Knowledge, Skills, and Abilities: The individual should have a basic understanding of medical device and quality system requirements; strong organizational skills; strong attention to detail; ability to accurately review and document information; ability to determine the number of complaint events from emails and supporting communications; ability to identify missing or unclear information; ability to coordinate timely follow-up; good written, verbal, and interpersonal communication skills; ability to work professorially with cross-functionally teams, Complainant, Customer Support, Field Sales, Medical Affairs, QA, Operations, and Complaint Investigators; ability to manage multiple complaint records within required timelines; and working knowledge of Microsoft Word, Excel, Outlook, and eQMS systems. 3. Accurately document complaint information within the complaint handling module/eQMS, including but not limited to: Problem statement and event description Device and product configuration information Lot, serial, or batch number Patient impact and medical intervention details Event and awareness dates Reporter/contact information Returned product status Supporting documentation and attachments 4. Perform initial complaint triage activities to assess completeness of available information, identify missing or unclear details, and determine the need for additional follow-up or escalation.