div>The Field Support Manager leads Oro Mobility's Field Support Operations (FSO) team, which deploys patrol vehicles throughout the Operational Design Domain (ODD) to respond to autonomous vehicle incidents, perform roadside recovery, and ensure safe and efficient AV operations in the field.
Reporting to the Market Manager (General Manager), this role manages Field Support Supervisors and Field Support Agents working 24/7 shifts, coordinates with Uber's remote assistance and operations teams, and ensures SLA compliance for issue acknowledgment time, time to scene, and issue resolution.