ul>Three (3) years of experience providing technical support (an Associate's degree can substitute for 6 months of experience; a Bachelor's degree can substitute for 1 year of experience) in an enterprise environment that includes a combination of the following:
Responsible for providing technical support via the phone, in person, and via written responses;
Experience using a service desk ticketing tool like ServiceNow, Remedy, or TeamDynamix;
Experience supporting issues across a broad set of applications and operating systems;
Experience with Active Directory and Office 365.
This position is responsible for providing lead direction for the day-to-day operations of the Service Desk, focusing on customer support, ticket resolution, and managing support operations, as well as administering and managing the IT Service Portal, which encompasses Ticket Management, Asset Management, Project Management, and Change Management.