Production Manager Needed Arkansas Mailing ServicesProduction Manager NeededFayetteville, ARFull timeHeadquartered in North Little Rock, Arkansas, Arkansas Mailing Services provides the tools, and support businesses need to succeed in an increasingly fast-paced environment. Arkansas Mailing Services is a trusted provider of comprehensive mailing and shipping solutions, catering to businesses across various industries.
Division Environmental Manager Lennar CorporationDivision Environmental ManagerFayetteville, ARLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
NewArea Sales Manager Lennar CorporationArea Sales ManagerFayetteville, ARLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
NewAccount Manager (Cox Business) Cox CommunicationsAccount Manager (Cox Business)Springdale, AR$85,500–$128,300You'll be responsible for new account development, plus maintaining and growing your customer base through cross-selling, upselling, renewal and retention. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
NewField Marketing Manager II AramarkField Marketing Manager IIBentonville, ARThis role requires company-sponsored travel to Northern California for approximately one week each month to support client locations, strengthen partnerships, and ensure successful execution of marketing initiatives in the field. Rooted in culinary excellence and powered by creativity, LifeWorks brings together food, design, and service to build brands within brands, tailoring each experience to the people and communities we serve.
Project Manager - Large Industrial/Data Centers - NWA Michael Page USAProject Manager - Large Industrial/Data Centers - NWABentonville, AR$110,000–$150,000 / yearFull timeAn exciting opportunity has arisen for a Project Manager to join a market-leading, globally recognised construction contractor with a diverse portfolio across commercial, governmental, and international projects. A well‑established, privately owned general contractor with a strong national presence, delivering complex commercial projects for blue‑chip clients across multiple sectors.
NewCommunity Manager Asset LivingCommunity ManagerRogers, AR$60,000–$65,000 / yearin all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals. The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs.
Division Environmental Manager Lennar HomesDivision Environmental ManagerFayetteville, ARFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Construction Manager Lennar HomesConstruction ManagerBentonville, ARFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Tech-savvy with proficiency in Microsoft Office, Build Pro, Procore, and other construction management software, leveraging technology to streamline workflows, enhance project tracking, and improve overall efficiency.
NewArea Sales Manager Lennar HomesArea Sales ManagerFayetteville, ARFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Office Manager and Assistant to the Chair University Of Arkansas SystemOffice Manager and Assistant to the ChairFayetteville, ARThe University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies.
Office Manager RefrescoOffice ManagerBentonville, ARFull timeJoining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work. Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees. .
Office Manager Refresco CareersOffice ManagerBentonville, ArkansasAny employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc.⯠Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.⯠. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.
Outpatient Office Manager - Fayetteville/FT University Health Services IncOutpatient Office Manager - Fayetteville/FTFayetteville, ARPay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. We address a variety of emotional/behavioral health needs for children, teens and adults in a traditional clinic-based setting, but we're also able to offer support by providing options for therapy sessions in the school or home.
Front Office Manager Atrium HospitalityFront Office ManagerRogers, ArkansasPerks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. The Atrium SPIRIT is a belief in the power ofService, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives.
Office Manager TopGolf International, Inc.Office ManagerRogers, ARThey provide the behind-the-scenes support our team needs to provide best-in-class service with hospitality for our Guests and they manage and execute the administrative functions that keep the venue functioning efficiently. They handle a variety of Human Resources, Accounting, and Procurement responsibilities to make sure our Associates are well taken care of and our venues run smoothly.
Student Financial Services Office Manager JOHN BROWN UNIVERSITYStudent Financial Services Office ManagerSiloam Springs, ARThe Student Financial Services Office Manager plays a vital role in supporting the daily operations of the Student Financial Services (SFS) department, ensuring professional, accurate, and student-focused service delivery. Physical demands: While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear.
Office Manager America's Car-Mart IncOffice ManagerRogers, ARIf you have a background in business office environments, possess strong clerical and accounting skills, and are dedicated to providing excellent customer service, we encourage you to apply. Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable.
Office Manager Window WorldOffice ManagerSpringdale, ArkansasCompany OverviewWindow World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data.
Anesthesia Office Manager Essential Anesthesia ManagementAnesthesia Office ManagerSpringdale, ArkansasRemoteEssential Anesthesia Management strives to create authentic partnerships with various medical and business professionals to deliver the highest quality anesthesia care to both patients and hospitals alike. Request new credentialing apps and send billing paperwork to new providers then making sure everything is sent to appropriate places, CVO, Ventra for billing, etc.
Office Manager / Designer The Tailored Closet and PremierGarage Northwest ArkansasOffice Manager / DesignerSpringdale, ARTailored Living® franchises are independently owned and operated businesses and if you accept a position with a Tailored Living® franchisee, you are employed by that franchisee, and not by franchisor HFC Tailored Living, nor any of its parents or affiliates. The Tailored Closet & Premier Garage of Northwest Arkansas's personalized consultation process guarantees a customized and fully optimized home organization solution and a beautifully organized life for every client.
NewCustomer Business Manager I, II, or III - Retail Sales - Grocery - Walmart (Bentonville Sales Office, AR) Hormel Foods CorpCustomer Business Manager I, II, or III - Retail Sales - Grocery - Walmart (Bentonville Sales Office, AR)Bella Vista, AR$107,100–$173,450 / yearThe company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America's most responsible companies by Newsweek, recognized by TIME magazine as one of the World's Best Companies, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. The base hiring pay range for the Customer Business Manager role is between $107,100 - $173,450 per year, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location.
Store Manager Trainee - 1 - Harps General Office (Springdale, AR) Harps Food StoresStore Manager Trainee - 1 - Harps General Office (Springdale, AR)Springdale, ARSupporting Harps' Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement – "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.". To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by learning the operations of the store and leaving the customer so satisfied that no competitor is an acceptable alternative.
Senior Transportation Manager Data Compliance (Springdale, AR Terminal Office) Tyson Foods IncSenior Transportation Manager Data Compliance (Springdale, AR Terminal Office)Springdale, ARAny resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. Job Details: Job Summary: This leadership role is responsible for directing a department of data engineers and analysts focused on the enterprise-wide virtualization and governance of rolling stock assets.
Team Assistant - Home Health Office Care IV Home HealthTeam Assistant - Home Health OfficeFayetteville, ARFull timeOur Team Assistant's main goal is to schedule field staff nurses & therapists, assigning them patients and being the main point of contact for scheduling questions, requests, and issues. Taking calls, texts & emails from field staff regarding scheduling changes and updating scheduling system accordingly.
Administrative / Office Assistant State Systems IncAdministrative / Office AssistantLowell, ARLong-known in the Mid-South for its family owned leadership and life safety systems, the companys longest-standing and best-known services such as fire protection equipment, training and cleaning services have been enhanced by new technology services such as network integration, structured cabling systems and wireless support. By operating with the utmost integrity, offering superior products and excellent customer service, State Systems has positioned itself as a leader in numerous industries providing a wide range of products and services through four divisions: Fire Protection, Cleaning Services, Technology and Low Voltage.
NewTeam Assistant (Office position) Care IV Home HealthTeam Assistant (Office position)Fayetteville, AROur Team Assistant's main goal is to schedule field staff nurses & therapists, assigning them patients and being the main point of contact for scheduling questions, requests, and issues. Taking calls, texts & emails from field staff regarding scheduling changes and updating scheduling system accordingly .
Team Assistant (Office position) Care IV Home Health Care IncTeam Assistant (Office position)Fayetteville, AROur Team Assistant''s main goal is to schedule field staff nurses & therapists, assigning them patients and being the main point of contact for scheduling questions, requests, and issues. Taking calls, texts & emails from field staff regarding scheduling changes and updating scheduling system accordingly.
Provider Relations & Business Development Manager Ozark Regional Vein Center LLCProvider Relations & Business Development ManagerRogers, ARFull timeOzark Regional Vein & Artery Center, Renew Aesthetics, and The Edge at Pinnacle Point are seeking a dynamic, relationship-driven professional to expand provider partnerships, strengthen community engagement, and support strategic growth initiatives across Northwest Arkansas. This highly visible role serves as an ambassador for our practices, building relationships with physicians, healthcare professionals, referral sources, and community organizations while coordinating impactful events that enhance awareness of our services.
Group Manager (Local Explorations Manager) Terracon Consultants IncGroup Manager (Local Explorations Manager)Springdale, ARSupervise the daily operations of a department including staff training, development, and performance review, utilization of equipment and facilities, safety oversight, quality of services and work product, timely delivery of services and deliverables, and adherence to policies and procedure. With support from the Department/Office Manager oversee and manage the success of the key group metrics of revenue growth, staff chargeability, project billing and collections, and project profitability.
Leasing Manager Student QuartersLeasing ManagerFayetteville, AR$20–$21 / hourAccurately prepare and have a thorough knowledge of all lease-related paperwork Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary. Assist with the development and implementation of Resident Programs/Retention Train on-site staff in all areas of leasing/marketing as well as customer service.
Guest Service Manager French Lick ResortGuest Service ManagerBentonville, AR$17–$20 / hourOur resort includes three hotels (including two AAA Four-Diamond historic hotels), two nationally-acclaimed golf courses, a casino, two world-class spas, over a dozen food and beverage venues, meeting and event facilities, retail shops, horse stables, sporting clays range, bowling alley and more. Soon the Cook family, devoted preservationists who themselves led the restoration of many Indiana buildings, joined the cause and committed more than $600 million dollars to not only save West Baden Springs Hotel but also French Lick Springs Hotel.
Event Project Manager (Experiential Marketing) Gratsy LLCEvent Project Manager (Experiential Marketing)Bentonville, ARFull timeFrom highly targeted direct-to-home sample boxes to immersive live events, pop-ups, and retail takeovers, plus buzz-worthy celebrity and talent partnerships, we manage every detail from concept to execution. This role bridges the gap between coordination and senior leadership by taking full ownership of event execution, while acting as an indirect leader across internal teams, vendors, and field staff.
NewBusiness Development Manager Advantage SolutionsBusiness Development ManagerRogers, ArkansasFull timeResponsibilities: The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. We are seeking a highly talented Business Development Manager (BDM) is a high visibility position responsible for providing top-notch account management to our best-in-class clients.
Senior Compliance Manager - Control Testing & GRC Oversight CBRE Group IncSenior Compliance Manager - Control Testing & GRC OversightFayetteville, ARCBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Charlotte - North Carolina - United States of America, Chicago - Illinois - United States of America, Dallas - Texas - United States of America, Fayetteville - Arkansas - United States of America, Tulsa - Oklahoma - United States of America.
Customer Planning Manager, Walmart The Kraft Heinz CoCustomer Planning Manager, WalmartRogers, AR$104,200–$130,200 / yearThe CPM is a key player to help drive profitable growth through improved planning, forecasting (within our Compass system & long-range), pricing accuracy, trade efficiency, item maintenance and SOP development & maintenance delivery across our national footprint. This position is considered a Normal office environment with limited travel or visits to external locations; offices are open workspaces Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations.
Fire Sprinkler Construction Manager State Systems IncFire Sprinkler Construction ManagerARIf you're ready to lead a skilled fire protection team and drive success in the field, apply today to join State Systems, Inc.-a company built on trust, excellence, and protecting what matters most. This role requires a strong leader who models integrity, fosters a culture of safety and excellence, and drives results through effective team leadership and operational oversight.
Manager I, Marketing Strategy J.B. Hunt Transport Services IncManager I, Marketing StrategyARQualifications: Minimum Qualification: Bachelor's Degree in Journalism, Communications, Public Relations, Marketing, English, or a related field with at least 3 years of related marketing experience required OR High School degree or equivalent with 5 years direct experience. The position works directly with internal and/or external stakeholders and C-suite executives in implementing plans designed to drive employee engagement, support business transformation, and identify opportunities to achieve key organizational outcomes.
Manager I - Internal Communications J.B. HuntManager I - Internal CommunicationsLowell, ArkansasThe position works directly with internal and/or external stakeholders and C-suite executives in implementing plans designed to drive employee engagement, support business transformation, and identify opportunities to achieve key organizational outcomes. Bachelor's Degree in Journalism, Communications, Public Relations, Marketing, English, or a related field with at least 3 years of related marketing experience required OR High School degree or equivalent with 5 years direct experience.
Partner Tax Preparation Advisor Manager PricewaterhouseCoopers LLPPartner Tax Preparation Advisor ManagerAR$73,500–$212,280 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Sr Technical Account Manager Advantage SolutionsSr Technical Account ManagerBentonville, ArkansasFull timeThe Senior Technical Account Manager is an advocate that proactively engages the appropriate resources, leverages specialized expertise, and drives technical direction to resolve product issues and critical incidents with minimal disruption to the business. Serving as a trusted advisor and strategic partner to the business, the Senior Technical Account Manager bridges the gap between supported teams (typically 3-5 teams, varying by size and complexity) and the broader Technology team.
NewCASE MANAGER Benton County ArkansasCASE MANAGERBentonville, ARConverts a wide range of documents, records and information from various formats into searchable electronic (PDF) files; created digital bookmarks or indexes for easy reference and access by attorneys or defense team. Updates electronic files, new discovery, documents, or records are received; informs attorneys and defense team members of all new discovery and distributes information to appropriate parties as directed.
Event Production Manager (Experiential Marketing) Gratsy LLCEvent Production Manager (Experiential Marketing)Bentonville, ARFull timeOwn end-to-end management of all event transportation and fleet assets, including company-owned and third-party vehicles (trucks, box trucks, sprinter vans, experiential trailers), ensuring assets are properly scheduled, compliant, maintained, and fully event-ready; proactively identify and resolve risks related to transportation, routing, and asset availability. Track and manage event-level budgets related to production, including labor, vendors, travel, and logistics, ensuring spend aligns with approved budgets and escalating any risks before overages occur.
Associate District Sales Manager - Oklahoma / NW Arkansas (Cardiovascular Arterial) AngioDynamics IncAssociate District Sales Manager - Oklahoma / NW Arkansas (Cardiovascular Arterial)Fayetteville, ARAbility to explain features and benefits using patient outcomes between CV-A products and competitive products Maintain the highest level of professionalism at all times when conveying information that is accurate to both external customers and internally with Company employees Support Regional sales strategy by working with the territory manager (if applicable) to execute and achieve business plans Utilize appropriate resources that tailor the sales approach to meet customer needs Anticipate and handle objections and explore perspectives and tactfully address them Submit weekly expense report when necessary and adheres to expense policy and procedures Consistently document daily, weekly and monthly activities utilizing company provided resources Regularly track and report progress against business plan and redirect efforts as necessary Educate and train physicians, hospital personnel and office staff on technical matters relating to products and therapies. Essential Duties and Responsibilities Maximize profit by achieving sales revenue targets and growing market share for a specified territory Build meaningful partnerships with KOLs (Key Opinion Leaders) and other high-volume Interventional Cardiologist, Vascular Surgeon and Interventional Radiologists in target accounts Develop and maintain key physician and hospital contracts to achieve corporate objectives while servicing the customer to meet their needs Increase sales by developing new users and driving adoption and continued use of Auryon-laser in target accounts Keep up to date on all product, clinical and procedural knowledge as it relates to the products being sold within a specific territory Ability to communicate broad and strategic messages to different types of audiences (includes leading and delivering sales presentations to customers) Effectively manage assigned territory through sales activities such as territory analysis, prospects, growing and maintaining existing accounts, and trials/evaluations.
Telephonic Case Manager I CorVel CorpTelephonic Case Manager IRogers, AR$63,739–$95,264 / yearPay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. URAC recognized Case Management certification (ACM, CCM, CDMS, CMAC, CMC, CRC, CRRN, COHN, COHN-S, RN-BC) required to be obtained within 3 years of hire if no nationally recognized certification is present at time of hire.
Project Manager - Municipal Transportation CEI Engineering AssociatesProject Manager - Municipal TransportationBentonville, AR$92,000–$128,000 / yearFull timeEstablished in 1973, we became a leader in civil engineering, land surveying, and landscape architecture by approaching each project with the same objectives: to help our clients streamline their processes, create efficiencies, avoid costly mistakes, and drive revenue to their bottom line. As a Civil Project Manager in our Municipal Transportation department, you will play an integral part in ensuring that clients receive high-quality outcomes from our land development projects.
Customer Experience Account Manager J.B. Hunt Transport Services IncCustomer Experience Account ManagerLowell, ARWork with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorial, and offering solutions based on shipping patterns and needs. Present to client stakeholders frequently both onsite or remotely to negotiate a positive outcome; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis.
Manager, Sales George's IncManager, SalesSpringdale, ARCollaborate with Production/Operations teams to inform them on sales related issues at the plant level as well as being the source for sales related questions on product mix, pricing or products sold. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Develop new and foster current relationships with internal and external customers as it relates to existing weekly business and pricing or the opportunity for new customers/business.
Marketing Manager I J.B. Hunt Transport Services IncMarketing Manager IARWorking with the content and creative teams, lead and ensure the consistency in the messaging, branding, content, and look-and-feel of all internal and external communications and marketing materials-coordinating and socializing with internal hiring teams and broader organization. Collaborate with internal and external stakeholders in executing the companys marketing strategy and programs (internal/external branding, lead generation, advertising/sponsorships, events, digital marketing) in order to support the companys business objectives.
Sr. Manager, Omni Shopper Marketing - Walmart Dry The Kraft Heinz CoSr. Manager, Omni Shopper Marketing - Walmart DryRogers, AR$120,800–$151,000 / yearThis individual supports area leadership, owns the management of the Walmart marketing budget for key categories, spearheads strategic annual planning of key drive periods at retail and acts as the main contact and trusted adviser to internal and external partners. This position is considered a Normal office environment with limited travel or visits to external locations; offices are open workspaces Additionally, this role requires work a salaried, exempt schedule to best execute against customer and internal expectations.