CaterpillarSenior Manufacturing Operations Manager CaterpillarSenior Manufacturing Operations ManagerMilwaukee, WI$147,760–$221,640Manufacturing Safety: Knowledge of manufacturing safety; ability to identify work-related hazards and perform necessary activities to meet regulatory requirements for the safety and protection of workers, environment and site. Production Scheduling and Control: Knowledge of procedures and tools for scheduling and controlling production runs; ability to utilize knowledge of daily manufacturing processes to assure quality deliverables.
UlineOperations Analyst - Customer Service UlineOperations Analyst - Customer ServiceKenosha, WIUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
Austin Allen Company, LLCNewAccount Manager / Sales Operations Leader Austin Allen Company, LLCAccount Manager / Sales Operations LeaderMilwaukee, WIOur client is seeking an Account Manager / Sales Operations Leader to serve as the primary liaison for key customer accounts while ensuring seamless coordination across plant operations. This highly visible, on-site position is ideal for someone who enjoys building strong customer partnerships, leading teams, and driving operational excellence.
UlineSenior Customer Operations Manager UlineSenior Customer Operations ManagerKenosha, WIAs a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Johnson ControlsNewManager, Talent Acquisition Technology & Operations (Remote) (DO NOT APPLY) Johnson ControlsManager, Talent Acquisition Technology & Operations (Remote) (DO NOT APPLY)Milwaukee, WIRemoteThis role owns large-scale TA transformations—bringing together systems, vendors, processes, employer branding, and change management—to create an efficient, compliant, and best‑in‑class candidate and recruiter experience. The Manager, Talent Acquisition Technology & Operations leads the strategy, deployment, and optimization of enterprise talent acquisition platforms and programs across a global footprint.
Northwestern MutualNewWealth Operations Sr Specialist (Hybrid) Northwestern MutualWealth Operations Sr Specialist (Hybrid)Milwaukee, WI$77,360–$116,040 / yearResponsible for the day to day technical support of the FPS Investment Account Opening operations team to ensure quality and timely outputs are delivered to subscribers, as the services evolve with technology and product enhancements. Develops and provides technical training to Investment Client Onboarding and other FPS teams, including Service Development and User Support, to improve the overall service and experience that FPS delivers to the field.
Uline, Inc.NewSenior Customer Operations Manager Uline, Inc.Senior Customer Operations ManagerKenosha, WI$80,000–$96,000 / yearAs a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Privacy Policy at https://www.uline.jobs/Privacy-Policy? and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Medline IndustriesNewProduction Lead - 2nd Shift Medline IndustriesProduction Lead - 2nd ShiftHartland, WI$22.75–$33 / hourFull timeWho We Are: Medline is the largest provider of medical-surgical products and supply chain solutions in the U.S., every hour of every day, healthcare professionals across the globe rely on Medline to help them do their job. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Medline IndustriesProduction Lead - 12HR PM Shift Medline IndustriesProduction Lead - 12HR PM ShiftHartland, WI$22.75–$33 / hourFull timeWho We Are: Medline is the largest provider of medical-surgical products and supply chain solutions in the U.S., every hour of every day, healthcare professionals across the globe rely on Medline to help them do their job. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
AscensionRegistered Nurse Clinical Lead AscensionRegistered Nurse Clinical LeadMequon, WIArchitect high-quality patient care by assessing daily needs and strategically assigning resources, ensuring that every patient receives care tailored to their specific recovery journey. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
AscensionRegistered Nurse Clinical Lead Specialty OR AscensionRegistered Nurse Clinical Lead Specialty ORFranklin, WILead shift operations by strategically assigning patient care tasks to ensure every individual receives attentive, high-quality treatment tailored to their specific needs. Optimize unit resources and staffing levels to maintain a seamless workflow, ensuring that both patients and clinicians have the tools they need for successful outcomes.
Mayfair Animal Hospital & ERNewMedical Lead Veterinarian in Wauwatosa WI at Mayfair Animal Hospital & ER Mayfair Animal Hospital & ERMedical Lead Veterinarian in Wauwatosa WI at Mayfair Animal Hospital & ERWauwatosa, WIFacility Details: Our AAHA-accredited, full-service hospital features multiple exam rooms, treatment areas, surgical and dental suites, an in-house laboratory, digital radiology, an in-house pharmacy, and infrastructure designed to accommodate both scheduled appointments and urgent/emergency cases, allowing the Medical Lead to practice and guide comprehensive medicine. Interest In: Small-animal general practice, including wellness exams, preventative care, diagnostics, dentistry, soft tissue surgery, senior care, pain management, and client education, with a focus on leadership in urgent and emergency care workflows.
NucorCNC Operator - 2nd shift NucorCNC Operator - 2nd shiftHartford, WIPerform detailed inspection of manufactured parts to ensure conformance to specifications while striving to maintain production goals in terms of cycle time, quantity, and quality. High school diploma or general education degree (GED); six months to five years related experience and/or training; or equivalent combination of education and experience.
NucorNewSmart Factory Operator - Tube Laser NucorSmart Factory Operator - Tube LaserJackson, WIIn addition to running this equipment to supply fabricated tubes to door and parts production, the Operator will also provide programming, parts analysis for producibility / time studies, sample part production, custom orders, and prototypes. This position may also perform other production activities, including but not limited to supporting the production team by operating machinery, as well as cleaning and maintaining equipment and the shop floor.
EclaroHR Shared Services - Operations Administrator EclaroHR Shared Services - Operations AdministratorMilwaukee, WIFull timeWork with HR Business Partners (HRBPs), Centers of Excellence (COEs) and Subject Matter Experts (SMEs) to resolve questions relating to employee data and address issues arising from calls or email inquiries, in line with company policies and procedures. Research and resolve first-tier questions regarding employee issues, escalating complex issues to Senior Team Management in a timely manner.
Sendik's Food MarketOperations Lead Sendik's Food MarketOperations LeadMilwaukee, WIWith our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. The Operations Lead is responsible for working side-by-side with store teams to coach, teach, and train associates on company projects, initiatives, and rollouts.
Harley-DavidsonLegal Operations Lead (Milwaukee, WI, US) Harley-DavidsonLegal Operations Lead (Milwaukee, WI, US)Milwaukee, WI$122,200–$189,400 / yearThe ideal candidate will have: (i) extensive experience with legal billing and legal case management software, (ii) experience leading RFPs, negotiating fee arrangements, and monitoring vendor performance, (iii) expertise with defining and tracking key performance indications (KPIs) for legal operations. The Legal Operations Lead will have responsibility in the following primary areas: (i) legal technology and systems, (ii) process improvement, (iii) knowledge and matter management systems, (iv) vendor and financial management, and (v) metrics and reporting for the Legal Department.
Harley-Davidson IncLegal Operations Lead Harley-Davidson IncLegal Operations LeadMilwaukee, WI$122,200–$189,400 / yearTypically requires a minimum of 5 years of related experience Legal operations-related experience Works independently with guidance in only the most complex situations Proven ability to prioritize, organize and implement multiple complex projects Critically evaluate information from multiple sources, ask questions, and reconcile differences to deliver effective guidance An ability to work on multiple tasks simultaneously and lead several projects in a dynamic and fast-paced work environment The ability to lead and work well in a team environment A high level of integrity, excellent judgment and critical thinking skills, and the ability to identify all relevant issues Excellent decision-making and critical thinking skills, as well as strong written and verbal communication skills (including good listening skills) Self-motivated with an unwavering commitment to excellence, accuracy, and quality. The ideal candidate will have: • Extensive experience with legal billing and legal case management software • Experience leading RFPs, negotiating fee arrangements, and monitoring vendor performance • Expertise with defining and tracking key performance indications (KPIs) for legal operations.
Molson Coors Beverage CompanyWCSC Operations Site Lead Molson Coors Beverage CompanyWCSC Operations Site LeadMIlwaukee, WI$97,400–$127,900 / yearJob Posting Total Rewards Offerings : $97,400.00-$127,900.00 (posting salary range) + 15% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). + Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources.
Milwaukee County, WISeasonal Lead Park Worker - Operations Milwaukee County, WISeasonal Lead Park Worker - OperationsMilwaukee, WI$15.91–$23.87 / hourMilwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. This includes but is not limited to mowing, athletic field preparation, rental facility cleaning and prep, shoveling, plowing, wading pool operations, debris removal, weeding, pruning, planting, and watering trees.
Molson Coors Beverage CoWCSC Operations Site Lead Molson Coors Beverage CoWCSC Operations Site LeadMilwaukee, WI$97,400–$127,900 / yearJob Posting Total Rewards Offerings: $97,400.00 - $127,900.00 (posting salary range) + 15% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). Crafted Highlights: In the role of WCSC (World Class Supply Chain) Operations Site Lead (2nd shift) working in our Milwaukee Brewery you will manage and improve results necessary to achieve the Compelling Business Need (CBN).
Kane LogisticsNewLead Operations Coordinator Kane LogisticsLead Operations CoordinatorGermantown, WIOperates gasoline-, liquefied gas-, or electric-powered industrial equipment equipped with lifting devices, such as sit-down, stand-up, clamp or other elevating equipment to push, pull, lift, stack, tier, or move products, equipment, or materials from rail cars in distribution center or storage yard. ID Logistics has more than 360 sites across 18 countries, representing 8.0 million square meters (86 million square feet) of warehousing facilities in Europe, America, Asia and Africa, with 28,000 employees.
MaximusLead Engineer - CCaaS Operations MaximusLead Engineer - CCaaS OperationsMilwaukee, WIFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai) .
Amazon.com IncRetail Lead Associate (Reduced-Time), Customer Experience Operations Amazon.com IncRetail Lead Associate (Reduced-Time), Customer Experience OperationsWauwatosa, WILift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs. Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations?
Michels CorpNewOperations Project Lead Michels CorpOperations Project LeadFranksville, WIWe offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long Term Disability Insurance, 401 (k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Must possess a valid driver license for the type(s) of vehicles which may be driven, and an acceptable driving record as determined by the Michels Review Team.
Walmart IncPharmacy Operations Team Lead Walmart IncPharmacy Operations Team LeadHartford, WIThey are responsible for inputting and processing prescriptions, supporting patients with product information, and providing customer service in our store pharmacies. Pharmacy associates focus on the needs of our customers as they entrust us with their prescriptions and health needs.
Associated Banc-CorpDirector of Procurement Operations Associated Banc-CorpDirector of Procurement OperationsMilwaukee, WI$142,450–$244,200 / yearThis role owns transactional procurement, contracting execution, purchasing, supplier onboarding, license management, procurement systems operations, and day to day compliance execution. The Director of Procurement Operations leads the end to end procurement operations function, accountable for the execution, scalability, and operational health of the enterprise procurement lifecycle.
Winter ServicesVice President of Operations Winter ServicesVice President of OperationsMilwaukee, WisconsinEstablish benchmarking by geography and service type to drive operational KPIs including, but not limited to, labor hours, route efficiency, revenue per crew, material utilization, and gross margins by job/service type while ensuring productivity levels and cost management stay perpetually aligned. This role will manage large budgets/teams, ensure quality & safety, drive KPIs, mentor district leaders and integrate acquisitions while focusing on the execution of high-level business plans to achieve financial goals.
Winter Services IncVice President of Operations Winter Services IncVice President of OperationsMilwaukee, WIFull timeEstablish benchmarking by geography and service type to drive operational KPIs including, but not limited to, labor hours, route efficiency, revenue per crew, material utilization, and gross margins by job/service type while ensuring productivity levels and cost management stay perpetually aligned. This role will manage large budgets/teams, ensure quality & safety, drive KPIs, mentor district leaders and integrate acquisitions while focusing on the execution of high-level business plans to achieve financial goals.
Reinsurance Group of America IncVP, Investments Compliance Operations (open to remote) Reinsurance Group of America IncVP, Investments Compliance Operations (open to remote)WIRemote$180,220–$268,400 / yearServe as the primary operational partner to Legal and Compliance, influencing the design of practical and effective control environments, supporting audits and regulatory examinations, maintaining clear separation of policy ownership and control execution, and leading a scalable, technology-enabled Compliance Operations function and team. The role is responsible for building and leading a dedicated Investment Compliance Operations function, including the design and institutionalization of a scalable operating model, team structure, and governance framework aligned with the continued growth and increasing complexity of RGA's global investment platform.
M3 Insurance Solutions IncProperty & Casualty Operations Manager M3 Insurance Solutions IncProperty & Casualty Operations ManagerWauwatosa, WIThis role offers an exciting combination of strategic leadership, team development, and client service excellence, making it an ideal opportunity for ambitious managers looking to make a transformative impact in a growing organization. Champion M3s Vision, Strategies, Values, and Goals, creating an environment that supports employee growth and empowers team members to contribute meaningfully to organizational success.
M3 Insurance Solutions IncOperations Manager - Employee Benefits M3 Insurance Solutions IncOperations Manager - Employee BenefitsWauwatosa, WIThis role offers an exciting combination of strategic leadership, team development, and client service excellence, making it an ideal opportunity for ambitious managers looking to make a transformative impact in a growing organization. • Champion M3s Vision, Strategies, Values, and Goals, creating an environment that supports employee growth and empowers team members to contribute meaningfully to organizational success.
Johnson Controls International PlcManager, Talent Acquisition Technology & Operations (Remote) (DO NOT APPLY) Johnson Controls International PlcManager, Talent Acquisition Technology & Operations (Remote) (DO NOT APPLY)Glendale, WIRemoteThis role owns large-scale TA transformations-bringing together systems, vendors, processes, employer branding, and change management-to create an efficient, compliant, and best‑in‑class candidate and recruiter experience. The Manager, Talent Acquisition Technology & Operations leads the strategy, deployment, and optimization of enterprise talent acquisition platforms and programs across a global footprint.
groundmastersNewVice President of Operations groundmastersVice President of OperationsMilwaukee, WIEstablish benchmarking by geography and service type to drive operational KPIs including, but not limited to, labor hours, route efficiency, revenue per crew, material utilization, and gross margins by job/service type while ensuring productivity levels and cost management stay perpetually aligned. This role will managelarge budgets/teams, ensure quality & safety, drive KPIs, mentor district leaders and integrate acquisitions while focusing on the execution of high-level business plans to achieve financial goals.
Fidelity National Information Services IncPrincipal Product Manager, Strategy and Operations Fidelity National Information Services IncPrincipal Product Manager, Strategy and OperationsBrown Deer, WIWith FIS' Neutron Engine, FIS is delivering data products that are AI- and agentic-ready - meaning they are built to enable intelligent automation, advanced analytics, and autonomous AI agents in line with the latest industry trends. What you will need: 15+ years in product management, data strategy, or related roles, with a proven track record of commercial success in bringing data-driven products to market.
zTrip MKEVP of Operations zTrip MKEVP of OperationsMilwaukee, WIzTrip, a division of WHC Worldwide, is a national leader in transportation services, delivering innovative, reliable, and customer-focused mobility solutions across North America. This executive role is responsible for driving operational strategy, optimizing performance, and ensuring best-in-class service delivery while aligning local operations with the company’s broader growth objectives.
Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerMilwaukee, WI$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
VisionSpark International LLCChief Operations Officer / Integrator [HT-1009725] VisionSpark International LLCChief Operations Officer / Integrator [HT-1009725]Kenosha, WILead and align all core functions including sales, marketing, front office, and production, ensuring each area is driving toward shared revenue and performance goals. 5+ years of executive level experience in a role such as COO, President, VP, or General Manager with full business leadership responsibility.
Techtronic Industries North America, Inc.Operations Project Leader – Manufacturing Strategy Techtronic Industries North America, Inc.Operations Project Leader – Manufacturing StrategyMilwaukee, WIStrategic Planning & Execution - Partner with international site leaders, business owners, new product development, and engineering to develop and execute multi-year strategic plans for our Machine Shop business and associated product lines. This role will specifically be responsible for leading the development and implementation of a multi-year operational strategy for component manufacturing for machined metal parts and associated specialty product categories.
Burlington Stores IncDirector, Store Technology Operations & Deployment Burlington Stores IncDirector, Store Technology Operations & DeploymentWauwatosa, WI$135,000–$175,000 / yearThe Director leads a hybrid delivery model spanning internal teams, field providers, managed services partners, depot/logistics partners, and offshore resources, driving execution discipline, accountability, and continuous improvement in readiness, deployment quality, stability, and cost efficiency at scale. The Director, Store Technology Operations & Deployment leads field execution and store technology deployment across a large, distributed retail environment, ensuring technology is planned, deployed, validated, supported through hypercare, and transitioned into steady-state operations.
Techtronic Industries North America, Inc.Director of Operations - Expat (Asia or Mexico) Techtronic Industries North America, Inc.Director of Operations - Expat (Asia or Mexico)Milwaukee, WI_This role will start in Milwaukee, Wisconsin, for the first six months and transition to an expatriate assignment in Asia or Mexico, where you will lead initiatives that align with our global expansion and operational strategies._. You will drive operational excellence, implement world-class manufacturing strategies, and build high-performing teams that support Milwaukee Tool's ambitious growth.
U.S. BancorpIT Operations Manager - Vulnerability Management (Endpoint Technology) U.S. BancorpIT Operations Manager - Vulnerability Management (Endpoint Technology)Brookfield, WI$111,605–$131,300 / yearLegacy processes are simplified, automated, or removed, operational teams demonstrate measurable improvements in efficiency and consistency, leadership has improved visibility into vulnerability and operational health, and vulnerabilities are remediated more quickly and effectively, reducing risk to systems and employees. The successful candidate will provide leadership and direction to teams responsible for vulnerability remediation and endpoint operational processes, helping modernize how work is planned, executed, and measured.
Burlington Stores IncRetail Management - Operations Service Manager Burlington Stores IncRetail Management - Operations Service ManagerWauwatosa, WI$24.35–$32.45 / hourYou'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
SITE Staffing Inc.Shipping Operations Coordinator - 1st shift SITE Staffing Inc.Shipping Operations Coordinator - 1st shiftSt. Francis, WI$22–$24 / hourThis position plays a key role in ensuring the accurate movement of materials, inventory, and finished goods throughout the facility while supporting daily shipping and receiving operations. Operate under minimal supervision and assist in decision-making when the Logistics Lead is unavailable.
SITE Staffing Inc.Operations Manager SITE Staffing Inc.Operations ManagerPewaukee, WIThe ideal candidate is highly organized, results-oriented, and experienced in the electrical industry, with a strong ability to lead teams and optimize workflows. This individual will oversee operational processes, manage resources and staff, improve productivity, and help drive strategic initiatives across the organization.
Blue Cross and Blue Shield AssociationCommercial Sales Operations, Principal - Stellarus Blue Cross and Blue Shield AssociationCommercial Sales Operations, Principal - StellarusMilwaukee, WIThis role partners closely with Sales Development, Sales Leadership, Marketing, Finance, and Product to design and maintain the infrastructure, processes, and analytical frameworks that enable predictable growth. Requires experience partnering cross‑functionally with Sales, Sales Development, Marketing, Finance, Legal, and Deal Desk teams to streamline deal cycles and improve operational efficiency.
Oracle CorpEnvironment, Health and Safety (EHS) Manager - Data Center Operations (Onsite) Oracle CorpEnvironment, Health and Safety (EHS) Manager - Data Center Operations (Onsite)Wisconsin, WI$87,000–$178,100 / yearKey focus areas include electrical safety (LOTO, Arc Flash), contractor safety, high-risk work controls, material handling, indoor environmental quality, and heat stress management in large-scale data center environments. This position is responsible for translating global EHS programs into effective site-level execution, driving accountability, coaching field teams, and ensuring operational risks are proactively identified and mitigated.
Clarios Global LPNewDirector of Operations Program Management Clarios Global LPDirector of Operations Program ManagementMilwaukee, WIThis role partners directly with Operations, Engineering, Supply Chain, Commercial, Finance, Quality, and HR to execute complex, high-impact product, process, and strategic programs across multiple sites and regions. Oversee end-to-end execution of large-scale, cross-functional operations programs (i.e., product/process changes, new product introductions, cost reduction initiatives, strategic network moves, and digital transformations).
Rockwell Automation IncOperations Quality Engineer Rockwell Automation IncOperations Quality EngineerMequon, WIBehind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. The Quality Engineer plays a critical role in driving product excellence across Low Voltage Drives and Printed Circuit Board manufacturing operations.
Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureMilwaukee, WI$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.