Qualifications: Required Work Experience: 5 years of phlebotomy experience required, inclusive of pediatric and geriatric venipuncture, capillary collections Minimum 2 years as a phlebotomist in Patient Service Center environment Keyboard/data entry application experience required Customer service in a service environment required Must have reliable transportation, valid driver license, and clean driving record Preferred Work Experience: Leadership experience is desirable Physical and Mental Requirements: Position requires travel Must be flexible and available based on staffing requirements; weekends, holidays and overtime. Ensures clients and phlebotomists are well trained on test ordering processes and office protocols Resolves any TIQ or TNP issues and provides feedback to client Ensures client set-up is completed prior to go-live (i.e. supplies, connectivity, work station, etc.) Takes initiative to resolve issues or escalates to appropriate manager for resolution Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists as appropriate.