OTHER

FEED

UNKNOWN

Summary: This position provides excellent customer service by greeting everyone on the unit, courteously answering the phones, answering inquiries, offering patients water and blankets, and assisting with other patient and family customer service requests. Organizes documents from printer and fax (after visit summaries, prescriptions, etc.) making sure all papers for same patient are together and not co-mingled with others; gives to nurse or provider.

Summary:
This position provides excellent customer service by greeting everyone on the unit, courteously answering the phones, answering inquiries, offering patients water and blankets, and assisting with other patient and family customer service requests.  All staff in this position will have primary assignments, but will float at times across departments, and assignments may vary at times due to staffing needs.  Staff may round on the units as directed by leadership.  Staff will report to the leader in their primary assignment, with the director maintaining high level oversight over this position.

Responsibilities:
(70%)* Serves as receptionist and greeter, courteously answering all inquiries from patients, families, staff, and other departments and facilities.  Answers phones and transfers calls.  Page or call nurses, providers and/or families. (10%)* Contacts necessary departments for various tests and procedures and schedules follow-up appointments for patients being discharged. (10%)* Communicates with relevant personnel any information pertinent to a patient's particular needs concerning care, service or comfort. (10%)* Offers patients water and blankets, and assists with other patient and family customer service requests. OTHER DUTIES AND RESPONSIBILITIES:Look up information in the computer to answer inquiries.  Uses the computer system to check/validate census, correct bed, correct patient, new consult orders, etc. and update patient status to discharge or transfer. Checks new admissions charts making sure all paper forms/consents are in the charts and signed. Maintains any paper charts outside the computer system. Organizes documents from printer and fax (after visit summaries, prescriptions, etc.) making sure all papers for same patient are together and not co-mingled with others; gives to nurse or provider. Checks in and reports out to nursing staff any information received throughout the day. Some units may need various “logs” which are maintained by the unit secretary. Updates the whiteboard at the nurses’ station. Communicates requests for office supplies to the responsible staff person. Processes consults and contacts consulted provider and documents date/time and with whom they spoke regarding the order. Helps compile and print any documents needed for transfer to another facility. Processes requests for transfers when patient needs to change rooms. Communicates and /or orders patient care supplies when additional or special equipment is needed (such as ostomy supplies or bariatric bed). Maintain a clean and orderly work area. May audit charges in the computer system and bring errors to the attention of the designated responsible staff member. Faxes documents. Enters staff/patient assignments in the nurse call system to facilitate communication. Other duties as assigned.

Certifications and Licensures:
N/A

Required Education:
Education: High School Diploma or GED

Other Information:
EXPERIENCE, TRAINING AND SKILLS: CASUAL EMPLOYEES ONLY:Employees holding a casual position are required to be fingerprinted. Knowledge of reading, writing, mathematical, and basic computer skills. MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health. BLS certification is preferred. Completion of a medical terminology course preferred. PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Other Comments:
Schedule PatternWeek 1: FridayWeek 2: Saturday Week 3: FridayWeek 4: Saturday

MyMichigan Health

Unit Secretary - Medical/Oncology (Midland)

[AW]-iCims

Summary:
This position provides excellent customer service by greeting everyone on the unit, courteously answering the phones, answering inquiries, offering patients water and blankets, and assisting with other patient and family customer service requests.  All staff in this position will have primary assignments, but will float at times across departments, and assignments may vary at times due to staffing needs.  Staff may round on the units as directed by leadership.  Staff will report to the leader in their primary assignment, with the director maintaining high level oversight over this position.

Responsibilities:
(70%)* Serves as receptionist and greeter, courteously answering all inquiries from patients, families, staff, and other departments and facilities.  Answers phones and transfers calls.  Page or call nurses, providers and/or families. (10%)* Contacts necessary departments for various tests and procedures and schedules follow-up appointments for patients being discharged. (10%)* Communicates with relevant personnel any information pertinent to a patient's particular needs concerning care, service or comfort. (10%)* Offers patients water and blankets, and assists with other patient and family customer service requests. OTHER DUTIES AND RESPONSIBILITIES:Look up information in the computer to answer inquiries.  Uses the computer system to check/validate census, correct bed, correct patient, new consult orders, etc. and update patient status to discharge or transfer. Checks new admissions charts making sure all paper forms/consents are in the charts and signed. Maintains any paper charts outside the computer system. Organizes documents from printer and fax (after visit summaries, prescriptions, etc.) making sure all papers for same patient are together and not co-mingled with others; gives to nurse or provider. Checks in and reports out to nursing staff any information received throughout the day. Some units may need various “logs” which are maintained by the unit secretary. Updates the whiteboard at the nurses’ station. Communicates requests for office supplies to the responsible staff person. Processes consults and contacts consulted provider and documents date/time and with whom they spoke regarding the order. Helps compile and print any documents needed for transfer to another facility. Processes requests for transfers when patient needs to change rooms. Communicates and /or orders patient care supplies when additional or special equipment is needed (such as ostomy supplies or bariatric bed). Maintain a clean and orderly work area. May audit charges in the computer system and bring errors to the attention of the designated responsible staff member. Faxes documents. Enters staff/patient assignments in the nurse call system to facilitate communication. Other duties as assigned.

Certifications and Licensures:
FINGERPRIN - FingerprintingRequired 

Required Education:
Education: High School Diploma or GED

Other Information:
EXPERIENCE, TRAINING AND SKILLS: CASUAL EMPLOYEES ONLY:Employees holding a casual position are required to be fingerprinted. Knowledge of reading, writing, mathematical, and basic computer skills. MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health. BLS certification is preferred. Completion of a medical terminology course preferred. PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs. 

Other Comments:

Unit Secretary - Neuro Trauma (Midland)

Effective 7/26/2022, we can also accept a Medical Assistant with the following: Registered Medical Assistant (RMA) through American Medical Technologist (AMT), Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant CCMA, etc.*For current PCT's with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MidMichigan Health Patient Care Technician certification will be offered*. Equivalent Experience: Must hold an internal MidMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program.

Summary:
The ED/SSU Unit Assistant functions primarily in a clerical role but is required to assist with patient care as directed by the Nurse manager, RN, or physician as needed. The Unit Assistant in the ED/SSU works as part of a team with a common goal of offering patient centered, timely care, in a safe and friendly environment. The essential functions of this position include, but are not limited to; performing general clerical duties, organizing and coordinating the nursing units, and monitoring patient charts for the ED and SSU units. This position requires assisting the nurse, physician, and other members of the team to provide relationship based patient centered care. The Unit Assistant in this role works with multiple types of sophisticated equipment and handles various types of patients in a friendly and frequently stressful environment.

Responsibilities:
(40%) The Unit Assistant as part of a multidisciplinary team, maintains a friendly customer oriented attitude at all times. It is expected that all team members will work together to provide the best possible care to MyMichigan Health’s patients, families, visitors, staff, community members, and any other person that is encountered while representing MyMichigan Health. It is expected that at all times the Unit Assistant will treat every person they encounter with non-judgmental: kindness, compassion, respect, and relationship based care. (30%) Performs quick registrations when ambulance or expedited patients arrive in the department, attaches ID bracelet, and ensures proper patient identifiers are performed. Keeps track of supplies and notifies appropriate person as supplies are needed. Makes arrangements for bed assignments through contact with patient placement as required. Prepares paperwork to go with patients who are transferred to other facilities.  (20%) Provides direct patient care including answering call lights, assisting with transfers, responding to alarms, and other duties as assigned. (10%) The Unit Assistant is knowledgeable and compliant with all local, state, and federal regulations and guidelines. The Unit Assistant maintains knowledge of MyMichigan Health and ED/SSU specific policies and procedures relating to the care provided, and maintains professional standards.

Certifications and Licensures:
Credential:BLS: Basic Life Support Equivalent Experience: Within 1 month of hire or transferQualification Source: AHAEssential: true  Credential:PCT: MMH PCT/CNA/EMT/LPN Certification Equivalent Experience: Must hold an internal MidMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program. Effective 7/26/2022, we can also accept a Medical Assistant with the following: Registered Medical Assistant (RMA) through American Medical Technologist (AMT), Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant CCMA, etc.*For current PCT's with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MidMichigan Health Patient Care Technician certification will be offered*Qualification Source: Essential: true  Credential:TEAM ADVANCED: Techniques for Effective Aggression Mgt Equivalent Experience: Within 6 months of hire or transfer (Employees who are in this position on or before 12/31/2023 will have 24 months to complete this certification)Qualification Source: Essential: true  

Required Education:
Education: High School Diploma or GED Equivalent Experience: Education Specialization: Essential: true  

Other Information:
OTHER DUTIES AND RESPONSIBILITIES Safety -Demonstrates awareness of specific safety concerns in department. -Complies with MyMichigan Health safety guidelines. -Maintain department equipment as necessary. -Identifies and communicates concern regarding unsafe conditions or equipment promptly. -Participates in medical center safety drills. -Utilizes appropriate lift equipment on a routine basis. Education -Attends education days. -Seeks opportunities for self-education and enrichment while sharing information with co-workers. Patient Care -Collects vital signs and weight. -Participates in direct patient care. Moves, lifts, and transports patients as required. -Performs clinical and technical aspects of care in accordance with established policies. -Recognizes and displays pleasant, friendly and cooperative manner to public. -Maintains clean and tidy unit, including inventory of room supplies. -Maintains orderly patient flow. -Cleans equipment. -Can assist with emergency equipment and procedures under the direct supervision of the RN or ED physician. -Completes documentation as required. Quality -Supports the mission, goals, policies, and standards of the ED/SSU. -Assists RN to ensure patient care outcomes and safety needs are met. -Communicates identified problems to appropriate personnel and implements actions to assure patient needs are met. -Assists unit in maintaining the area according to Joint Commission standards. -Participates in quality improvement activities in the department. Secretary -All Clerical Duties. -Answers telephone. -Enters labs and other orders as requested. Emergency Care/Safety -Performs according to procedure in all medical center emergency situations. -Provides and ensures safe and secure environment for the patient. -Is familiar with all safety and emergency procedures. -Observes fall safety precautions. Ordering and Stocking -Assists with ordering as indicated. May include: -Orders from purchasing weekly for medical supplies, lab supplies and office supplies. -Special invoices for supplies not available in storeroom. -Placing orders with Pharmacy. -Stock exam room with supplies and fill hand cleaner bottles. Demonstrates competency in Infection Prevention and Control Practices and Policies. -Possesses an understanding of infection prevention and control measures designed to prevent the spread of infectious diseases. -Maintains the standards of the infection prevention and control policies. -Implements and maintains isolation techniques per policy. -Follows hand hygiene policies and utilizes personal protective equipment as required. MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health. Will be responsible to work on-call, as scheduled. All other duties as assigned.  REQUIRED EXPERIENCE, TRAINING AND SKILLS  Knowledge of reading, writing, mathematical, and computer skills. Knowledge of medical terminology and medical office practices, policies, and procedures as normally acquired through experience working in a medical center or similar setting. Typing skills and basic personal computer knowledge needed to enter patient information. This position must show knowledge, ability, and competence in interacting with patients who range in age from prenate to 100 + years. Maintains confidentiality with all patient information and data obtained by following MyMichigan Health, State, and Federal guidelines. Must complete NIMS 100 and 700 within 6 months of hire or transfer to this position. Organizational skills needed to prioritize workload. Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner. MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.  PREFERRED EXPERIENCE, TRAINING AND SKILLS Minimum one (1) year of emergency care experience  PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about the unit and medical center. Overall vision is necessary; including reading, depth perception, close-up work and must have a peripheral field of vision. Hearing and speech on the phone as well as in person are necessary. Must be able to communicate verbally in person, on the phone and in writing. Frequently required to sit/stand/walk for long periods of time. Some exposure to blood borne pathogens and other potentially infectious material. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Other Comments:

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Unit Secretary - Medical/Oncology (Midland)MyMichigan Health

Unit Secretary - Neuro Trauma (Midland)MyMichigan Health

Unit AssistantMyMichigan Health

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