Key Responsibilities Perform venipuncture and specimen collection for patients of all ages, including infants, pediatric, adolescent, adult, and geriatric populations across inpatient, outpatient, and emergency department settings Execute comprehensive laboratory support functions, including clerical procedures, test order processing, specimen preparation and labeling, and coordination with reference laboratories while maintaining accuracy and timeliness Provide front-line customer service through patient interaction, telephone communication, appointment coordination, and professional patient care that demonstrates age-appropriate sensitivity and communication techniques Maintain laboratory operations through equipment monitoring, inventory management, bio-hazardous waste disposal, glassware management, and adherence to all safety and infection control protocols Required Qualifications High School diploma or equivalent required Minimum three months of phlebotomy experience required, preferably in a hospital setting; phlebotomy certification or registration with the appropriate agency preferred Strong background in medical terminology with demonstrated computer proficiency and mathematical skills Excellent communication and customer relations abilities with proven capacity to handle multiple priorities and work effectively with patients under stress Physical capability to lift patients, demonstrate manual dexterity for equipment handling, and maintain near visual acuity for accurate instrument readings About NVRH Northeastern Vermont Regional Hospital is in St. The organization offers primary and preventive care, as well as surgical and specialty services, inpatient and outpatient care, and 24-hour, physician-staffed emergency services.