em> Denotes Essential Job Function MINIMUM QUALIFICATIONS: • Five or more years of experience working in a service order department including three or more years in a supervisory capacity; • Advanced knowledge of contract management and government record keeping systems and procedures; • Supervisory skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately;• Ability to effectively supervise and develop assigned team to meet production/service goals while adhering to safety policies and rules;• Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers and/or employees;• Demonstrated leadership, organizational, reasoning, problem solving and analytical skills;• Exceptional customer service skills;• Human relation skills to build effective relationships with team, customers and public;• Advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software;• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;• Ability to establish priorities and solve a wide range of business, operational and strategic management problems; • Flexibility to respond to changing work priorities and handle numerous projects at the same time. CERTIFICATES OR LICENSES REQUIRED: The following licenses or certificates may be required depending on local, state and/or contract requirements: Fed Security Clearance PHYSICAL REQUIREMENTS: Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance: Maneuvering to and around equipment • Bending, stooping, and reaching• Utilizing keyboard• Monitoring computer systems• May include viewing computer/CCTV monitor(s) and detailed work requiring close vision• Moving or lifting boxes up to 25 pounds • Answering/making phone calls • Communicating with others WORK ENVIRONMENT: Work is primarily performed at a customer's location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment.