PART_TIME

FEED

UNKNOWN

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Darrell Waltrip HondaLocation: 1430 Murfreesboro Rd, Franklin, Tennessee 37067  Summary: Primarily responsible for lead generation activities in support of the company’s sales and service goals. Supervisory Responsibilities:  This job has no direct supervisory responsibilities.Essential Duties and Responsibilitiesinclude the following:<ul><li>Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.</li><li>Log all customer comments into Dealership Management System</li><li>Schedule follow-up contact if no appointment is made in Dealership Management System</li><li>Confirm scheduled appointments with future customers.</li><li>Post scheduled appointments on appointment board in the Business Development Center.</li><li>Re-schedule “no-show” customer appointments.</li><li>Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.  Schedule future contact as needed.</li><li>Maintain and update customer changes in database.</li><li>Contact current customer base on current marketing incentives.</li><li>Respond to customer website request (internet inquiries).</li><li>Contact internet clients via e-mail and phone to schedule a sales or service appointment.</li><li>Notify necessary departments to inform of appointments set. </li><li>Forward any customer concerns to the correct department Manager and follow-up.</li><li>Maintains CSI at or above Company standards</li><li>Maintains an organized, clean and safe work area</li><li>Participates in required training</li><li>Follows Safeguards rules and regulations.</li><li>Demonstrates the Company’s Core Values</li><li>Maintains accurate timekeeping record in timekeeping system.</li><li>Complies with Company policies and procedures</li><li>Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.</li><li>Other duties as assigned</li></ul>Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o   GED   High School Diplomao   Associate Degreeo   Bachelor Degreeo   Master Degreeo   Doctorate DegreeField of Study/Work Experience:o   Accountingo   Automotiveo   Businesso   Human Resourceso   Information TechnologyDesired Work Experience:    up to 3 yearso   3-5 yearso   5+ yearsEducation/Work Experience:Previous customer service and/or business development experience.  Ability to deliver superior customer satisfaction.Certificates and Licenses:o  Valid Driver’s Licenseo   Automobile Salesperson LicenseComputer Skills:Intermediate knowledge of Microsoft Office products.  Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel. Strong interpersonal and skills.Attendance Expectations:The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.Environment Demands:Duties are performed primarily in the Business Development Center.  Work involves continuous contact and interaction with customers and dealership personnel.  Work includes movement around dealership facilities. Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos.  Ability to receive and communicate with customers courteously, efficiently, and professionally.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions.  Ability to deal with standardized situations.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" rel="nofollow noopener noreferrer" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</a>.

Hendrick Automotive Group Corporate

Business Development Rep - Service - Part Time

Accounting

Automotive Sales

Business Development

Calendar Management

Communication Skills

Continuous Improvement

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Develop and Maintain Customers

Driver's License

High School Diploma

Lead Generation

Legal

Marketing

Mathematics

Medical Conditions

Microsoft Office

Microsoft Product Family

Operational Support

Organizational Skills

Physical Demands

Presentation/Verbal Skills

Record Keeping

Regulations

Safety/Work Safety

Sales

Scripting (Scripting Languages)

Servant leadership

Software Administration

Telephone Skills

Time Management Software

Writing Skills

Core Values:To perform the job successfully, an individual should demonstrate the following Core Values: Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them. Certificates and Licenses: Valid Driver’s Licenseo Automobile Salesperson License Computer Skills:Basic Computer skills to utilize timekeeping system.

Darrell Waltrip Buick GMCLocation: 1440 Murfreesboro Rd, Franklin, Tennessee 37067Summary: Responsible for moving and cleaning vehicles. The Porter will perform various tasks and errands for the dealership. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:Moves cars.Delivers cars to customers.Keeps car lot clean and orderly.Runs various errands for the dealership.Maintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.Demonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assigned Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education:o GED High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate Degree Field of Study/Work Experience:o Accounting Automotiveo Businesso Human Resourceso Information Technology Desired Work Experience: up to 3 yearso 3-5 yearso 5+ years Education/Experience:Previous work experience desired. Certificates and Licenses: Valid Driver’s Licenseo Automobile Salesperson License Computer Skills:Basic Computer skills to utilize timekeeping system. Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands:Must be able to lift up to (50) pounds. Work includes frequent movement around the dealership facilities and the outdoor car lot and movement in and out of cars. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands:Duties are performed throughout the dealership, both indoors and outdoors and off dealership premises. Due to the nature of the position, may be exposed to various work environments and required to perform a range of tasks. Regularly interacts with employees from various departments in the dealership and has some contact with customers. Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Math Ability:Ability to add, subtract, multiply and divide. Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values:To perform the job successfully, an individual should demonstrate the following Core Values: Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

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