Lake Mary, FL30+ days ago
p>• Open and process accounts for customers and perform account maintenance adhering to the bank's current policies and procedures • Ensure adherence to AML/BSA requirements, audit procedures, security, Business Continuity, and all other regulated banking requirements • Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship • Adhere to Seacoast Bank's Code of Conduct and follow all safety and security procedures • Ensure proper policy and procedure guidelines are followed in every situation including, but not limited to, policy exceptions and authority-based approvals • Adhere to established work schedule • Ensure customer resolution is obtained by a specific average handle time • Work with multiple systems in order to fully service customer requests. or similar) or actively pursuing a college degree preferred • 2+ years' work experience in retail sales and/or call center preferred • 1+ years financial services experience preferred • Ability to work a flexible schedule to accommodate the demands of a Customer Support Center, including weekends and holidays • Proven track record in sales or customer service with a history of achieving goals in excess of expectations • Demonstrate excellent communication (written and verbal) and interpersonal skills • Able to work independently and exercise a high degree of initiative • PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software and ability to learn other computer systems/programs quickly • Fluency in Spanish or Portuguese preferred.