transmits prescription refills as directed; performs or delegates administrative duties such as understanding office computer applications, answering phones, welcoming patients, updating, and filing patient medical records, completing insurance forms, scheduling appoints and handling correspondence; arranges and schedules hospital admissions and other ancillary services and referrals to other providers; basic coding and filling of insurance forms and conducting pre-authorization work and obtaining appropriate certifications; serves as a patient liaison with the providers to feel at ease and explain in detail or repeat physician or providers instructions; directs or maintains the follow-up with patients or family members who have questions about care and uses judgment and problem solving to address their needs as a representative of the provider; transcribes dictation and medical notes as requested and ensures that support staff do the same; under the direction and supervision of the provider sets up procedure equipment and assists with in office procedures; will serve as the leader of the office operations in the absence of the provider, clinic administrator, or registered nurse assigned to the clinic. The position coordinate the schedule and patient placement in the clinic based on need, assisting with procedures, and preparing patients for examination; ensures that staff are instructing patients about medication and special diets, preparing, and administering medication as directed, transmitting prescriptions as directed, taking electrocardiograms, wound care and dressing changes as needed; serves as the lead paraprofessional clinician in the office under the supervision of the physician or the advanced practice provider; triages patients directly or through delegation to other paraprofessional staff; takes medical histories, explains treatment to patients, prepares patients for examinations, and assists the provider during examinations or in office procedures.