Safety Regional Project Manager - Data Center Construction Cbre ValuationTraveling Safety Regional Project Manager - Data Center ConstructionLenoir, NCAbilene - Texas - United States of America, Atlanta - Georgia - United States of America, Columbus - Ohio - United States of America, Dallas - Texas - United States of America, Detroit - Michigan - United States of America, Indianapolis - Indiana - United States of America, La Grange - Georgia - United States of America, Lenoir - North Carolina - United States of America, Moncks Corner - South Carolina - United States of America, New Albany - Ohio - United States of America, Richmond - Virginia - United States of America. The role provides guidance, coaching, advising, and technical support to the site construction management team including partnerships with General Contractor management and field worker supervision.
Manager Safety-1st Shift- RVI-Harmony TysonManager Safety-1st Shift- RVI-HarmonyHarmony, North CarolinaAdditional duties include conducting safety audits and field inspections; taking immediate corrective action when necessary; delivering training on topics such as ergonomics, emergency response, lockout/tagout, hazard communication, and personal protective equipment; and investigating all safety-related incidents, completing required reports for insurance, risk management, and corporate safety. Responsibilities include developing and executing a proactive safety strategy; contributing to the plant’s safety vision through the enhancement of existing programs and implementation of new initiatives; and actively working to prevent and reduce safety, health, and medical incidents.
Food Safety and Quality Assurance Manager B&G Foods IncFood Safety and Quality Assurance ManagerNCResponsible for ensuring food safety/quality policies are followed, to report all food safety/quality problems out of their realm of responsibility to personnel with the authority to initiate action. Previous responsibility for determining product conformity (quality control) and development and maintenance of the food safety and quality systems is a strong requirement.
Manager Safety-1st Shift- RVI-Harmony Tyson Foods IncManager Safety-1st Shift- RVI-HarmonyNCAdditional duties include conducting safety audits and field inspections; taking immediate corrective action when necessary; delivering training on topics such as ergonomics, emergency response, lockout/tagout, hazard communication, and personal protective equipment; and investigating all safety-related incidents, completing required reports for insurance, risk management, and corporate safety. Responsibilities include developing and executing a proactive safety strategy; contributing to the plant's safety vision through the enhancement of existing programs and implementation of new initiatives; and actively working to prevent and reduce safety, health, and medical incidents.
Safety Technician Gaylor Electric IncSafety TechnicianHickory, NCScope of Work Implements and enforces company and/or customer safety programs and procedures in order to reduce the frequency of work-related accidents and injuries with emphasis on aggressive prevention efforts for on-the-job accidents and injuries. Specialized Skills High level of interpersonal relationship skills, proficiency in communication skills, organization skills, and must be technology/computer proficient.
Store Manager I - Retail Goodwill BrandStore Manager I - RetailLenoir, North CarolinaWith 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
General Manager | Full-Time | Hickory Crawdads (LP Frans Stadium) Oak View GroupGeneral Manager | Full-Time | Hickory Crawdads (LP Frans Stadium)Hickory, North Carolina$70,000–$75,000General Manager | Full-Time | Hickory Crawdads (LP Frans Stadium)Location: US-NC-HickoryJob Post Information*: Posted Date3 days ago(6/21/2026 11:36 AM)Job ID: 2026-32518Location Name: Hickory Crawdads (LP Frans Stadium)Category: Food & Beverage ManagementType: Regular Full-TimeExternal Company Name: Oak View Grouphttps://www.oakviewgroup.com/Postal Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
NewSafety & Environmental Specialist Kewaunee Scientific CorpSafety & Environmental SpecialistStatesville, NCConducts OSHA, EPA, and DOT required training that includes but is not limited to Forklift, Hazardous Waste, Spill Prevention, Fall Protection, Confined Space, Fire Safety, Ergonomics, PPE, Hazard Communication and Lockout/Tagout. Previous education and / or certification(s) should include industrial hygiene, indoor/outdoor air quality, ergonomics/human factors, environmental toxicology, and epidemiology, management and occupation safety (OSHA regulations).
Health Safety Security Environmental (HSSE) Coordinator Saft America, Inc.Health Safety Security Environmental (HSSE) CoordinatorValdese, North CarolinaFull timeSince 2016, Saft is a wholly owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets various forms of energy, including oil, biofuels, natural gas, green gases, renewables, and electricity. In this role, you will be responsible for overseeing and implementing the company's health, safety, security, sustainability and environmental (HSE) policies and procedures, which are in compliance with local, state and federal regulations, as well as our parent company, Total Energies requirements.
NewTransportation Manager I NFI Industries IncTransportation Manager IStatesville, NCHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Bachelor's degree in Supply Chain, Business or related field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company, High School Diploma or equivalent required.
Facility Maintenance Manager AMC Entertainment, Inc. (Inactive)Facility Maintenance ManagerHickory, NC$18.75–$19.75 / hourCommunicate with impact by listening and collaborating effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners in fast-paced, high-volume settings. Coordinate with approved AMC vendors to submit necessary work orders for repairs when tasks exceed the theatre teams capabilities.
Manager Trainee J.B. Hunt Transport Services IncManager TraineeConover, NCLearn to manage yard including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinating with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety related mechanical issues are fixed for account equipment (as required). Qualifications: Minimum Qualifications: Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or related field OR High School Diploma/GED with 1 year of experience in management, transportation/logistics, business administration, account management, or related field, and/or equivalent military experience.
Store Manager in Training Goodwill BrandStore Manager in TrainingWilkesboro, North CarolinaUnder the leadership of Store Managers and Regional Director, the Store Managers in Training is responsible for developing critical leadership skills including overseeing and directing all aspects of store operations and personnel management. Responsible for developing critical leadership skills including overseeing and directing all aspects of store operations and personnel management, including developing and cultivating a positive organizational culture.
NewGeneral Manager | Full Time | Hickory Crawdads (LP Frans Stadium) Oak View GroupGeneral Manager | Full Time | Hickory Crawdads (LP Frans Stadium)Hickory, NCFounded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales.
Manufacturing Plant Operations Manager - Pork/Meat Processing Plant Macpower Digital Assets Edge Private LimitedManufacturing Plant Operations Manager - Pork/Meat Processing PlantClaremont, NC$120,000–$145,000 / yearExperience with the SAP ERP system is a plus, including data management, compiling reports, and overseeing data collection to update metrics and drive productivity improvements toward achieving organizational targets. This position requires an essential understanding and control of the production process, maintenance, shipping, receiving, sanitation, quality assurance, accounting, safety, human resources, and material management, and is responsible for the entire plant operation in the absence of the Plant Manager.
General Manager Pizza Hut IncGeneral ManagerNCb'nn nn nn n n n n n n General Manager in Yadkinville, NC | Pizza Hut n n nn nn nntntntntntntntntntntntntntnnnnnttnttnnnnnnnnttnttttnttnnnnn n n n n nn n nn n n n n n n n nn Skip to main contentnnt. ntttttttt914 S State Sttttttttt, ttttttttYadkinvilletttttttt, ttttttttNCtttttttt.
Sr. Operational Finance Manager NanoXploreSr. Operational Finance ManagerStatesville, NCFull timeWorking knowledge of internal controls over financial reporting (ICFR) - SOX-equivalent controls under Canadian NI 52-109 (parent company is TSX-listed), U.S. GAAP / IFRS reconciliation principles, and Sarbanes-Oxley-style documentation discipline. Manages financial policy deployment in the areas of Lean Manufacturing, quality, cost reduction, complete and on-time delivery, safety economics, customer satisfaction, employee productivity, visual controls, and plant performance measures.
Assistant Manager PopeyesAssistant ManagerHickory, NC$14–$14SBH locations have been recognized at the Popeyes International Franchise Conference multiple times for our training expertise and we currently have 5 training store restaurants. This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick-service restaurants, with over 2,700 restaurants in the U.S. and around the world.
Store Manager in Training Rural KingStore Manager in TrainingMorganton, NCFlexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates. The primary role of the Store Manager in Training is to develop knowledge and understanding of the day-to-day store operations, customer service, and merchandising under the supervision and direction of a Store Manager.
Assistant Manager Regal Entertainment GroupAssistant ManagerBoone, NCResponsibilities include training and coaching employees; planning, assigning, and directing work; appraising performance; rewarding, addressing complaints, resolving problems, and under the direction of the General Manager or senior manager the disciplining of employees. At least three months supervisory experience, or 6 months theatre experience with completion of Cast Certification Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to VP approval.
Account Manager - Flour Bartlett and CompanyAccount Manager - FlourStatesville, NCDays/Hours: This will be mainly a day shift job but your team and customers will be working off hours, and you will have responsibility to support their needs after-hours. Requirements to be successful in this position: Bachelor's Degree in Food Science, Baking Science, Business Administration, or a related field; or equivalent combination of training and experience.
Service Manager CintasService ManagerHickory, NCResponsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Field Service Manager EchoStar CorpField Service ManagerHickory, NC$63,150–$90,000 / yearAbility to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds). Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.
Assistant General Manager Buffalo Wild Wings IncAssistant General ManagerHickory, NCYou have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations. As an Assistant General Manager, you will manage Shift Managers, Servers, Bartenders, and Service Assistants.
Project Manager Morgan CorpProject ManagerHickory, NCOur organization employs teams with capabilities in structures, grading, utilities, storm drain, retaining walls, sound walls, signage, demolition, crushing, logging, clearing, and marine construction. • Able to communicate proficiency to all levels of employees • Mathematical Skills • Mechanical Knowledge • Leadership Skills • 3-5 years experience in project management • Teamwork • Must be able to travel occasionally.
Service Manager (Hickory, NC, US, 28602) Cintas CorpService Manager (Hickory, NC, US, 28602)Hickory, NCResponsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Assistant Manager - 3661 - Hickory (Hickory, NC) Moes Southwest Grill - Cannon RestaurantAssistant Manager - 3661 - Hickory (Hickory, NC)Hickory, NC$45,000–$55,000 / yearMust be a certified Moe's Manager, Enforce sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. This includes ensuring that all guests are satisfied with their dining experience, overseeing the development and performance of shift leaders and team members.
School Nutrition Assistant Manager (322718) North Carolina Department of Public InstructionSchool Nutrition Assistant Manager (322718)Hickory, NCThe High School Assistant Manager supports the daily operations of the school nutrition program by stepping in during the manager's absence and executing tasks as directed by the manager. Take initiative to understand all aspects of the school nutrition program, including budgeting, menu planning, and staff management under the leadership of the manager.
Assistant Manager Pizza Hut IncAssistant ManagerNorth Wilkesboro, NCb'nn nn nn n n n n n n Assistant Manager in North Wilkesboro, NC | Pizza Hut n n nn nn nntntntntntntntntntntntntntnnnnnttnttnnnnnnnnttnttttnttnnnnn n n n n nn n nn n n n n n n n nn Skip to main contentnnt. ntttttttt78 Sparta Rdtttttttt, ttttttttNorth Wilkesborotttttttt, ttttttttNCtttttttt.
Safety & Quality Control Specialist, U.S Rebuild Samaritan's PurseSafety & Quality Control Specialist, U.S RebuildNorth Wilkesboro, NCWe believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit.
Assistant Store Manager AutoZone IncAssistant Store ManagerLenoir, NCOperational Efficiency - leads company initiatives by ensuring maximum productivity, training, and retention of high-performing employees, while maintaining operational efficiency through effective store merchandising, creating a clean, organized, and visually appealing shopping environment. As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.
Restaurant Manager PopeyesRestaurant ManagerHickory, NC$40,000–$50,000This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick-service restaurants, with over 2,700 restaurants in the U.S. and around the world. SBH locations have been recognized at the Popeyes International Franchise Conference multiple times for our training expertise and we currently have 5 training store restaurants.
Account Manager, Ophthalmics - Hickory, NC Sun Pharmaceutical Industries LtdAccount Manager, Ophthalmics - Hickory, NCHickory, NC$99,000–$136,000 / yearSun Ophthalmics is committed to building a world class commercial team of passionate, ethical, and credible professionals that are committed to winning the right way and are accountable to their assigned objectives. Notice to Agency and Search Firm Representatives: Sun Pharmaceuticals Industries, Inc. (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Assistant Maintenance Manager Judge GroupAssistant Maintenance ManagerLenoir, NC$90,000–$100,000 / yearThis hands-on leadership role is responsible for overseeing daily electrical maintenance activities, ensuring reliable power distribution systems, minimizing downtime, and supporting continuous improvement initiatives. By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes.
Operations Manager (Transit System) Iredell County North CarolinaOperations Manager (Transit System)Statesville, NC$54,587.46–$85,156.43 / yearTypical Qualifications EDUCATION/EXPERIENCE "REQUIREMENTS": • Bachelors Degree in Business Administration, Public Administration, Transportation Management, or related field and (5) years of management experience or any equivalent combination of education and experience that provides the required skills, knowledge, and abilities. • Determines cost allocation and relationship to route efficiency, where applicable, including vehicle utilization charts to provide input for budgeting, and determines the most effective routes using knowledge of roads and travel time within the service area.
Part Sales Manager - Part Time AutoZone IncPart Sales Manager - Part TimeLenoir, NCAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Part Sales Manager - Full Time AutoZone IncPart Sales Manager - Full TimeStatesville, NCAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Child Nutrition Assistant Manager for 26-27 School Year North Carolina Department of Public InstructionChild Nutrition Assistant Manager for 26-27 School YearNorth Wilkesboro, NCWilkes County Schools provides a robust variety of state and local benefit offerings that include but are not limited to health insurance, annual leave, sick leave, holiday pay, dental insurance, vision insurance, life insurance, state pension plan, and other ancillary benefits. Must be physically able to operate a variety of automated office machines including computers, calculators, ovens and stoves, meat slicers, shredders, can openers, kitchen utensils, etc.
Shift Manager Pizza Hut IncShift ManagerNCb'nn nn nn n n n n n n Shift Manager in Yadkinville, NC | Pizza Hut n n nn nn nntntntntntntntntntntntntntnnnnnttnttnnnnnnnnttnttttnttnnnnn n n n n nn n nn n n n n n n n nn Skip to main contentnnt. ntttttttt914 S State Sttttttttt, ttttttttYadkinvilletttttttt, ttttttttNCtttttttt.
Qualified Professional / Group Home Manager Easterseals PORTQualified Professional / Group Home ManagerLenoir, North CarolinaOur diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia. To join our team, you must have in-depth knowledge of different therapeutic approaches and techniques as well as their practical application in a group home setting, be able to work independently, be adept at problem solving and de-escalation in times of crisis.