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Drive functional design decisions for SIR, including alert-to-incident logic, playbooks and flows, Threat Intelligence Security Center (TISC) enrichment, assignment, post-incident reviews, dashboards, and access models, and document via user stories and design documentation. Own the process design & development workstream: current-state assessment, future-state design, response runbooks, severity and escalation models, major incident procedures, RACI, SLAs, and KPIs (e.g., MTTD, MTTR, escalation rate, automation coverage).

YEAR

Deloitte

Cyber Servicenow Secops/Sir - Senior Business Process Consultant

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Stand up delivery governance and operating rhythms; drive backlog, sprint, and release planning across SIR, Major Security Incident Management, Data Loss Prevention, Threat Intelligence Security Center (TISC), and related SecOps workstreams in partnership with architects and product owners. Guide executive and program stakeholders through the transition from current-state processes and tools to ServiceNow-aligned architecture, including migration approach, out-of-the-box versus customization decisions, sequencing, and change impact, in partnership with architects.

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