EXAMPLES OF WORK PERFORMED:Receive direct transfer of calls from individuals seeking behavioral health assistance via 911 or telehealth; Provide de-escalation services to individuals calling 911 in distress while police are en route; Intercept calls eligible for behavioral health screening that are pending police response with goal of cancelling police response; Respond in the field for crisis assessments as part of the Crisis Behavioral Specialist duties; Determine need for behavioral health service intervention through assessment of demographic, social, and clinical information; Determine the level of risk of harm to self or others; Determine urgency of response based on caller presenting risk factors including, but not limited to, identification of acute psychosis, possible suicidal behavior or thoughts, thoughts to harm others; Initiate referral to appropriate response based on identification of urgency, including emergency response where extreme and high urgency is identified; Give caller clear and concise information about the services available and options for further assessment or treatment including to call back should the situation escalate; Ensure that the consumer has a clear understanding of the triage process and subsequent follow up actions; Provide follow-up telephone contact for identified persons; Use technology such as Waco Police Department Computer Aided Dispatch (CAD), HOTBHN electronic health record, and Doxy.me for Telehealth; KNOWLEDGE, SKILLS, AND ABILITIES:Knowledge of mental illness and emotional components of physical illness; psychiatric diagnosis, psychosocial assessments, and crisis intervention. Education and ExperienceExperience in providing behavioral health services for persons with severe and persistent mental illnesses, a working knowledge of psychiatric diagnosis, psychosocial assessments, and crisis intervention.