NewSenior Operations Consultant - Loan Operations - Lead complex loan administration activities across multiple portfolios Beta-Search, IncSenior Operations Consultant - Loan Operations - Lead complex loan administration activities across multiple portfoliosNew York, NY$68–$82 / hourContractorThe successful candidate will possess deep expertise across syndicated loans, private credit, CLOs, CDOs, and other structured credit products, while partnering with business and technology stakeholders to enhance operational processes and support business transformation initiatives. Seeking a Senior Operations Consultant with extensive Loan Operations experience to support strategic consulting engagements across the asset management and alternative investment industry.
Technical Analyst – Investment Operations (Wires Management) VBeyond CorporationTechnical Analyst – Investment Operations (Wires Management)New York, NY$150,000–$180,000 / yearFull timeThe individual will work closely with key stakeholders in the Investment Operations functions to lead projects, gather and document business requirements, and coordinate the development, testing, implementation, and ongoing support of these requirements. Seeking a business-focused technologist and functional subject matter expert to support the advancement of technology capabilities in the Middle Office and Controllers businesses.
Associate Director, Regulatory (RIM) Business Systems and Operations Daiichi Sankyo, Inc.Associate Director, Regulatory (RIM) Business Systems and OperationsBasking Ridge, NJ$157,920–$236,880 / yearFull timeThe Associate Director, Business Systems & Operations Management will function at various times as a manager of one or more business systems, as a leader of sub-teams or workstreams within larger projects or programs, as a contributor within various systems-related working groups, and as a senior business analyst, as required. The Associate Director, Business Systems & Operations Management is responsible for managing the operational, administrative, and tactical support of assigned business systems; as well as contributing to projects and initiatives that optimize the use of information technology to achieve departmental, divisional, and enterprise business objectives.
NewProduct Operations Manager, Implementation Vaco LLCProduct Operations Manager, ImplementationNew York, NY$150,000–$200,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
NewManager, HR & Talent Operations - Fashion Apparel JobotManager, HR & Talent Operations - Fashion ApparelNew York, NY$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead HR for a dynamic NYC office where you’ll shape culture, drive employee experience, and enjoy competitive pay, great benefits, and real room to grow!
Process Improvement Lead - Global Cards Solutions United Nations Federal Credit UnionProcess Improvement Lead - Global Cards SolutionsNew York, NY$88,190 / yearFull timeSolicit ideas and input from Global Cards Solutions management and business stakeholders regarding new processes and projects to better align services, offerings, policies and systems; take action on requests as approved or appropriate; collaborate with others in design and implementation. Serve as subject matter expert (SME) across Global Cards Solutions on all processes, enhancements and projects; assist with all departmental and inter-departmental project related activities; monitor and report progress.
NewDirector Field Procurement Operations Vaco LLCDirector Field Procurement OperationsNew York City, NY$180,000–$220,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewDir Operations Medline IndustriesDir OperationsCarteret, NJ$154,000–$231,000 / yearFull timeMedline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $154,000.00 - $231,000.00 AnnualThe actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
NewProduct Operations Manager - Customer Success Vaco LLCProduct Operations Manager - Customer SuccessNew York, NY$160,000–$200,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. About the role: Our client, a fast-growing SaaS/AI company, is looking for a versatile operator who can help scale a rapidly growing product line while supporting both strategic initiatives and day?to?day execution.
NewClinical Study Manager, Global Clinical Operations Daiichi Sankyo, Inc.Clinical Study Manager, Global Clinical OperationsBasking Ridge, NJ$136,080–$204,120 / yearFull timeCRO Oversight: Responsible for the oversight, performance, and management of CRO(s) and 3rd party vendors (sub-contracted by CRO) to ensure compliance with Daiichi Sankyo’s quality measures and adherence to scope of work within timelines and budget at a task level. Clinical Operations Study Management(Global) has primary accountability for operational execution and delivery of assigned clinical trials, including study level time, cost and quality deliverables.
Clinical Study Manager, Clinical Operations Daiichi Sankyo, Inc.Clinical Study Manager, Clinical OperationsBasking Ridge, NJ$136,080–$204,120 / yearFull timeCRO Oversight: Responsible for the oversight, performance, and management of CRO(s) and 3rd party vendors (sub-contracted by CRO) to ensure compliance with Daiichi Sankyo’s quality measures and adherence to scope of work within timelines and budget at a task level. Clinical Operations Study Management(Global) has primary accountability for operational execution and delivery of assigned clinical trials, including study level time, cost and quality deliverables.
NewVP of Operations (on-site) JobotVP of Operations (on-site)West Hempstead, NY$250,000–$275,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Go beyond command models, shape vision, influence partners, and scale a thriving multi site physician group on Long Island.
NewFamily Office Operations Manager - Accounting Focus Vaco LLCFamily Office Operations Manager - Accounting FocusEast Brunswick, NJ$120,000–$130,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Manager, Clinical Adjudication Operations Daiichi Sankyo, Inc.Manager, Clinical Adjudication OperationsBasking Ridge, NJ$127,280–$190,920 / yearFull timeBecome a Subject Matter Expert (SME) with the process currently in use; be able to describe to study teams and other key departments how their study will interact with the adjudication vendor; Describe the expectation and importance of adjudication between the vendor to the CRO; Become an active “extended team member” to multiple studies at the same time; Being extremely organized to discuss with studies at different timepoints. Support analysis of study site ILD adjudication metrics reports to identify potential areas of concern, trends, missing eDC pages, issues with image uploading; bring to the attention of the Study Team / CRO; offer solutions.
NewHead of Digital Asset Operating Platform – Blockchain-Enabled Operations Fidelity InvestmentsHead of Digital Asset Operating Platform – Blockchain-Enabled OperationsSecaucus, NJRemote$185,000–$400,000This role will lead the design and implementation and ongoing operation of the end-to-end infrastructure for the digital assets fund and portfolio investment services ecosystem, including accounting and valuation, portfolio and fund administration, and transfer agency, integrating blockchain infrastructure with institutional-grade controls, data architecture, and governance across both on-chain and off-chain environments. We are seeking a visionary executive leader to architect, build, and scale the operating platform that will power the future of digital asset investments and on-chain finance — spanning tokenized funds and financial assets, digital asset portfolios, on-chain investments and financial activities, and blockchain-native financial products.
NewManager SaaS Operations Vaco LLCManager SaaS OperationsNew York, NY$50–$80Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. You’ll play a pivotal role in building a centralized system of record for enterprise software, partnering closely with IT, Security, Finance, Legal, and other stakeholders to create a scalable and efficient SaaS environment that supports company growth.
NewEngineering Operations Manager *US AMR-Jones Lang LaSalle Americas, Inc.Engineering Operations ManagerNew York, NY$137,000–$157,000Establish and maintain a safety-first culture by promoting safe work practices, ensuring timely training completion, and driving best practices for safe behavior • Oversee implementation of approved initiatives and programs by managing and coordinating property team efforts including vendors, contractors, and facility employees. What this job involves: This role leads ongoing facility activities and oversees vendors while maintaining overall responsibility for the operational integrity and reliability of engineering infrastructure across assigned facilities.
Executive Director, Head of Clinical Supply Planning and Operations SCM Daiichi Sankyo, Inc.Executive Director, Head of Clinical Supply Planning and Operations SCMBasking Ridge, NJ$255,000–$425,000 / yearFull timeAdditionally, as the regional head of DSI (US) CSO, this position will 1) Oversee all the Clinical Supply Operation-related functions in DSI, 2) Ensure alignment between DSI-CSO and TECH Unit sub-functions (Project Lead (CMC), Regulatory Affairs CMC, Process Technology Research, Formulation Technology Research, and Analytical & Quality Evaluation Research), 3) Make the best effort to increase the total performance of the TECH Unit. Responsible for leading all Clinical Supply Operation (CSO)-related activities for oncology and specialty medicine drug candidates from early development to launch and life cycle management of products globally to achieve the business success of Daiichi Sankyo Group and managing the Global-CSO function from Daiichi Sankyo Inc. (DSI).
NewOperations Manager Westin Governor MorristownOperations ManagerMorristown, NJOverview: The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
NewLead Software Engineer JobotLead Software EngineerNew York, NY$160,000–$185,000 / yearThe initial assignment is to help lead the development and modernization of enterprise financial services platforms, including backend systems, federated GraphQL services, workflow-driven application components, and cloud-native infrastructure on AWS. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Senior Director - Operations Page GroupSenior Director - OperationsNew York, NY$200,000–$250,000 / yearFull timeThe Senior Director - Finacial Property Operations will oversee and enhance operational processes within the property department of a reputable community real estate developer doing sizable projects, ground up and preservation across residential, commercial and biased in affordable housing. Competitive annual salary ranging from $200000 to $250000 USD with an eceptional packge, high levels of growth on offer, an opportunity to really add value and make an impact, Opportunities for career growth within a respected professional services organization.
Regional Director, LIHTC Property Management Operations Page GroupRegional Director, LIHTC Property Management OperationsNew York, NY$190,000–$235,000 / yearFull timeThe Regional Director, LIHTC Property Management Operations will oversee and optimize property management operations across multiple locations, ensuring compliance with all regulations and delivering exceptional results. A successful Regional Director, LIHTC Property Management Operations should have: Strong expertise in LIHTC property management and compliance requirements.
NewController/Finance Lead Vaco LLCController/Finance LeadNew York, NY$180,000–$200,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Currently supported by an outsourced firm, this individual will own day-to-day financial operations, including monthly close, financial reporting, payroll oversight, revenue recognition, internal controls, audit coordination, and tax compliance.
M3 Solution Lead Brains Workgroup, Inc.M3 Solution LeadLong Island City, NY$120,000–$150,000 / yearFull timestrong>https://brainsworkgroup.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=16778134. Or email: barryr@brainsworkgroup.com.
Vice President, Development Operations Aquestive Therapeutics Inc.Vice President, Development OperationsWarren, NJThis senior leadership role will have direct oversight of planning, execution, and optimization of development operations activities, including clinical operations, clinical data management, and project management. Proven track record of successfully managing drug development projects inclusive of clinical trial operations in a CRO model and data management experience.
Music Content Operations Manager II BC ForwardMusic Content Operations Manager IINew York, NYFull timeThe ideal candidate will have strong experience in operations, data management, ownership research, and process automation and a proven ability to improve data accuracy, optimize workflows, and support partner operations. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
NewOperations Coordinator III Pinnacle Technical ResourcesOperations Coordinator IIINew York,, New York$60–$65 / hourContractorA passion for our products and services and a deep familiarity with the ecosystem of services and hardware (Mac OS, iOS, Music, iTunes, App Store, Books, Podcasts, Apple Pay , TV , News, Fitness+, Apple One, etc.). Collaborating and communicating clearly and effectively with stakeholders given the complexities of global large-scale projects, ensuring that operational plans, deliverables and risks are properly addressed and aligned.
NewVP, Cyber Security Operations Page GroupVP, Cyber Security OperationsIselin, NJ$150,000–$200,000 / yearFull timeProven track record with SIEM technologies including Splunk with accompanying certifications preferred i.e. Splunk Certified Cybersecurity Defence Analyst. 7+ years' experience in security operations and/or incident response type roles including 2+ years in leadership or team lead role.
NewTeam Lead Eclipse AdvantageTeam LeadCranbury, NJ$16–$24 / hourIf you’re someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, then Eclipse Advantage is the place for you. -Operate and oversee the safe use of material handling equipment (e.g., pallet jacks, conveyors, bailers, compactors, shrink wrappers).
NewCHP Process Lead Liberty CokeCHP Process LeadElmsford, NYExperience with safely operating and troubleshooting process equipment such as pumps, compressors, heat exchangers, separators etc., as well as process instrumentation including level, pressure, and temperature transmitters, flow meters, and gas analyzers is preferred. At Liberty Coca-Cola Beverages LLC, we're committed to creating a workplace that reflects the vibrant communities we serve; where every associate feels valued, supported, and inspired to grow.
Lead Support Analyst STAND 8Lead Support AnalystNew York, NY$1–$60 / hourFull timeThe Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group, overseeing the support, stability, and performance of mission-critical scheduling applications used across global media operations. STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
NewLead Account Manager Liberty CokeLead Account ManagerBronx, NYWhile covering sales routes and order taking, identify best practices, ensure consistent adherence to merchandising by improving Right Execution Daily (RED) and achieve Picture of Success (PicOS) in all accounts to grow market share and develop employees. Assist manager in leading front-line sales organization to identify opportunities, establish goals and objectives and deliver business plan goals across the DC/SC entire sales universe including F2F, E-Com and Tel Sell.
NewAssociate Vice President Bridge Structural Lead The LiRo GroupAssociate Vice President Bridge Structural LeadEdison, NJ$190,000–$220,000 / yearThis role represents a unique opportunity to lead and grow LiRo-Hill’s bridge and transportation structural practice in New Jersey, while collaborating closely with our established teams across NYC, Long Island, and the broader Northeast. Ranked among the nation's top A/E firms by Engineering News-Record, LiRo-Hill provides construction management, engineering, environmental, architectural, and program management solutions.
Lead Mechanic System OneLead MechanicSouth Brunswick Township, NJServe as the senior technical resource on the production floor, ensuring reliability and uptime across platforms including Groninger fillers, PKB filling systems, JG volumetric fillers, Kalix cartoners, Sollas cellophane wrapping machines, labeling systems, checkweighers, and auxiliary packaging equipment. Troubleshoot and repair high-speed filling and packaging equipment including: Groninger filling machines, PKB filling systems, Kalix cartoners, auto-labeling and coding systems, checkweighers, and inspection systems.
Lead Armed Transportation Officer PARAGON PROFESSIONAL SERVICES LLCLead Armed Transportation OfficerNewark, NJ$94,300–$94,300 / yearMinimum two (2) years’ experience as a Law Enforcement Officer and/or Military Police Officer or six (6) months experience as a security officer engaged in functions related to detailing civil or administrative detainees or, two (2) years active-duty military service with an honorable discharge. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time spent sitting will be in a transportation vehicle with limited opportunity to move about.
NewLicensed Assistant Salon Manager Sport ClipsLicensed Assistant Salon ManagerCaldwell, NJ$28–$36 / hourSport Clips Haircuts of West Caldwell (on Bloomfield Ave.) is now hiring an Assistant Salon Manager to support daily salon operations, lead a high-performing team, and deliver an exceptional client experience. See Sport Clips Inc Privacy Policy at https://www.sportclipscareers.com/privacy-policy/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewData Center Operator Technician Total Deployment SolutionsData Center Operator TechnicianBrooklyn, NY$55,000–$70,000 / yearWork under the direction of Data Center Operations Manager, to provide on-site support to maintain a data center and its hardware including day-to-day moves and other IMAC work: Perform hands-on rack and stack of data center equipment and structured cabling installation. Basic understanding of all data center functions (production operations, network, server, storage, database, change control, disaster recovery/business recovery, help desk, systems management and facilities) is desired.
NewConstruction Superintendent Davron LLCConstruction SuperintendentJamaica, NYp>ASSISTANT GENERAL CONSTRUCTION SUPERINTENDENT | GENERAL CONSTRUCTION SUPER | OSHA 40 | OSHA 62 | PROCORE | UNION CONSTRUCTION | PUBLIC AGENCY CONSTRUCTION | HEAVY COMMERCIAL | INSTITUTIONAL | HOUSING | FIELD SUPERVISION | DAILY REPORTING. Assistant General Construction Superintendent is an exciting opportunity for an experienced field leader to help drive day-to-day jobsite success, support crews and subcontractors, and ensure projects move forward safely and efficiently.
Project Manager Operations Brains Workgroup, Inc.Project Manager OperationsBrooklyn, NY$100,000–$120,000 / yearFull timeUse this link to apply directly: https://brainsworkgroup.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=16764380. This role requires strategic oversight, coordination across multiple teams, and a focus on improving efficiency and effectiveness in our manufacturing processes.
Hub Operations Lead Advance Auto Parts IncHub Operations LeadWoodbridge, NJThe rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). Inventory accuracy and functions as it relates to the parts department and HUB inventory to include- Onhand accuracy of inventory, shrink results, Cycle Counts, Outages, Planograms, Maxi changes, Price Changes, Front & Face, Truck lead.
GTM Strategy & Operations Lead MondayCom LtdGTM Strategy & Operations LeadNY$160,000–$200,000 / yearExecutive Partnership: Act as strategic advisor to Head of CRM GTM and GTM leadership - providing decision support, scenario modeling, and program visibility across Sales, Marketing, CS, and Product. You"ll be the operational backbone connecting our Head of CRM GTM vision to day-to-day execution - designing frameworks, driving cross-functional programs, and ensuring our GTM organization operates with precision and speed.
Strategy & Operations Lead - Clinical Outcomes Humana IncStrategy & Operations Lead - Clinical OutcomesNYRemote$151,600–$208,400 / yearTo ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Key responsibilities may include but are not limited to: Best Practice Identification and Translation: Engage with high-performing and low-performing provider groups to understand clinical workflows and operational drivers that contribute to better chronic condition management.
Administrative Operations Lead - Gyn/Onc & Surg/Onc - Mineola NYU Langone Medical CenterAdministrative Operations Lead - Gyn/Onc & Surg/Onc - MineolaMineola, NY$47,694.47–$69,998.71 / yearPlaces MCIT ticket in the event hardware at front-desk areas become non-functional such as desktop phones, desktop computers, patient secure palm readers, desktop scanners, Welcome Kiosk, copier and fax machines. • Places MCIT ticket in the event hardware is non-functional such as desktop phones, desktop computers, and issues with incoming and outgoing calls and/or telephone outages.
Regional Chartering & Voyage Operations Lead - West (Castrol) BP PlcRegional Chartering & Voyage Operations Lead - West (Castrol)Wayne, NJSkills: Analytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more}. We value people who stay calm in fast‑moving situations, who can navigate disruption without losing sight of safety or service, and who build strong working relationships with terminals, barge operators, brokers, and service providers.
Sales Strategy and Operations Lead - Global Central Operations ADOBE IncSales Strategy and Operations Lead - Global Central OperationsNY$122,900–$177,950 / yearAdobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Client Operations Lead Barrys Bootcamp LLCClient Operations LeadHoboken, NJSupport in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas. Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner.
Revenue & Sales Operations Lead FlowX.AIRevenue & Sales Operations LeadNew York, NY$90,000–$150,000Your role is to design, set up, optimize, and scale the infrastructure and processes that power our entire go-to-market, enabling competent sales teams, strong lead generation, and fast closing. We’re looking for a Revenue & Sales Operations Lead to implement, run, and scale the infrastructure that powers our GTM teams.
Administrative Operations Lead - Gyn/Onc & Surg/Onc - Mineola NYU Langone HealthAdministrative Operations Lead - Gyn/Onc & Surg/Onc - MineolaMineola, NY$69,998.71–$47,694.47Full timePlaces MCIT ticket in the event hardware at front-desk areas become non-functional such as desktop phones, desktop computers, patient secure palm readers, desktop scanners, Welcome Kiosk, copier and fax machines. • Places MCIT ticket in the event hardware is non-functional such as desktop phones, desktop computers, and issues with incoming and outgoing calls and/or telephone outages.