Associate Director, Project Manager Lonza Group LtdAssociate Director, Project ManagerPortsmouth, NHAs an Associate Director, Portfolio Management Office (PMO), you will play a key role in driving portfolio governance, project prioritization, and resource management across the site. You will work closely with local and global stakeholders to ensure projects are delivered effectively, aligned with business priorities, and supported by robust PMO processes.
Manager, Medicaid Provider Compliance CVS Health CorpManager, Medicaid Provider ComplianceNH$54,300–$159,120 / yearThe successful candidate will partner with executive leadership, health plan stakeholders, compliance, legal, provider operations, and external auditors to proactively identify compliance risks, develop enterprise-wide mitigation strategies, and establish best-in-class audit and compliance practices. This role serves as a senior subject matter expert responsible for shaping compliance strategy, leading complex cross-functional initiatives, influencing business decisions, and advancing sustainable solutions that strengthen regulatory performance and operational excellence.
Senior Project Manager Meritain TPA CVS Health CorpSenior Project Manager Meritain TPANH$67,900–$199,144 / yearThis role requires a deep understanding of Salesforce platforms, strong project management skills, and the ability to collaborate with cross-functional teams to drive business transformation and CRM excellence. Job Summary: We are seeking a highly experienced and strategic Senior Salesforce Project Manager to lead the planning, execution, and delivery of complex Salesforce initiatives across the organization.
Fueling Operations Support Manager - REMOTE Ryder System IncFueling Operations Support Manager - REMOTEConcord, NHRemoteAnalyze and troubleshoot various fueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, Probes, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF systems, dispersers, piping, tank cleaning, Filters, others) to develop custom solutions for customers. A Fueling Operations Support Manager provides a wide range of technical and customer support for fueling facilities (preventative maintenance, service, inspections, repairs, projects, environmental compliance, others) primarily within the transportation, retail, commercial, industrial, institutional and agricultural industries.
Warehouse Manager Compagnie Generale des Etablissements MichelinWarehouse ManagerNHDrawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare. You will drive the DC operations and team performance by adopting Michelin's pillars of People, Profit and Planet to grow and by empowering the team to accomplish tactical and critical initiatives including Safety, Service, Efficiency and Cost.
Assistant Branch Manager Needham BankAssistant Branch ManagerSalem, NH$60,690.83–$78,898.08 / yearPrepare and deliver performance evaluations and recommend salary/bonus adjustments, with input from Branch Manager; counsel/discipline employees when needed; coordinate branch staff training when needed. Manage day-to-day sales efforts of the branch including frequent, active coaching of all branch retail staff; build referral and service skills to produce consistent, measurable results.
Category Manager Hypertherm, Inc.Category ManagerHanover, NH$93,936–$156,562 / yearThe ideal candidate will bring supply chain experience to assess and mitigate risk, support NPI activities through qualification of new suppliers, and identify cost savings opportunities. Hypertherm Associates is seeking a Category Manager to join our Global Sourcing team to manage fabricated metal, formed metal, machined metal and machined non-metal.
Regional Account Manager - Full line - New Hampshire James Hardie Building Products IncRegional Account Manager - Full line - New HampshireNew Hampshire, NHRemote$71,300–$95,100 / yearJames Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products.
Workday Adaptive Planning Senior Manager Baker Tilly Virchow KrauseLLPWorkday Adaptive Planning Senior ManagerNH$178,310–$338,030 / yearBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
District Sales Manager EnerSysDistrict Sales ManagerNH$81,700–$110,000 / yearThe District Sales Manager operates independently, manages complex sales cycles, engages multiple customer stakeholders, and serves as a trusted technical advisor to customers across industrial, fleet, and commercial environments. This role combines strong sales execution with deep technical understanding, enabling the representative to align customer operational, technical, and financial objectives with EnerSys' motive power and energy solutions.
Construction Manager Bristol Alliance of CompaniesConstruction ManagerPortsmouth, New HampshireReview contractor administrative submittals such as schedules, environmental protection plans, quality control plans, accident prevention plans, and coordinate review and approval of technical “Government approved” submittals such as shop drawings, product data, samples, design data, manufacturer’s instructions, test plans/reports, certificates, and operations and maintenance (O&M) data in a timely manner per construction contract requirements• Manage the contractor Requests for Information (RFIs) and ensure timely responses per construction contract requirements. A degree in engineering from a four-year accredited Accreditation Board for Engineering and Technology (ABET) university or an architecture degree from a National Architectural Accrediting Board (NAAB) accredited university, OR A degree in construction management or engineering technology from a four-year accredited Accreditation Board for Engineering and Technology (ABET) university.
NewSenior Manager, Supply Chain Site Support Lonza, Inc.Senior Manager, Supply Chain Site SupportPortsmouth, NHWhat you will do: End-to-End SAP Execution Support: Serve as the definitive Subject Matter Expert (SME) for SAP "Plan-to-Make" processes, bridging transactional system execution with physical floor actions (including master data, process orders, MRP run configurations, purchase orders, and warehouse/material movements). Blueprint & MRP II Certification: Directly partner with site operations and leadership teams to drive the SC E2E Execution Blueprint Certification Program, helping sites address process gaps, establish sustainability matrices, and clear compliance milestones.
Nurse Manager Occupational Health - GE Occupational Health Hooksett - Full Time SOLUTIONHEALTHNurse Manager Occupational Health - GE Occupational Health Hooksett - Full TimeHooksett, NHWorking collaboratively with Environmental Health & Safety (EHS), Human Resources, Workers' Compensation representatives, business leaders, healthcare providers, and external partners, the Nurse Manager develops and implements programs that minimize workplace injury, support employee health, and reduce lost work time. The Nurse Manager leads clinic operations, manages personnel, monitors key performance indicators, reports operational metrics to GE leadership, participates in disability and worker's compensation review meetings, supports EHS initiatives, and continuously improves occupational health processes to meet organizational goals.
Bauer: Associate Category Manager, Sticks BAUER Hockey, IncBauer: Associate Category Manager, SticksExeter, NHWorks with cross functional teams to execute the seasonal product plans for certain functions within the stick category, including sales, marketing, product development, Logistics & Supply and Demand. You will collaborate with cross-functional teams to align and execute the seasonal category plans and drive category go-to-market strategy and planning for both new and existing products.
Quality Assurance Manager, Operations LonzaQuality Assurance Manager, OperationsPortsmouth, New HampshireWe are seeking an experienced Quality Assurance Manager, Operations to lead a team supporting GMP compliance and quality oversight across site operations. This role is responsible for ensuring quality objectives are achieved, supporting cross-functional teams, and promoting a strong culture of quality and continuous improvement.
Strategic Account Manager - Data Centers, Commercial Roofing Amrize LtdStrategic Account Manager - Data Centers, Commercial RoofingNHRemoteWe're seeking a Strategic Account Manager - Data Centers, Commercial Roofing who's ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride-all built to help our partners and team succeed. This role focuses on building deep relationships with major data center owners, developers, general contractors, architects, consultants, and engineering firms to position the company as the preferred roofing partner for high-performance, high-reliability environments.
Assistant Moving Center Manager U-HaulAssistant Moving Center ManagerBedford, NH$18–$22 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. As assistant general manager, you will frequently be responsible for the day-to-day operations of your center, working as part of an excellent team and learning valuable skills to get your career moving.
Customer Logistics Manager - DTS SET Ryder System IncCustomer Logistics Manager - DTS SETConcord, NHCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
F&I Manager Blue Compass RV EpsomF&I ManagerEpsom, New HampshireWe’re looking for enthusiastic, driven individuals with previous sales or F&I experience in a dealership setting—someone who knows how to close deals, build trust, and create a smooth, professional buying experience. As an F&I Manager at Blue Compass RV, you’ll help our customers navigate the exciting world of RV ownership by guiding them through financing options and protection plans that fit their lifestyle.
Supply Chain Manager Johnson MattheySupply Chain ManagerEnfield, NHAs a Site Supply Chain Manager for our Precious Metals business, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. Confident decision-maker, comfortable working with complex data and balancing competing priorities.
Ecommerce Analytics & Optimization Manager WideOpenWest Finance LLCEcommerce Analytics & Optimization ManagerNashua, NHYou'll partner closely with Digital Media, Creative, Product, UX, Call Center, Technology, and Enterprise Data Warehouse (EDW) teams to align measurement strategies, optimize digital experiences, and ensure a consistent view of customer acquisition and performance across channels. You'll work at the intersection of analytics, customer experience, experimentation, and business strategy-partnering with leaders across Marketing, Product, UX, Technology, and Data to optimize every stage of the customer journey.
Registered Nurse (RN) Case Manager Dartmouth-Hitchcock Medical CenterRegistered Nurse (RN) Case ManagerLebanon, NHDesired qualities and behaviors include: collaborative team player with strong communication skills, use of a systems approach in planning, problem solving and decision making, creativity, innovation, risk taking, autonomy, flexibility, receptiveness to change and a commitment to professional growth. Anchored by the academic Dartmouth Hitchcock Medical Center in Lebanon, NH, the system includes the NCI-designated Dartmouth Cancer Center, Dartmouth Health Children's; member hospitals, and 30 Dartmouth Hitchcock ambulatory clinics across the region.
Quality Manager - Manufacturing Proterial Cable America IncQuality Manager - ManufacturingManchester, NHThe Quality Manager will work with other managers and staff throughout the organization to ensure that the Quality Management System is functioning properly and is continuously improved, as opportunities are identified. • Establish and maintain performance, safety, and reliability testing and category protocol by incorporating test procedures as required by Design Engineering, Customers and Regulatory Agencies.
Registered Nurse (RN) Manager Surgical Specialties Dartmouth-Hitchcock Medical CenterRegistered Nurse (RN) Manager Surgical SpecialtiesNHAnchored by the academic Dartmouth Hitchcock Medical Center in Lebanon, NH, the system includes the NCI-designated Dartmouth Cancer Center, Dartmouth Health Children's; member hospitals, and 30 Dartmouth Hitchcock ambulatory clinics across the region. With destinations like Boston, New York, the seacoast, and ski country within driving distance, the opportunities - both career and personal - truly make New Hampshire the ideal place to work and play.
Full Time Assistant Store Manager Rusty Lantern MarketsFull Time Assistant Store ManagerNHWe pride ourselves on our bright, spacious stores and exceptional customer service, offering a variety of self-serve beverages, hand-made barista coffees, and fresh grab-and-go food items. As an Assistant Store Manager at Rusty Lantern Markets, you will play a pivotal role in supporting daily operations and enhancing the customer experience.
Community Manager Sun Communities IncCommunity ManagerNashua, NHManages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential). Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins.
Regional Sales Manager, Thermal Engineering Wakefield Thermal SolutionsRegional Sales Manager, Thermal EngineeringNashua, New HampshireBuilding on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.
Case Manager RN HCA Healthcare IncCase Manager RNPortsmouth, NHWhether you're at Portsmouth, Catholic Medical Center in Manchester, Parkland Medical Center in Derry, Frisbie Memorial Hospital in Rochester, or one of our emergency facilities in Seabrook, Dover, or Plaistow, you'll find a culture that values your expertise, supports your growth, and empowers you to make a real difference. He/she p erforms preadmission, concurrent and retr ospective review for all payers; c ompletes assessments for the purpose of ident ifying discharge-planning needs; and p rovides discharge-planning services for select patient populations.
F&I Manager Blue Compass RV LLCF&I ManagerDover, NH$100,000–$150,000 / yearWe're looking for enthusiastic, driven individuals with previous sales or F&I experience in a dealership setting-someone who knows how to close deals, build trust, and create a smooth, professional buying experience. As an F&I Manager at Blue Compass RV, you'll help our customers navigate the exciting world of RV ownership by guiding them through financing options and protection plans that fit their lifestyle.
Practice Manager III HCA Healthcare IncPractice Manager IIIManchester, NHWhat you will do in this role: Plan, develop, organize, implement and direct the day-to-day functions of the clinics and its programs and activities to insure compliance, efficiency, and patient satisfaction Manage staff performance including supervising, coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staff Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve Develop the practice budget including pull profit and loss responsibility of the physician practice, including revenue, expenses and budgeting What Qualifications you will need: Bachelor's Degree in Healthcare Administration, Business Administration, or equivalent is highly preferred (appropriate experience may be substituted for educational requirements) 3+ years of experience in a healthcare setting is required. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.
Product Manager, NPD & Product Lifecycle Management LGC LtdProduct Manager, NPD & Product Lifecycle ManagementManchester, NHIts high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range. As a Product Manager, NPD & Product Lifecycle Management for VHG, ARMI MBH, Paragon and Industrials TP you will be responsible for driving the innovation pipeline as well as managing the product lifecycle of the portfolio.
Operating Room Scheduling Manager HCA HealthcareOperating Room Scheduling ManagerManchester, NHParallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities. Collaborate with Surgical Services Director and facility leadership to coordinate, evaluate, customize, and deliver high quality, patient-centered care.
Practice Manager II HCA Healthcare IncPractice Manager IIPortsmouth, NHWhat you will do in this role: Plan, develop, organize, implement and direct the day-to-day functions of the clinics and its programs and activities to insure compliance, efficiency, and patient satisfaction Manage staff performance including supervising, coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staff Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve Develop the practice budget including pull profit and loss responsibility of the physician practice, including revenue, expenses and budgeting What Qualifications you will need: Bachelors Degree in Healthcare Administration, Business Administration, or equivalent is highly preferred (appropriate experience may be substituted for educational requirements)Minimum 3-5 years' experience in a healthcare or clinic setting.3-5 years of healthcare leadership experience preferredBenefits Coastal Cardiothoracic Vascular Surgery, offers a total rewards package that supports the health, life, career and retirement of our colleagues. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.
Home Lending Sales Manager (New England Region) NBT BankHome Lending Sales Manager (New England Region)Manchester, NHTasks Performed: 50% Train, develop and mentor assigned Mortgage Loan Originators, relative to review of loan pre-qualification, pre-approval, and application packages, weekly pipeline of loans, monthly closings and business development activities. Coordinate and manage business development and networking efforts with internal and external customers including business development calls to Realtors, Home Builders and other referral sources as well as participation in trade shows, educational events andor promotional events.
Human Resources Manager | Full Time Year Round Boyne Resorts IncHuman Resources Manager | Full Time Year RoundNHPreference is five plus years of either Human Resource or Business Management experience with progressive responsibility in a specialized field such as training and/or recruiting or best business practices and supervisory skills. Collaborate with managers on labor shortage to gauge and improve staffing levels, working conditions, and other matters which influence quality guest service and profitability.
Residential Mortgage Assistant Sales Manager M&T Bank CorpResidential Mortgage Assistant Sales ManagerManchester, NH$32.89–$54.81 / hourEducation and Experience Required: Bachelor's degree and 3 years Residential Mortgage experience, OR in lieu of a degree, A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience. Scope of Responsibilities: This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager's responsibilities in order to act as a back-up.
Manager, Alternative Investments Shareholder Reporting FidelityManager, Alternative Investments Shareholder ReportingMerrimack, New HampshireRemoteInvestment Operations Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Doing this in the smartest and most effective way is more important than ever as we are in the midst of implementing Fidelity’s new and alternative investment products, new and changing regulations, and a brand new technology platform that will transform the way we work.
Assistant Kitchen Manager Texas Roadhouse Holdings LLCAssistant Kitchen ManagerNewington, NHAt Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements.
Assistant Service Manager Texas Roadhouse Holdings LLCAssistant Service ManagerNashua, NHEnsures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
Outside Sales Account Manager - Fluid Connectors SunSourceOutside Sales Account Manager - Fluid ConnectorsManchester, NHThe Hope Group, a leading supplier of automation motion control components and system solutions, seeks a self-motivated and dedicated Fluid Connector Outside Sales Representative to generate new sales opportunities while developing long term professional relationships with existing and new prospective customers. The ideal candidate will possess a strong motion control background, experienced working with industrial OEM's and End User customers, selling fluid connectors including hoses, tube fittings, quick couplings, and instrumentation.
Practice Manager - Cardiology - Full Time SolutionHealthPractice Manager - Cardiology - Full TimeNashua, NHAnchored by Southern New Hampshire Medical Center-a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence-we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Reporting to the Primary or Specialty Care Director, this role oversees daily operations, staff management, patient experience, budgetary planning, and quality improvement initiatives.
F&I (Finance & Insurance) Manager Planet HondaF&I (Finance & Insurance) ManagerTilton, New HampshireYou will be assisting our valued customers with their final purchase process, which includes working to help customers obtain financing, preparing all associated documentation, and selling extended service contracts and additional protection products. Works with the Sales team to ensure all sales are referred to the F&I department and that the Sales team has information on finance and lease programs and understands the benefits of the dealership’s financing and extended service programs.
Sales Manager Planet HondaSales ManagerTilton, New HampshireAs the Sales Manager, you will play a vital role in ensuring the smooth and efficient operation of our dealership's administrative and sales processes while providing a superior Customer Experience. Responsibilities: - Manage the front desk activities, including greeting customers, answering phone calls, and directing inquiries to the appropriate departments.
Health Center Manager Planned Parenthood of Northern New EnglandHealth Center ManagerDerry, NH$63,000–$72,000 / yearCreate and sustain an environment of trust, ensuring ongoing and relevant communications with employees, creating opportunities for employees to contribute to improving initiatives, and connecting how employees work at all levels to contribute to PPNNE patients' positive experience. KNOWLEDGE, SKILLS AND ABILITIES: Highschool diploma or equivalent required; bachelor's degree in health care, business administration, or health care science, Registered nurse and or Telehealth experience (preferred);
Executive Senior Account Manager, Employee Benefits Woodrow CrossExecutive Senior Account Manager, Employee BenefitsNew HampshireThe Executive Senior Account Manager will also collaborate closely with various internal teams and insurance carriers to effectively meet client needs and drive business growth. The Executive Senior Account Manager is primarily responsible for fostering and maintaining long-term relationships with key clients.
HR Director/Business Office Manager Benchmark Senior LivingHR Director/Business Office ManagerRye, NHWe embrace and encourage our associates' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique. As the Director, you will report to the Executive Director and maintain a close relationship with corporate accounting and Human Resources and the Organizational Development teams.
HR/Business Office Manager Benchmark Senior LivingHR/Business Office ManagerConcord, NHWe embrace and encourage our associates' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique. As the HR/Business Office Manager, you will report to the Executive Director and maintain a close relationship with corporate accounting and Human Resources and the Organizational Development teams.
Practice Manager - The Doorway and Center for Recovery Management - Full time SolutionHealthPractice Manager - The Doorway and Center for Recovery Management - Full timeNashua, NHAnchored by Southern New Hampshire Medical Centera 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellencewe offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Reporting to the Primary or Specialty Care Director, this role oversees daily operations, staff management, patient experience, budgetary planning, and quality improvement initiatives.
Employee Benefits Account Manager Woodrow CrossEmployee Benefits Account ManagerNew HampshireThe Executive Senior Account Manager will also collaborate closely with various internal teams and insurance carriers to effectively meet client needs and drive business growth. College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required.
NewPractice Manager I - Urogynecology at Concord - Full Time SolutionHealthPractice Manager I - Urogynecology at Concord - Full TimeConcord, New HampshireOversees daily administrative operations of EPN/EPS practices including patient interactions, utilization/optimization of Epic, clinical workflow, documentation, and resolution of issues, processing financial and business forms, scheduling, customer service and clinical encounters. Manages administrative and clinical staff to ensure timely and accurate completion of tasks, customer service excellence and manages efforts to ensure optimal levels of reimbursement.