UNKNOWN

FEED

Analyze processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases. 2+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management.

YEAR

Deloitte

Cyber Servicenow - Consultant

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Drive functional design decisions for SIR, including alert-to-incident logic, playbooks and flows, Threat Intelligence Security Center (TISC) enrichment, assignment, post-incident reviews, dashboards, and access models, and document via user stories and design documentation. Own the process design & development workstream: current-state assessment, future-state design, response runbooks, severity and escalation models, major incident procedures, RACI, SLAs, and KPIs (e.g., MTTD, MTTR, escalation rate, automation coverage).

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