ESSENTIAL ABILITIES & SKILLS Independence Detail oriented Skills Administrative Process Affinite CM Affinite UM CCI Edits Collaborative Communications Critical Reasoning Cross-Functional Planning Customer Relationship Management (CRM) Customer Service Workstation Deductive Reasoning Five9 Information Security Interpersonal Relationship Management Microsoft Excel Microsoft Office Microsoft Outlook Microsoft PowerPoint Needs Assessment Oral Communications Problem Sensitivity Researching Sound Judgment Support Coordination Written Communication Responsibilities Assesses, plans, implements, coordinates, monitors, and evaluates options and services required to meet an individual's health needs through the use of plan benefits and community resources to facilitate appropriate cost effectiveness and cost containment measures are met. Certifications Accredited Case Manager (ACM) - American Case Management Association (ACMA), Certified Case Manager (CCM) - The Commission for Case Manager Certification (CCMC), Registered Nurse (RN) - Arkansas State Board of NursingArkansas State Board of Nursing Security Requirements This position is identified as level three (3).