p>Physical Demands and Work Environment: • Extended sitting at computer workstations with repetitive keyboard use; occasional standing, bending, and lifting to 10 pounds • Professional office setting with variable stress levels during authorization deadlines, appeals processes, and urgent patient authorization needs • Proficiency with computers, office equipment, payer portal systems, and healthcare software applications • Sustained concentration, diligence, and ability to manage confidential patient and insurance information with discretion • Communication: Professional verbal and written communication skills for payer interactions and healthcare provider coordination at all organizational levels • Ability to work independently with minimal supervision and availability for extended hours when required • Mental alertness to perform the essential functions of position.
Competency, Skills and Abilities:
• Ability to appropriately interact with patients, referral sources and staff • Decision Making • Analytical and problem-solving skills with attention to detail • Strong verbal and written communication • Excellent customer service and telephone service skills • Proficient computer skills and knowledge of Microsoft Office • Ability to prioritize and manage multiple tasks • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form • Ability to work independently as well as follow detailed directives • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.