Enterprise Metrics Analyst F-35 - 1.1.09 CredenceEnterprise Metrics Analyst F-35 - 1.1.09WPAFB, OHData systems include but are not limited to: Air Force Portal, AFTOC, Item Manager Wholesale Requisition Process (D035A), Master Item Identification Data Base System (D043), DoD E-mall, Defense Repair Information Logistics System (DRILS), Global Combat Support Systems (GCSS), Federal Logistics Information System, Joint Deficiency Reporting System (JDRS), Logistics Installations and Mission Support Enterprises View (LIMSEV), REMIS, SMART, Weapon System Management Information System-Readiness Assessment Module (WSMIS-RAM), and other DoD/Service/CPP systems as required. These shall include statistical process control techniques, trending, cyclical and erratic pattern identification, root cause analysis tools such as Five Whys, Failure Modes and Effects Analysis (FMEA), Pareto analysis techniques, Fault Tree analysis, Ishikawa diagrams, shift detection techniques and other similar tools.
Supply Chain Analyst F-35 1.1.12 CredenceSupply Chain Analyst F-35 1.1.12WPAFB, OHData systems include but are not limited to: Air Force Portal, AFTOC, Item Manager Wholesale Requisition Process (D035A), Master Item Identification Data Base System (D043), DoD E-mall, Defense Repair Information Logistics System (DRILS), Global Combat Support Systems (GCSS), Federal Logistics Information System, Joint Deficiency Reporting System (JDRS), Logistics Installations and Mission Support Enterprises View (LIMSEV), REMIS, SMART, Weapon System Management Information System-Readiness Assessment Module (WSMIS-RAM), and other DoD/Service/CPP systems as required. These shall include statistical process control techniques, trending, cyclical and erratic pattern identification, root cause analysis tools such as Five Whys, Failure Modes and Effects Analysis (FMEA), Pareto analysis techniques, Fault Tree analysis, Ishikawa diagrams, shift detection techniques and other similar tools.
Program Analyst F-35 - 1.1.13 CredenceProgram Analyst F-35 - 1.1.13WPAFB, OHProvide direct support to quickly and accurately turn data into usable and actionable output and efficiently and effectively communicate that information for AFLCMC senior leaders, to include any researching, creating, assigning, tracking, and communicating with various higher headquarters or directorate-level offices. Perform duties of an Action Officer, including: prepare briefings; develop, coordinate, and complete the required analysis on TMT suspense responses, and formulate recommended courses of action for guidance and decisions by leadership using the TMT system and SharePoint task tracker.
NewFMS Program Management Analyst Support, Senior, F-16 (Secret) -184 CredenceFMS Program Management Analyst Support, Senior, F-16 (Secret) -184WPAFB, OHThis activity shall include identifying requirements for travel and availability of meeting rooms; processing Government personnel travel orders in DTS; initiating foreign travel country clearances through Aircraft and Personnel Automated Clearance Systems (APACS); and coordinating with security, foreign disclosure, U.S. and foreign embassy staff, overseas MAJCOMs and SAF/IA representatives to process overseas travel requirements. Credence has an immediate opening for a FMS Program Management Analyst Support at the senior level who will be primarily responsible for supporting the Air Force Life Cycle Management Center WAM (AFLCMC/WAM) directorate, F-16 division at WPAFB, OH.
AFLCMC/WA Electronic Warfare (EW) & Research Intelligence Analyst (Dayton Ohio) DCS CorporationAFLCMC/WA Electronic Warfare (EW) & Research Intelligence Analyst (Dayton Ohio)Beavercreek, OHAssist in accomplishing data processing including centroiding, tracker, timing issues, data loading issues, software; interfaces to combat system and/or automation systems including required data, quantity of data, data merging and integration. Use updated Security Classification Guide (SCG), or other source documents, to perform classification reviews on all JWICS, SIPR, and NIPR documentation ensuring proper derivative classification on all documents encountered during performance of duties, and.
Senior HRIS Analyst Vaco LLCSenior HRIS AnalystColumbus, OH$115,000–$125,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Business Analyst ARCTICOM LLCBusiness AnalystBeavercreek, OHArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Supervise day-to-day Service Desk operations and user access workflows, ensuring Service Level Agreements (SLAs) and key performance indicators are consistently met.
NewSenior IT Solutions Analyst (EDI) Penske Truck RentalSenior IT Solutions Analyst (EDI)BEACHWOOD, OHWith operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. This role works closely with business stakeholders to translate requirements into technical solutions, ensuring systems are scalable, efficient, and aligned with business needs.
Engineer I - Analyst (Logistics) PenskeEngineer I - Analyst (Logistics)Beachwood, OHFull timeWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. They solve problems presented to them to support customers, development activities or request for proposals by designing, developing, analyzing or implementing comprehensive supply chain solutions.
NewSupply Chain Analyst (Outbound Network Design) Penske Truck RentalSupply Chain Analyst (Outbound Network Design)BEACHWOOD, OHWith operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Requires frequent use of computer systems, including extended periods of screen-based work and the ability to maintain visual focus for data analysis and system interaction.
NewImplementation Analyst BelcanImplementation AnalystMason, OHExperience supporting iOS/iPad devices, including device provisioning, enrollment, configuration, MDM solutions (Intune, JAMF, Workspace ONE, etc.), application deployment, and end-user troubleshooting. The role will work closely with IT partners, business stakeholders, vendors, field technicians, and support teams to ensure the successful deployment of hardware, software, system enhancements, and business process changes.
NewImplementation Analyst Abacus Service CorporationImplementation AnalystMason, OHWe are seeking a talented Implementation Analyst to join our team in Mason, OH, where you'll play a pivotal role in supporting technology implementation initiatives. This is a unique opportunity to work closely with IT partners, business stakeholders, and vendors to ensure successful deployments and minimal operational disruptions.
Financial Analyst Implementation Project Manager EMCOR Group IncFinancial Analyst Implementation Project ManagerBarberton, OHAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers.
NewImplementation Analyst Belcan LLCImplementation AnalystMason, OHExperience supporting iOS/iPad devices, including device provisioning, enrollment, configuration, MDM solutions (Intune, JAMF, Workspace ONE, etc.), application deployment, and end-user troubleshooting. The role will work closely with IT partners, business stakeholders, vendors, field technicians, and support teams to ensure the successful deployment of hardware, software, system enhancements, and business process changes.
Implementation Analyst I DHL GroupImplementation Analyst IWesterville, OH$70,000–$115,000 / yearSupports and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, testing, training, implementation and post implementation support of the predefined IT solution(s) such as Warehouse Management System into a new or existing client site(s). Analyzes customer and business partner requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions.
NewIT Implementation Analyst GlobalchannelmanagementIT Implementation AnalystMason, OhioExperience supporting iOS/iPad devices, including device provisioning, enrollment, configuration, MDM solutions (Intune, JAMF, Workspace ONE, etc.), application deployment, and end-user troubleshooting. Experience supporting and managing iOS/iPad devices, including deployment, configuration, enrollment, and troubleshooting through an MDM platform (Intune, Workspace ONE, Jamf, etc.).
Financial Analyst - Implementation Project Manager S. A. Comunale Co., Inc.Financial Analyst - Implementation Project ManagerBarberton, OhioFull timeMust have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers. The strength rating for this position is classified as sedentary work which entails exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to life, carry, push, pull, or otherwise move objects, including the human body.
Infor Syteline Implementation Business Analyst Pro Mach IncInfor Syteline Implementation Business AnalystCincinnati, OHAnalyze and prioritize enhancement requests by identifying existing solutions and/or alternative solutions that optimally address the business needs and work with technical resources to fulfill enhancement requests. 5+ years of experience with Business Analysis for software systems and applications, and proven experience interpreting customers business needs and translating them into application and operational requirements.
Implementation Specialist AholaImplementation SpecialistBrecksville, OHFull timeThe Implementation Specialist will work closely with the Sales, Training and Operation teams to ensure the high quality of implementations, evaluations, assessments needed to meet require timelines. Ahola, a third-generation family-owned business, brings more than 55 years of expertise in payroll, tax, and HR services, having supported over 10,000 small businesses nationwide.
NewSenior Technical Implementation Specialist Goosehead Insurance AgencySenior Technical Implementation SpecialistWestlake, OhioTechnical Implementation Specialist is on the Implementation “GO” Team, and is primarily responsible for ensuring leads from partners are coming in accurately and with the required information to make them actionable from a marketing and conversion perspective. The Technical Implementation Specialist supports partner implementations from a technical perspective and helps ensure partners are set up for success from day one.
NewRemote Treasury Systems Lead - Kyriba & TMS Implementations ClearsultingRemote Treasury Systems Lead - Kyriba & TMS ImplementationsColumbus, OHRemote$84,000–$111,000 / yearThis role requires a minimum of 3 years in professional services, with expertise in Kyriba or TMS implementation being a plus. Clearsulting LLC is seeking a Senior Analyst in Treasury for driving system implementation and client training.
Technical Implementation Specialist NXTThing RPOTechnical Implementation SpecialistColumbus, OHFull timeThrough our recruitment solutions, Personegy™ hiring platform, and Talentegy™ analytics solutions, we bring together people, technology, and data to challenge traditional hiring models and create smarter talent experiences. We believe hiring is both an art and a science, and we’re building a new approach that combines innovative technology, data-driven insights, and the human expertise needed to transform how companies attract, engage, and hire talent.
Entry-Level Implementation Specialist The Reynolds and Reynolds CompanyEntry-Level Implementation SpecialistDayton, OHYour day-to-day may include coordinating project milestones, configuring software to meet unique customer requirements, and delivering user training-all while ensuring a smooth and positive customer experience. As an Implementation Specialist, you will play a key role in guiding customers through the successful launch and adoption of our software solutions.
Seller Implementation Specialist Gwc Warranty CorporationSeller Implementation SpecialistWesterville, OHOperations Account Activation RepWesterville, OH / Norcross, GA / Columbus, OHOperations - Implementation /Hybridapply for this jobAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
Information Technology Implementation Specialist National Youth Advocate ProgramInformation Technology Implementation SpecialistColumbus, OH$60,000–$70,000 / yearProvide direction to assigned internal staff if applicable, and direction and oversight to other internal staff, external contractors, vendors and other third-party personnel involved in IT projects. Identifies needs and appropriate vendors, obtains quotes, recommends the best and most cost-effective solutions, contracts with vendors, and oversees the work through to completion.
NRO Implementation Specialist Chipotle Mexican Grill IncNRO Implementation SpecialistColumbus, OH$75,000–$106,500 / yearDrive execution of new restaurant openings by partnering cross-functionally to align on key milestones, proactively identify risks, and influence teams to deliver against critical timelines. Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives.
ERP Implementation Consultant- Distribution Acumatica IncERP Implementation Consultant- DistributionWesterville, OH$100,000–$120,000 / yearOur industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.
NewSMB Implementation Specialist ObjectWin Technology IncSMB Implementation SpecialistMason, OHAbility to clearly articulate findings, issues or concerns requiring resolution Value Prop for Consultant: Job Summary: EyeMed is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups.
NewBenefits Implementation Specialist Group Management ServicesBenefits Implementation SpecialistRichfield, OH$45,000–$50,000Manage the end-to-end implementation of employee benefits program for new and existing clients, ensuring timely and accurate completion completion of all activities. We take a people‑first approach, pairing exceptional customer service with innovative, cutting‑edge technology to drive efficiency and deliver real world impact.
Implementation Specialist Group Management ServicesImplementation SpecialistRichfield, OH$45,000–$50,000We take a people‑first approach, pairing exceptional customer service with innovative, cutting‑edge technology to drive efficiency and deliver real world impact. For over 30 years, our co‑employment model has saved clients time, reduced costs, and provided peace of mind for thousands of businesses nationwide.
Quantitative Analytics & Model Analyst Senior - C&IB - Commercial The PNC Financial Services Group IncQuantitative Analytics & Model Analyst Senior - C&IB - CommercialCleveland, OH$55,000–$157,300 / yearIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Solution Analyst I The Kenan Advantage Group IncSolution Analyst INorth Canton, OH4-year College or University degree required or at least 4 years' experience in industry or similar field in lieu of degree. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and deploy solutions.
Compensation Analyst Fifth Third BancorpCompensation AnalystCincinnati, OHThe base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Participates on incentive design teams with business partners from line of business management, HR, Risk and Finance to design, analyze, and/or model incentive plans that support the business strategy.
Security Specialist - Akamai Security Suite Analyst The PNC Financial Services Group IncSecurity Specialist - Akamai Security Suite AnalystStrongsville, OH$91,000–$185,900 / yearThis position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewLabeling Analyst Integrated Resources, IncLabeling AnalystCincinnati, OhioFull timeVerifies that all executed materials as per established company procedures & authorize their accuracyMaintain all documentation according to GMP (Good Manufacturing Practices)Initiate process improvements as appropriateOther responsibilities may be assigned & not all responsibilities listed may be assignedPost Hire Training Plan Requirements: Training Plan Requirements as identified in Corporate Training ProceduresPhysical DemandsOffice deskwork, requiring sitting, walking, using the phone and computerExtended periods of time at computer terminals and viewing computer screensWork EnvironmentOffice environmentSupervisory ResponsibilitiesThis role has no supervisory responsibilitiesTravel RequirementsLittle to no travel may be requiredQualificationsEducation / Degree Required:B.S./B.A. (i.e Label change required as a result of another project driver such as device, manufacturing location change).Expected to run projects using project management tools and methods this includes kick off meetings, project plan development and management, risks and issue logs, mitigations, status updates and metrics.
Business Analyst Ohio Police and Fire Pension FundBusiness AnalystColumbus, OHThe Business Analyst is or supports the project manager for multi-disciplinary project development teams, including end-users, coordinating existing process analysis and application improvements, translating user needs into system requirements, and coordinating and tracking approved projects through design, implementation, testing and acceptance. While performing the duties of this job, the employee is regularly required to talk; hear; reach with hands and arms; use hands; work with a computer, monitor, and peripherals, sit/stand/walk; climb stairs; stoop; and lift and/or move up to 10 pounds.
Risk Analyst Specialist - Risk Intelligence Global Payments IncRisk Analyst Specialist - Risk IntelligenceCincinnati, OHPerform risk assessments across Data Protection, Supplier Management, and Enterprise Risk Management programs; identify potential issues, control gaps, data quality risks, model risks, and process efficiencies, leveraging advanced analytics and AI-assisted testing where applicable. Ensure strategic objectives of the Commercial Risk Management program are met, including execution of risk assessment activities, coordination of risk response, and program testing and validation, augmented by AI-driven analytics and automation where appropriate.
Cybersecurity Policy Analyst AGE SolutionsCybersecurity Policy AnalystColumbus, OHSupport the coordination, planning, and execution of cybersecurity exercises, including tabletop and operational readiness activities, for government programs, systems, and enterprise applications to strengthen incident response and security preparedness capabilities. Compile, analyze, and report on Cyber Security Service Provider (CSSP) artifacts, inspection data, and performance metrics to support cybersecurity assessments, compliance initiatives, and organizational reporting requirements.
Instrument Software Validation Analyst NTT DATAInstrument Software Validation AnalystCincinatti, OH$45–$53 / hourNTT DATA's Client is seeking an experienced Instrument Software Validation Analyst to ensure that laboratory, manufacturing, and embedded software systems operate reliably, compliantly, and in accordance with regulatory requirements (GxP/FDA/EMA). The role focuses on maintaining validated systems through structured validation processes (IQ/OQ/PQ) and serves as a bridge between technical software testing and regulatory compliance.
Specialist, Technology Analyst Nationwide Mutual Insurance CoSpecialist, Technology AnalystColumbus, OH$95,500–$177,500 / yearA Technology Analyst should have broad technology and analysis experience including: facilitation with large stakeholder groups, managing the complete requirements lifecycle, conducting structured analysis using both quantitative and qualitative techniques, analyzing data and application suites, and problem-solving using a collaborative style. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment.
Payroll Tax Analyst Nesco Resource, LLCPayroll Tax AnalystDayton, OH$45–$47 / hourThis role oversees payroll tax compliance, filings, reconciliations, audits, issue resolution, and legislative updates while partnering with cross-functional teams to ensure payroll accuracy and regulatory compliance. The ideal candidate has strong payroll tax expertise, experience with ADP and Workday, and the ability to manage complex payroll tax matters in a fast-paced environment.
Epic Application Analyst Ensemble Health PartnersEpic Application AnalystOHRemote$92,400–$159,450 / yearPerformance Monitoring/Improvement/Innovation: Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.
Servicenow Configuration Management Database Analyst III Western & Southern Financial Group IncServicenow Configuration Management Database Analyst IIICINCINNATI, OHRequires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Overview The ServiceNow CMDB Analyst III will be part of the Service Management Office (SMO) ServiceNow ITSM team providing technical leadership to mature Configuration Management Data Base (CMDB) on the ServiceNow platform.
NextGen System Analyst Integrated Services for Behavioral HealthNextGen System AnalystGallipolis, OH$54,000–$69,000 / yearThe Analyst helps maintain EHR workflows, supports troubleshooting needs, and collaborates with the vendor and internal teams to ensure the EHR operates efficiently and reliably. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.
EHR System Analyst Integrated Services for Behavioral HealthEHR System AnalystMarietta, OH$54,000–$69,000 / yearThe Analyst helps maintain EHR workflows, supports troubleshooting needs, and collaborates with the vendor and internal teams to ensure the EHR operates efficiently and reliably. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.
School Based Board Certified Behavior Analyst Bellefaire JCBSchool Based Board Certified Behavior AnalystShaker Heights, OHWhen you come to work at Monarch Center for Autism, you become an integral part of our dedicated and hardworking team of professionals that include Intervention Specialists, Associate Teachers, Speech Language Pathologists, Occupational Therapists, Behavior Specialists, Art Therapists, Music Therapist, Recreational Therapist, and Horticulture Therapist. Skills/Competencies: Pass Safety Care Core Curriculum by passing the written exam, attending the full duration of training, participating and passing the required role plays, and demonstrating the full competencies up to and including the Two-Person Stability Hold required.
Board Certified Behavioral Analyst (BCBA) Cincinnati April ABABoard Certified Behavioral Analyst (BCBA) CincinnatiCincinnati, OHFull timeWe are looking for a well-rounded BCBA who exhibits progressive views in providing behavior analytic services, can work collaboratively with other clinicians and non-clinicians, and shares in our primary value of protecting ABA services for our field and the betterment of our clients. We are a clinician-operated, clinician-owned, female, and veteran-run organization whose mission is to support clinical systems so clinicians can focus on what's important: providing strong clinical care to individuals with autism.
Lead Data Analyst Central Ohio Transit AuthorityLead Data AnalystColumbus, OH$75,940.80–$89,356.60 / yearFull timeLeads analyses from requirements gathering or problem statement through deployment or presentation, fully understanding business processes and objectives, underlying data, and relevant factors; Independently manages analytics projects and provides regular and clear updates; and, Synthesizes complex analyses into clear narratives to facilitate understanding and decision-making. Collaborate with other business analysts and project team members across the department and on other projects to share knowledge and experience that can be leveraged for cross-project purposes or for improvement in the data quality process in general.
Senior ServiceNow APM / CMDB Analyst Proteam SolutionsSenior ServiceNow APM / CMDB AnalystColumbus, OHThis role will partner closely with Enterprise Architecture, Cybersecurity, Infrastructure teams, and business stakeholders to improve application governance, strengthen CMDB data quality, and establish a trusted enterprise system of record supporting strategic technology decisions. We are seeking an experienced Senior ServiceNow APM / CMDB Analyst to support the design, implementation, and ongoing enhancement of Application Portfolio Management (APM) capabilities within the ServiceNow platform.
Senior ServiceNow APM / CMDB Analyst eTeam Inc.Senior ServiceNow APM / CMDB AnalystColumbus, OH$61.85–$70 / hourThis position partners with the CMDB Practice Owner, Enterprise Architecture, Cybersecurity, and Business stakeholders to enable data-driven decision-making for application lifecycle management, risk reduction, and technology investment alignment. The Senior ServiceNow APM / CMDB Analyst is responsible for supporting the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the ServiceNow platform.