UNKNOWN

ADAPTED_NOW

YEAR

As directed by the Department, process initial basic user account provisioning and rights assignments to the Department’s Active Directory and TRAIN learning systems, enact rights assignment changes as required, and decommission accounts upon staff departure. As directed by the Department, document and maintain Department IT Help Desk knowledge repository (i.e., service catalog, training, customer journey maps, process library, configuration library, policies, white papers).

Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment. This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise. As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive. Key responsibilities include:<ul><li>As directed by the Department, answer, document, and triage help desk calls, emails, and instant messages as the initial point of contact for the IT Help Desk Call Center.</li><li>As directed by the Department, process initial basic user account provisioning and rights assignments to the Department’s Active Directory and TRAIN learning systems, enact rights assignment changes as required, and decommission accounts upon staff departure.</li><li>As directed by the Department, without leaving the Call Center unattended, perform basic issue resolution for reoccurring and simple requests (i.e., password resets, account unlocks, device connectivity.</li><li>As directed by the Department, triage other requests to appropriate service level tiers and refer them to the appropriate, assigned team members.</li><li>As directed by the Department and throughout the PO term, maintain current and accurate “Tier 0” online self-service resources for the Division of Public Health Statistics and Performance Management staff.</li><li>As directed by the Department, document and maintain Department IT Help Desk knowledge repository (i.e., service catalog, training, customer journey maps, process library, configuration library, policies, white papers).</li><li>As directed by the Department, assist and train Department users on general computer and software use.</li><li>As directed by the Department, maintain and track loaner equipment for the Department’s Division, issuing devices upon request and ensuring devices are configured according to current standards, versions and protocols.</li><li>As directed by the Department, provide replacement peripherals (i.e., mice, keyboards, webcams, cabling) as needed.</li><li>As directed by the Department track use and deployment of peripherals (as specified above) for budgeting</li><li>As directed by the Department, maintain software and hardware inventory logs for the Department IT Help Desk.</li><li>As directed by the Department, assist in team projects, improvement initiatives, and processes as needed.</li><li>As directed by the Department, record, in compliance with guidelines and supporting policy as identified by the Department, all data and reports, including but not limited to time and attendance, activity records, mileage, report cards, etc.</li></ul>Key responsibilities include: <ul><li>Answering, documenting, and triaging help desk requests via phone, email, and chat</li><li>Resolving common issues such as password resets, account unlocks, and connectivity problems</li><li>Managing user accounts, access rights, and deactivations in enterprise systems</li><li>Escalating complex issues to the appropriate technical teams</li><li>Maintaining IT knowledge base content and self-service resources</li><li>Assisting users with general computer and software questions</li><li>Managing loaner equipment, peripherals, and IT inventory</li><li>Supporting audits, inventories, and team improvement initiatives</li><li>Ensuring compliance with data security and confidentiality requirements</li></ul>CONTRACTOR QUALIFICATIONS AND EXPERIENCE: <ul><li>2+ years of experience in a help desk or service desk environment</li><li>Strong working knowledge of Microsoft Office and common desktop technologies</li><li>Hands-on experience troubleshooting hardware, software, and user access issues</li><li>Clear communicator who can explain technical concepts to non-technical users</li><li>Organized, detail-oriented, and comfortable working in a structured environment</li><li>Ability to pass a background screening</li></ul>Why This Role?<ul><li>Stable, long-term engagement in a mission-driven environment</li><li>Hands-on exposure to a wide range of IT support activities</li><li>Opportunity to make a measurable impact improving user experience</li><li>Collaborative team setting with room to grow your technical skill set</li></ul>

Sebenza, LLC

IT Help Desk | End-User Support

Budgeting

Call Centers

Communication Skills

Computer Maintenance

Computer Software

Customer Support/Service

Customer Training

Desktop PC

Detail Oriented

Documentation

Help Desk

Identify Issues

Information/Data Security (InfoSec)

Internet/Online Service

Keyboards

Knowledge Base

Knowledge Repositories

Maintain Compliance

Microsoft Active Directory

Microsoft Office

Organizational Skills

Performance Management

Peripheral Hardware

Problem Solving Skills

Public Health

Security Compliance

Software Administration

Statistics

Team Player

Technical Support

Telephone Triage

User Account Administration

User Interface/Experience (UI/UX)

Webcams

White Papers

cb_wl_jobs_master

Provide first level support including but not limited to: resetting passwords,troubleshooting hardwareremotely (Laptops, iPads, Desktops, Printers, etc.),troubleshootingsoftware (proprietary software and other applications utilized by the client), and other “how-to” questions. As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.

HOUR

Bilingual Service Desk Analyst (German/English) Req number: R6223 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and German speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote and 2:00am - 10:00am EST . What You’ll Do + Provide generalIT end-user support + Utilize excellentcustomer serviceskills and exceed customers’ expectations + Interact via telephone, e-mail, chat and one on one with customers to identify anddiagnosetechnical issues and problems + Provide first level support including but not limited to: resetting passwords,troubleshooting hardwareremotely (Laptops, iPads, Desktops, Printers, etc.),troubleshootingsoftware (proprietary software and other applications utilized by the client), and other “how-to” questions + Properly escalate unresolved issues to the next level of support with strong supporting documentation + Following documented processes to resolve customer issues + Ensure proper recording, categorization, documentation, and closure of all tickets + Analyze the impact and urgency of customer’s issues and prioritize appropriately + Recommend procedure modifications or improvements + Drive positive results in Customer Experience through timely responses and professional interaction + Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge of Service Desk procedures, products, and services + May perform other job duties as directed by Team Lead or Service Delivery Leader What You’ll Need Required: + 6-12 months’ experience in a Service Desk role and/ortechnical supportrole + 6-12 months ofcustomer serviceexperience in a professional industry + High School Diploma or GED + Strongtroubleshootingand documentation skills + Excellentcustomer serviceskills + Strong attention to detail and strong communication skills (both written and oral) + Excellent work ethic + Problem-solving skills + Solution driven + Ability to work weekdays from 2:00am – 10:00am EST Monday - Friday + Bilingual in English and German languages (both written and oral) Preferred: + Associate degree preferred in related field Physical Demands + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor The pay range for this position is $18.00 per hour (USD) plus a language bonus. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​ #AE-LI1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Learn how CAI powers the possible at <a href="https://urldefense.com/v3/__https:/www.cai.io/__;!!D1XWH5In!W4fDETkloyW4Xa-AUPmkOYLNe19WOZva811lQL0Fmd6NSb6Z4Fdv6_Xuex3ne2wpj1XTJajiLZIAdxSO_wcYSZS6Vvm1FQ$">www.cai.io</a>
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Bilingual Service Desk Analyst (German/English)

Meijer

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

Demonstrated experience with SharePoint administration and development, cloud technologies (e.g., AWS, Azure), and Infrastructure-as-Code tools such as AWS CloudFormation; strong background in systems analysis, automation, and supporting enterprise-level collaboration platforms. The CNIC N6 SharePoint Systems Analyst will perform FlankSpeed Subject Matter Expert (SME) functions, including managing all applications within the collaboration platform as well as on premises SharePoint 2013/2016 and SharePoint Online.

Position Description & Qualifications Are you an SharePoint Systems Analyst looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program based out of Naples, Italy. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate process or improve transparency for analytics and decision making. The CNIC N6 SharePoint Systems Analyst will perform FlankSpeed Subject Matter Expert (SME) functions, including managing all applications within the collaboration platform as well as on premises SharePoint 2013/2016 and SharePoint Online. In this role, you will: + Configure and enhance search services and scopes to provide targeted information to users. + Perform all necessary tasks to keep the NAVEUR/NAVAF/6th Fleet Portal and Web systems operational. + Develop the security architecture and manage access and permissions for several SharePoint Portals. + Maintain/enhance and troubleshoot/resolve NAVEUR/NAVAF/6TH FLEET N6 Collaboration At Sea (CAS) web site architecture and layout to ensure peak operational efficiency. + Act as the technical lead for NAVEUR/NAVAF/6th Fleet in regard to web-based technologies; evaluate new products and their suitability for use in support of NAVEUR/NAVAF/6th Fleet Web objectives; analyze, evaluate and makes recommendations on projects. + Utilize knowledge of DoD web policies, cybersecurity policies and regulations along with executing NAVEUR/NAVAF/6th Fleet Information Management policies and projects. + Design, develop and implement applications, reports, dashboards and automate workflows using Microsoft PowerApps, Power BI and Power Automate. + Provide technical support on the NAVEUR/NAVAF/6th Fleet Portal, US BICES Portal, and other NAVEUR/NAVAF/6th Fleet Web and external networks to increase productivity and communications, and satisfy mission essential tasks. To be successful in this role, you will have: + An active DoD Secret clearance + U.S Citizenship + A high school diploma/GED and minimum 8 years' experience/technical training related to Information Technology, Cyber Security, Computer Science, or other related discipline + Or a Master's degree and minimum 4 years of relevant experience + An active DoD 8570.01-M IAT Level II certification + Valid/Active U.S Passport Additional desired experience and skills: + An active Top-Secret clearance + Demonstrated experience with SharePoint administration and development, cloud technologies (e.g., AWS, Azure), and Infrastructure-as-Code tools such as AWS CloudFormation; strong background in systems analysis, automation, and supporting enterprise-level collaboration platforms Apply today to discover your place in our world! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco

SharePoint Systems Analyst - (Naples, Italy)

OTHER

The candidate must demonstrate competency in the following areas: Initiative: Ability to independently organize workload, meet deadlines, and determine next steps with minimal oversight. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.

Kforce has a client that is seeking a Customer Support Analyst in Tallahassee, FL.

Overview:
This is an intermediate-level IT support role responsible for providing Tier 2 workstation, hardware, and software support in a team-based environment. The position supports end users through advanced troubleshooting, incident resolution, project participation, and the maintenance of technical documentation. The role requires ownership of complex issues, strong customer service skills, and the ability to work independently with minimal supervision.

Primary Job Duties and Responsibilities:
<ul><li> Assist the Workstation Support Supervisor with troubleshooting computer systems, operating systems, and related software</li><li> Learn, support, and perform routine maintenance on specialized software applications</li><li> Provide support for IT-related hardware including desktops, laptops, networked printers, smartphones, and peripheral devices</li><li> Generate and maintain detailed technical documentation; Coordinate vendor service calls and warranty/non-warranty repairs</li><li> Provide Audio Visual (AV) and Video Conferencing (VC) support, including reservation, setup, and troubleshooting of AV/VC equipment as assigned</li></ul>
Additional Responsibilities:
<ul><li> Provide technical advice, guidance, and informal training to end users</li><li> Diagnose, troubleshoot, and restore routine technical service and equipment issues using established processes</li><li> Perform root cause analysis and develop checklists for recurring issues</li><li> Recommend procedures and controls for problem prevention</li><li> Maintain knowledge base and call tracking systems to improve service quality</li><li> Work collaboratively within a team, sharing information and assisting peers as needed</li></ul> Requirements:<ul><li> High School diploma or equivalent required</li></ul>
Experience (One of the following required):
<ul><li> Associate or Bachelor's degree in Computer Science, Information Technology, or a closely related field from an accredited institution</li><li> One (1) year of experience installing, maintaining, and supporting workstation hardware</li><li> One (1) year of experience providing customer service and technical support using Microsoft Office 365 and Windows 10 or later</li><li> Technical certifications (e.g., CompTIA A+, CompTIA Network+, MCDST) may substitute for one (1) year of experience</li><li> Advanced knowledge of Microsoft products, including Windows operating systems, Microsoft Office, and Outlook in a networked environment</li><li> Advanced understanding of computer software, hardware, and firmware in LAN/WAN environments</li><li> Strong skills in installing, configuring, and supporting operating systems, software applications, and workstation hardware</li><li> Ability to perform advanced troubleshooting across multiple computer manufacturers</li><li> Ability to plan, organize, manage, and track projects effectively</li><li> Strong verbal and written communication skills</li><li> Ability to read, understand, and comply with departmental policies and procedures</li></ul>
The candidate must demonstrate competency in the following areas:
<ul><li> Initiative: Ability to independently organize workload, meet deadlines, and determine next steps with minimal oversight</li><li> Communication: Effectively communicates information in written and verbal formats to varied audiences; demonstrates strong listening skills</li><li> Customer Service: Able to assess customer needs, provide guidance, and resolve issues professionally and efficiently</li><li> Decision Making: Uses sound judgment, critical thinking, and analysis to make informed decisions</li><li> Flexibility: Adapts to changing priorities, processes, and environments; Accepts and provides constructive feedback</li></ul> <div>
 The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
 
 We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. 
 
 Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless 
 and until paid and may be modified in its discretion consistent with the law. 
 
 This job is not eligible for bonuses, incentives or commissions.
 
 Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
 
 By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
 </div>

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
 
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

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Help Desk Analyst Jobs in Tallahassee, FL

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IT Help Desk | End-User SupportSebenza, LLC

Bilingual Service Desk Analyst (German/English)CAI

SharePoint Systems Analyst - (Naples, Italy)Serco

Customer Support AnalystKforce Inc.

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