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The Certified Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change.

HOUR

Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: Start Date: Monday, October 20th, 2025 Shift: Monday - Friday: Must be open to any shift between the hours of 10:30am – 9:00pm CST. It is required to work every fourth Saturday from 8:00am-4:30pm CST Training: Training will be a duration of 6 weeks from 8am – 4:30pm CST _*Due to the structured training schedule, new hires are unable to miss any days of training._ Compensation: Hourly Rate: $21.50 or $25 including certification through NBC-HWC or CHES only The Certified Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Certified Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Certified Health Coach is supervised by a Manager Coaching Operations. Essential Job Functions: + Participating in the following types of telephonic calls: + Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program + Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life + Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call + Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses and external vendors. + Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers. + Adhere to a schedule and caseload to support success and connectivity of member interaction. + Caseloads may be a 1:1 model or team based. This is determined by the business/client need. + Participate in daily and monthly meetings for updates and to present findings and insight + Note and track the members' progress and efficacy of program Specific Skills/ Attributes: + Effective interpersonal and communication skills required + Understand directions and communicate/respond to inquiries + Enthusiastically inspires members to change behaviors and to see possibilities + Ability to coach effectively using motivational interviewing + Ability to learn and effectively utilize documentation software to record interactions with members and to communicate directly with them via chat + Attention to detail when documenting interactions with participants + Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays Qualifications: + Completed training from a NBHWC certified training program required + Active board certification in Wellness Coaching from NBHWC a plus + Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.) + Experience with using chat to deliver coaching sessions a plus + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency in computer data entry and Microsoft Office + Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time + Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired + Ability to work independently and prioritize a moderate workload with minimal supervision + Adaptability to schedule changes on an as-need basis + Ability to multitask with members and operationally with managers and support staff + Hard-wired internet connection is necessary as WIFI is not permitted Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Sharecare

Certified Health Coach - Remote

Sharecare, Inc.

Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions.

Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: Start Date: Monday, October 20th, 2025 Shift: Monday - Friday: Must be open to any shift between the hours of 10:30am – 9:00pm CST. It is required to work every fourth Saturday from 8:00am-4:30pm CST Training: Training will be a duration of 6 weeks from 8am – 4:30pm CST _*Due to the structured training schedule, new hires are unable to miss any days of training._ Compensation: Hourly Rate: $21.50 or $25 including certification through NBC-HWC or CHES only The Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager. Essential Job Functions: Participating in the following types of telephonic calls: + Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program + Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life + Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call + Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors. + Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers. + Adhere to a schedule and caseload to support success and connectivity of member interaction. + Caseloads may be a 1:1 model or team based. This is determined by the business/client need. + Participate in daily and monthly meetings for updates and to present findings and insight + Note and track the members' progress and efficacy of program Specific Skills/ Attributes: + Effective interpersonal and communication skills required + Understand directions and communicate/respond to inquiries + Enthusiastically inspires members to change behaviors and to see possibilities + Ability to learn to coach effectively using motivational interviewing + Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays Qualifications: + Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.) In specific cases, NBHWC certification might substitute for the “health -related” part of the completed 4-year degree + 1 -2 years of related experience required; experience in a customer service role preferred + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency in computer data entry and Microsoft Office + Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time + Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired + Ability to work independently and prioritize a moderate workload with minimal supervision + Adaptability to schedule changes on an as-need basis + Ability to multitask with members and operationally with managers and support staff + Hard-wired internet connection is necessary as WIFI is not permitted Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Health Coach - Remote

To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients.

YEAR

Become a part of our caring community and help us put health first The Operational Performance Coach plays a critical role in driving prescription conversion and member education for Humana’s CenterWell Pharmacy. This role is accountable for leading sales strategy within RxEducation, ensuring team alignment on goals, monitoring performance, and partnering across internal and vendor operations. The Operational Performance Coach will ensure consistent coaching, compliance, and measurement of sales activities while supporting Humana’s mission to improve member experience, health outcomes, and long-term engagement. Key Responsibilities + Lead sales performance strategy for RxEducation across internal and vendor sites, ensuring alignment with Humana’s mission, compliance standards, and conversion goals. + Partner with Associate Directors, Supervisors, Enterprise and Operational Leaders to monitor, measure, and improve prescription conversion performance. + Own weekly, monthly, and quarterly performance reporting on sales activities, trends, and opportunities for optimization. + Establish and manage a cadence of coaching and performance improvement plans for sales-focused teams. + Collaborate with QA, Compliance, and Training Managers to ensure sales processes are ethical, compliant, and effective. + Audit and develop scripts, objection handling techniques, and engagement strategies that support education-first member interactions. + Monitor key sales metrics (conversion rates, adherence, call quality, etc.) and translate insights into action plans. + Drive collaboration across vendors by participating in WBRs, MBRs, and QBRs with enterprise stakeholders. + Contribute to forecasting, workforce planning, and budgeting related to sales performance and conversion targets. + Champion Humana’s core values of caring, curiosity, and commitment through leadership and team engagement. Use your skills to make an impact Required Qualifications + 5 or more years of experience in call center sales leadership or pharmacy operations management. + Proven ability to lead and motivate sales teams to achieve or exceed conversion targets. + Strong knowledge of healthcare compliance, pharmacy operations, and member engagement practices. + Demonstrated success in performance reporting, coaching, and accountability frameworks. + Knowledge of call center systems, reporting tools, and Microsoft Office Suite. + Strong attention to detail, organizational and analytical skills with the ability to manage multiple priorities and/or projects. + Excellent communication and presentation skills with the ability to work with and influence business stakeholders, vendors and onsite/remote teams at all levels in the organization. Preferred Qualifications + Bachelor’s degree in Business, Healthcare Administration, or related field. + Previous experience in a Pharmacy Benefit Manager (PBM) or healthcare payer environment. + Lean Six Sigma or similar process improvement certification. + Experience working in multi-site operations with vendor management oversight. + Ability to apply knowledge of new technology and business management concepts to improve operations. + Project Management experience and/or PMP certification Project Management Institute. Additional Information Work Style : Hybrid (Remote/Onsite): Humana’s Orlando, FL RxEducation facility and aligned vendor sites. Travel : 25% (Domestic and International) Work at Home/Remote Requirements To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. + Satellite, cellular and microwave connection can be used only if approved by leadership. + Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. + Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job. + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. HireVue Statement : As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $65,000 - $88,600 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources

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Certified Health Coach - RemoteSharecare

Health Coach - RemoteSharecare

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