General Manager HyattGeneral ManagerTucson, AZFull timeKey Responsibilities: • Lead all hotel departments including Rooms, Food & Beverage, Engineering, Sales & Marketing, Revenue Management, Finance, Human Resources, Security, and Events. • Light Work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Regional Business Manager - Coffee Sales (Phoenix) Nestle SARegional Business Manager - Coffee Sales (Phoenix)Phoenix, AZThe Regional Business Manager - Coffee Sales is responsible for driving operator sales of the Nestlé Professional Solutions beverage portfolio, with a primary focus on our iconic Starbucks branded products, alongside Seattle's Best, Teavana, Vitality, Nescafé, and Coffee-mate. The ideal candidate will be an experienced hunter-farmer, equally skilled at securing new business and growing existing relationships, with a track record of success in pipeline management, contract negotiation, and executive-level customer engagement.
Retail Assistant General Manager Trevor's LiquorRetail Assistant General ManagerScottsdale, AZThis includes building upon company programs and team member development plans to achieve sales, service, and operational performance goals, as well as monitoring the store and ensuring all customers are satisfied with services and products. At Trevor's our goal is to provide the best customer service, which we accomplish by having the most educated and knowledgeable staff we can assemble.
Maintenance Manager CRH PlcMaintenance ManagerPhoenix, AZAward-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge.
General Manager - Cotton On Scottsdale Mega Cotton On Group Services Pty LtdGeneral Manager - Cotton On Scottsdale MegaScottsdale, AZ$65,000–$80,000 / yearAs the General Manager you are ultimately responsible for leading all aspects of your store which includes driving a positive, inclusive culture by leading, managing, and developing store team members to achieve sales and K.P.I targets; as well as ensure long term business growth in accordance with the company vision, core values and established policies and procedures. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women''s, men's, kids, body, accessories and stationery.
SEO Account Manager InhabitIQ IncSEO Account ManagerChandler, AZThe Digital Marketing Associate supports the planning, execution, and organization of digital marketing activities to help deliver effective, client focused campaigns. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance.
Account Manager Bimbo Bakeries USA, IncAccount ManagerPhoenix, ArizonaAct as a liaison between market area sales management and account management in communicating new programs, developing and implementing product schematics etc. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
Property Sales Manager, Onboarding - Hybrid AZ Best Western InternationalProperty Sales Manager, Onboarding - Hybrid AZPhoenix, ArizonaRemoteHeadquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. The primary goal of this role is to ensure a successful and timely sales ramp-up for each new activation property by providing direct sales engagement, strategic consulting, and coordinated pre- and post-activation support.
NewThe North Face: Store Manager - La Encantada The North FaceThe North Face: Store Manager - La EncantadaTucson, ArizonaAs the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates a high-performing, inclusive team culture. Utilize independent judgment and discretion to lead all aspects of people management, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations. .
Integrated Planning CoE Manager - Global Deckers Outdoor CorpIntegrated Planning CoE Manager - GlobalAZ$96,600–$130,400 / yearContribute to strategic planning initiatives and business improvement projects, promoting practical innovation and continuous improvement while ensuring solutions are scalable and aligned to business outcomes. You'll partner with teams across the globe to build repeatable playbooks, enable planning technology enhancements, and support the adoption of best practices that elevate our planning effectiveness.
Forward Deployed Product Manager, Agents Siena Labs IncForward Deployed Product Manager, AgentsPhoenix, AZAs a Forward Deployed Product Manager, Agents, youre embedded directly with strategic accounts, owning their deployment outcomes end-to-end while feeding the insights back into the platform. Youre the person on the ground who deploys agents, drives automation rates, and turns what you learn into product improvements that scale across every customer.
Marketing Manager 52TENMarketing ManagerScottsdale, AZRemoteFull timeFamiliarity with core marketing tools and platforms (Meta Business Suite, Google Business, Yelp, etc.); ability to direct creative work using tools like Adobe Creative Suite or Canva. The ideal candidate brings a balance of strategy, execution, and leadership—someone who can think big, operate independently, and ensure consistent, high-quality output across all marketing channels.
Growth Marketing Manager Truckstop (US)Growth Marketing ManagerPhoenix, AZ$120,000–$125,000 / yearCollaborate cross-functionally with the Content Marketing Manager, Demand Generation Senior Manager, Social Media Manager, Creative, and Marketing Operations teams to deliver marketing campaigns that are creative, compelling, and results-driven. The Growth Marketing Manager is primarily responsible for delivering the leads required to ensure the Truckstop achieves its revenue targets by managing a multi-million-dollar budget and leading the work of internal and agency teams.
Store Manager - Chicos Chico's FAS IncStore Manager - ChicosScottsdale, AZThis role directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation. Proactively fills positions with qualified talent; creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development.
Manager, Systems Architecture Helen of Troy LtdManager, Systems ArchitectureAZ$130,000–$175,000 / yearWe boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity. What you will be doing: As Manager, Systems Architecture, you will serve as a key technical leader across our global Direct-to-Consumer (DTC) ecosystem, partnering closely with the Director, Systems Architecture to shape and execute our technology strategy.
Assistant Store Manager CosmoProf 08822 CosmoProfAssistant Store Manager CosmoProf 08822Scottsdale, AZThe work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
NewDenny's - GENERAL MANAGER Feast EnterprisesDenny's - GENERAL MANAGERTucson, AZEssential Functions Must be able to lift a tray weighing up to 25 lbsMust be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezersMust be able to bend, stoop, reach, lift, and graspMust be able to hear well in a loud environment to respond to employee and guest needsMust meet any state, county, or municipal regulation pertaining to health risk concerns about food handlingMust be able to operate point-of-sale system and differentiate between monetary denominationsMust be able to work with all Denny's menu productsMust be able to work with potentially hazardous chemicalsMust have sufficient mobility to move and operate in confined work areaMust be able to work inside and outside the restaurantMust be able to observe staff and all aspects of restaurant operationsMust be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the businessMust be able to tolerate extreme temperature changes in kitchen and freezer areas Position Qualifications Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferredAssociate's or Bachelor's degree preferred or equivalent combination of education and experienceFood Safety Manager certification requiredStrong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organizationAbility to communicate effectively, both orally and in writing, in the English languagePossesses basic math skills (add, subtract, multiply, divide)Places a value on diversity and shows respect for othersProven ability to problem solve and handle high stress situationsInterprets financial statements and understands contributing factors***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.*** Job Responsibilities These are areas of performance in which the General Manager must be successful to meet their accountabilities: Guests: Makes sure that all Restaurant Managers and employees put "Guests First" to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
Restaurant General Manager Dog Haus BiergartenRestaurant General ManagerTempe, AZ$60,000–$70,000Dog Haus has garnered critical acclaim for its signature all beef dogs and hand-crafted sausages with no added nitrates, 100% Black Angus beef burgers, and a fried chicken sandwich – all of which are made with hormone- and antibiotic-free meat and served on grilled King’s Hawaiian rolls. We serve gourmet hot dogs, elevated sausages, burgers, chicken, and plant-based options alongside our renowned Bad-Ass Breakfast Burrito concept — all backed by a full bar featuring Haus cocktails and craft beer in a Biergarten environment.
New08621 Assistant Store Manager CosmoProf08621 Assistant Store ManagerChandler, AZThe work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
01668 Assistant Store Manager Sally Beauty Holdings01668 Assistant Store ManagerPeoria, AZThe work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. 30% Brand: Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
NewEngineering Manager WWS AcquisitionsEngineering ManagerPhoenix, Arizona$113,000–$140,000 / yearMITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country. MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments.
NewAccount Manager CoolSysAccount ManagerPhoenix, Arizona$65,000–$75,000 / yearFull timeEnsures customer satisfaction by proactively monitoring both the day to day execution of customer requests, as well as achievement of any customer identified Key Performance Indicators (KPI’s) and Service Level requirements. Acts as a bridge between Customer & Operations teams on assigned accounts to ensure alignment between operational/structural processes & customer needs.
District Manager - Field Access (Allergy / ENT)-West District Regeneron Pharmaceuticals IncDistrict Manager - Field Access (Allergy / ENT)-West DistrictAZ$188,100–$233,500 / yearThe DM will lead, coach, and manage a Field Reimbursement Manager team responsible for calling on office personnel, ensuring optimal access, effective pull-through, and educating on reimbursement services and program support in collaboration with the HUB services organization as it relates to the Regeneron product portfolio. Discover your role: Work with the Sales and Access leadership teams within REGN and alliance counterparts to lead Regional and local strategy for payer and provider access.
NewBrand Occasion Specialist P.F. Chang'sBrand Occasion SpecialistScottsdale, ArizonaChang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders. Work closely with the Brand Manager to develop national marketing programs for occasion-based initiatives that are compelling, relevant, and on-brand, while identifying high-impact opportunities to drive overall brand performance.
Acute Dialysis RN - St Joseph Acutes U.S. Renal CareAcute Dialysis RN - St Joseph AcutesMesa, AZAcute nurses may report directly to an Acute Manager, Administrator or the first line of regional operational management which may be an Area Director, Regional Director, or Vice President of Operations, depending on the region/demographics. Prepare and maintain dialysis machines and systems per policy: maintain dialysis records, prepare dialysis water treatment system for use according to established procedure and understand technical operations to troubleshoot problems independently.
NewHospital Manager Livewell Animal Hospital of SurpriseHospital ManagerSurprise, AZ$65,000–$75,000Driving Growth & Community Engagement: You will develop and execute local marketing strategies, building relationships with community organizations and local businesses to champion Livewell’s brand presence and drive visit trends. Access to extensive leadership development programs and a peer network of experienced Hospital Managers and Operations Directors specializing in de novo growth.
Senior Brand Manager Bad BirdieSenior Brand ManagerScottsdale, ArizonaReceive and activate agency-produced creative assets across channels, ensuring that what the agency delivers lands correctly in every context it lives in. Bad Birdie's brand shows up everywhere: digital channels, social feeds, retail floors, partner activations, and every piece of content our athletes and ambassadors put into the world.
Manager Talent Acquisition Pinnacle Fertility Inc.Manager Talent AcquisitionScottsdale, AZPart timeGuided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. The Talent Acquisition Supervisor plays a vital role in leading, mentoring, and developing Pinnacle Fertility’s recruitment team to deliver high-quality talent acquisition services across the organization.
NewVeterinary Hospital Manager Livewell Animal Hospital of SurpriseVeterinary Hospital ManagerSurprise, AZ$65,000–$75,000Driving Growth & Community Engagement: You will develop and execute local marketing strategies, building relationships with community organizations and local businesses to champion Livewell’s brand presence and drive visit trends. Access to extensive leadership development programs and a peer network of experienced Hospital Managers and Operations Directors specializing in de novo growth.
Restaurant Manager Culver'sRestaurant ManagerPrescott, AZ$20–$26Financial Vision: Building a thriving network of businesses that fuel growth and create opportunities for everyone involved—helping team members, leaders, and partners achieve their personal, professional, and financial goals. In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
NewLease Sprint Manager First Investors Financial Services GroupLease Sprint ManagerPhoenix, AZStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. This position has the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, and has the authority to take the following actions: hire an employee, fire an employee, promote, or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee.
Manager, Risk Management, Catalog Integrity, Sales Abuse Prevention - Catalog Integrity Amazon.com IncManager, Risk Management, Catalog Integrity, Sales Abuse Prevention - Catalog IntegrityTempe, AZYou will define the risk strategy for your team, set measurable objectives, drive accountability, and develop your people while partnering cross-functionally with Engineering, Science, Product, Legal, and Brand Registry teams to deliver results that protect customers and sellers at scale. This is a role for a leader who combines strong people management instincts with intellectual curiosity about complex risk systems-including ML-based detection models, AI-driven tooling, and large-scale data analysis.
Revenue Accounting Manager Cable One IncRevenue Accounting ManagerPhoenix, AZCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans - start when you start! Strong leadership skills, consensus building capability, influencing skills and credibility with other functional areas; demonstrated ability to lead change in a complex organization.
Manager, Pricing Analytics Cable One IncManager, Pricing AnalyticsAZCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans - start when you start! Helps the business achieve sales, revenue and other objectives by identifying and executing pricing strategies and actions aligned with overall business strategy and informed by operational capabilities.
Assistant Store Manager I Tapestry IncAssistant Store Manager IGlendale, AZCourage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Bourbon & Bones Regional Operational Restaurant Manager Square One Concepts IncBourbon & Bones Regional Operational Restaurant ManagerScottsdale, AZBeyond day-to-day operations, this role will play a critical part in shaping the future of Bourbon & Bones by supporting new initiatives, developing future leaders, identifying opportunities for growth, and ensuring the continued evolution of the brand. If you are an experienced multiunit hospitality leader with a passion for operational excellence, financial performance, team development, and delivering unforgettable guest experiences, we invite you to join the team at Bourbon & Bones and help shape the future of Square One Concepts.
Manager, Social Media Arizona Cardinals Football ClubManager, Social MediaTempe, AZPart timeThis individual will help lead the execution of our social media strategy, support the development and growth of our influencer and creator marketing efforts, and contribute to the creation of compelling, brand-aligned content that drives engagement, builds fan connection, and supports broader business goals. The ideal candidate brings strong leadership skills, creative thinking, and a deep understanding of digital trends to ensure our presence on social media authentically reflects the passion of the Red Sea and the values of our organization.
General Manager PGA Tour Superstore IncGeneral ManagerGlendale, AZ$72,000–$87,100 / yearThis leader is also responsible for maintaining a strategic view of store talent needs, driving execution of sales and service strategies, championing customer service, and acting as the PGA TOUR Superstore brand ambassador for the community. The GM works closely with cross-functional partners in Human Resources, Asset Protection, and Operations at the District, Region, and Store Support Center levels to execute the PGA TOUR Superstore business strategy within his/her/they store.
National Options Manager Toll Brothers IncNational Options ManagerScottsdale, AZThis role applies national guidance to facilitate consistent, enterprise-wide option usage, maximizing the potential for enterprise-wide data to make informed decisions on product and option offering. We're the country's premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.
District Sales Mgr - Specialty (West) Oshkosh CorpDistrict Sales Mgr - Specialty (West)AZ$103,300–$177,700 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
Reconstruction Project Manager Paul Davis Restoration of Greater PhoenixReconstruction Project ManagerTuscon, AZFull timeAs a Restoration Project Manager, you'll lead reconstruction projects following fire, water, storm, and other property damage events, guiding customers through the recovery process while delivering exceptional results. As a Restoration Project Manager, you will oversee residential and commercial reconstruction projects from start to finish, ensuring projects are completed safely, efficiently, on budget, and to customer expectations.
Store Manager Scrubs & Beyond, LLCStore ManagerGlendale, AZFoster continuous learning and development for all team members by providing regular feedback, coaching, mentoring, and leading performance management efforts in an equitable and consistent manner. Scrubs & Beyond is the largest retailer of medical apparel in the U.S., founded in 2000 with a simple but powerful idea: the retail experience for healthcare professionals should be as exceptional as the people it serves.
Store Manager Performance Apparel Holdings dba KindthreadStore ManagerGlendale, AZFull timeFoster continuous learning and development for all team members by providing regular feedback, coaching, mentoring, and leading performance management efforts in an equitable and consistent manner. About Us Scrubs & Beyond is the largest retailer of medical apparel in the U.S., founded in 2000 with a simple but powerful idea: the retail experience for healthcare professionals should be as exceptional as the people it serves.
NewDigital Donor Engagement Manager Arizona State UniversityDigital Donor Engagement ManagerArizonaThe Digital Donor Engagement Manager will leverage AI tools, predictive modeling, and data-driven decision-making to optimize donor acquisition, retention, and lifetime value — ensuring Arizona PBS remains at the forefront of modern philanthropic strategy. A community service of Arizona State University and an affiliate of ASU Media Enterprise, Arizona PBS is one of the nation’s leading public media organizations, reaching viewers across five broadcast channels and an array of digital platforms.
Senior Category Manager - Deli Sprouts Farmers Market IncSenior Category Manager - DeliPhoenix, AZWith a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. The ideal candidate is highly motivated, thrives on driving innovation, has desires to grow into greater leadership roles, and excels at building creative go-to-market strategies that differentiate our Deli offering and customer experience.
Business Development Manager - State Farm Agent Team Member Dondrell Swanson - State Farm AgentBusiness Development Manager - State Farm Agent Team MemberPhoenix, AZFull timeWhether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. You’re motivated by goals and growth , and you know how to turn needs-based conversations into confident buying decisions that truly help customers.
Sales Manager - Hilton Tucson El Conquistador HiltonSales Manager - Hilton Tucson El ConquistadorOro Valley, AZFull timeExternal: Guests to deliver personalized service; Travel Agencies and CVB partners to promote hotel services; Competitors to monitor market conditions and identify opportunities. Negotiate guestroom rates, meeting space rentals, catering, and hotel services within established guidelines; prepare and issue contracts to confirm client requirements.
Manager of Purveyor Relationship Boar's Head Provisions Co IncManager of Purveyor RelationshipPhoenix, AZThe characteristics of successful PRM go much deeper than possessing specific skills - they have the drive and passion for learning about our products, enthusiastically sharing this information with their assigned Local Purveyors and customers, following through and thinking ahead, and continuously implementing strategies and solutions that drive measurable and tangible results. Purveyor Relationship Managers (PRM) are responsible for guiding, influencing, supporting and growing their assigned Boar's Head Local Purveyors to successfully maximize sales, and ensure best in-class executions in the marketplace.
Community Business Development Manager Jimmy John's Franchisor SPV, LLCCommunity Business Development ManagerKingman, AZ$16–$19 / hourThe Community & Business Development Manager is responsible for driving outside sales growth, increasing catering revenue, developing community partnerships, organizing fundraising programs, and executing grassroots marketing initiatives across multiple Jimmy John's locations. The primary objective is to build long-term relationships that generate recurring catering business, strengthen community engagement, increase brand visibility, and drive overall store sales growth.
Manager, Client Services Southwest StackAdapt IncManager, Client Services SouthwestAZRemoteWe're looking for a proven people leader with a strong background in AdTech, MarTech, or Programmatic advertising; someone who understands the evolving digital ecosystem and how to deliver meaningful client outcomes. Partner with cross-functional leaders to represent the Client Services perspective, sharing insights and driving solutions that improve both client and internal outcomes.