Bloomington, Indiana30+ days ago
Design and lead the global users support team, strategy and execution – users support, new software request, troubleshooting, Receive/execute Support requests, manage approvals, manage new & existing user experience when joining Cook & interacting with IT, manage user requests, new user setup, fulfill user service requests for tools, support end users, triage tickets. Key responsibilities include leading teams, overseeing ITIL-based frameworks like incident, problem, and change management, establishing performance metrics, managing service delivery, and driving continuous improvement initiatives.