Its charter is to identify high-value opportunities where AI can materially improve service delivery efficiency, analyst productivity, consistency, quality, scalability, and customer outcomes, then drive those opportunities from problem discovery through prototype validation, operational adoption, and transition into durable capabilities or differentiated offerings. The Services organization is creating a Principal Product Manager, Applied AI & Agentic Solutions role to lead the identification, incubation, and scaling of AI-enabled capabilities across how Proofpoint delivers services and how Services teams operate internally.