ul>Receive calls, identify and obtain information necessary to determine transportation needs; Provide appropriate information on transportation options and set up rides as appropriate; Process ride requests and information from clients, and/or client representatives via telephone, email or fax; Determine appropriate ride type, pertinent information needed; correct billing for the ride; and other necessary information for each call received to be properly processed; Enter all required information into the CET computer system for the local Dial-A-Ride clients, reviewing client eligibility and confirming client information and setting up rides for clients; Assists in quality assurance monitoring and correction; Review future rides for error reduction; Receives comments, complaints, and other information related to the services provided by and coordinated through CET; As appropriate, record information in Customer Comment Forms (CCF's). Potential troubleshooting issues include, but are not limited to, missed pickups, late pickups, lost drivers, missing clients, client complaints, provider complaints, and other situations that could affect the delivery of safe and reliable transportation to CET clients; Help train new staff members on the process and procedures for responding to ride requests, scheduling rides, using current CET software, and all other duties related to the position; Work with clients to help them know how to utilize CET to access appropriate transportation based on their need and eligibility, and to understand their rights and responsibilities within the various programs; Provide information to community partners (medical facilities, assisted living facilities, human service workers, etc) to help them understand the mission and role of CET in coordinating transportation for Medicaid clients and local bus riders; Perform other duties as assigned.