Manager, Sales Growth and Partnerships Steele Rubber ProductsManager, Sales Growth and PartnershipsDenver, NCFull timeAs we continue to grow, we are seeking a Manager of Sales Growth & Partnerships to help expand our market presence, strengthen customer relationships, and contribute to the future growth of our sales organization. For more than 65 years, Steele Rubber Products has been a trusted supplier of premium weatherstripping, seals, and rubber components to customers across the automotive restoration, RV, and marine industries.
NewOSP Engineering Manager JobotOSP Engineering ManagerCharlotte, NC$80,000–$100,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Job Details: Our company is seeking a dynamic, innovative and experienced OSP Engineering Manager to lead our Outside Plant (OSP) Engineering team.
Associate National Account Manager Swisher International, Inc.Associate National Account ManagerCharlotte, NCBuild and maintain strong working relationships with 7-Eleven Field Operations Advisors (FOAs) and field leadership teams to support executional alignment and account objectives. The Associate assists in customer engagement, internal alignment, and day-to-day account operations to help drive volume, revenue, and overall account performance.
NewSenior Tax Manager JobotSenior Tax ManagerCharlotte, NC$130,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Plan, execute, direct, and complete tax projects in a wide variety of industries; provide innovative tax planning, consulting, and compliance expertise to clients, and manage to budget.
NewTax Manager Vaco LLCTax ManagerCharlotte, NC$125,000–$150,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This role is primarily compliance-focused and requires strong technical expertise, attention to detail, and the ability to manage complex filings while mentoring staff and maintaining client relationships.
NewElectrical Senior Project Manager - DATA CENTERS JobotElectrical Senior Project Manager - DATA CENTERSCharlotte, NC$150,000–$300,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role requires effective communication with executive leadership, owners, design teams, and field personnel, as well as the ability to influence outcomes without direct authority over all contributors.
NewAccounting Manager : Hybrid JobotAccounting Manager : HybridCharlotte, NC$80,000–$95,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewPreconstruction Manager - Civil Site Development JobotPreconstruction Manager - Civil Site DevelopmentCharlotte, NC$125,000–$185,000 / yearAs a Site Development Preconstruction Manager on our team in Charlotte, you will be overseeing estimating, budgeting, and preconstruction activities to deliver accurate cost projections, competitive bids, and strong coordination with clients, engineers, and subcontractors. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewQA/QC Manager JobotQA/QC ManagerCharlotte, NC$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewProject Manager JobotProject ManagerCharlotte, NC$120,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewProject Manager - Civil Construction JobotProject Manager - Civil ConstructionCharlotte, NC$120,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role demands an individual who is capable of effectively managing budgets, mitigating risks, and solving complex problems.
NewPayroll Manager Vaco LLCPayroll ManagerCharlotte, NC$100,000–$120,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. The Payroll Manager is responsible for overseeing and managing the organization’s payroll functions, ensuring accurate and timely processing of payroll in compliance with company policies and applicable laws.
NewAccounting Manager Vaco LLCAccounting ManagerCharlotte, NC$110,000–$130,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Reporting to senior accounting leadership, this role is responsible for driving accurate financial reporting, managing close processes, and ensuring compliance with U.S. GAAP while also developing a high-performing accounting team and strengthening internal controls.
NewSenior Manager of Accounting Vaco LLCSenior Manager of AccountingMooresville, NC$140,000–$150,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. The Senior Manager will serve as a key business partner across accounting, finance, and operations—driving cross-functional alignment, improving internal processes, strengthening SOX controls, and enabling timely, accurate reporting.
NewHuman Resource Manager Vaco LLCHuman Resource ManagerCharlotte, NC$100,000–$120,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
NewSenior Accounting Manager Vaco LLCSenior Accounting ManagerCharlotte, NC$140,000–$145,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Project Manager – RWA & Regulatory Transformation Talent ShiftProject Manager – RWA & Regulatory TransformationCharlotte, North Carolina$60–$75 / hourOur community is cultivated by a team of dedicated professionals working to help clients navigate hybrid workforce strategies and connect contract workers with projects they love. Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets.
NewProduct Manager-Refractory Industry JobotProduct Manager-Refractory IndustryCharlotte, NC$100,000–$115,000 / yearThis role serves as both a technical subject matter expert and customer-facing partner, working closely with steel producers to optimize slide gate refractory systems, improve casting performance, and support operational reliability. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Business Development Center Manager Hendrick Automotive Group CorporateBusiness Development Center ManagerConcord, North CarolinaFull timeThe Business Development Center Manager is responsible for operations, productivity results, employee supervision, and customer satisfaction in the Business Development Center. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
NewProject Manager - Process Pipe Wayne Brothers CompaniesProject Manager - Process PipeDavidson, NCThe Project Manager is expected to have the ability to perform all duties of the positions preceding it in its specific career path, while being responsible and accountable to complete any other tasks assigned. A successful candidate in this role must be highly motivated and willing to complete any task assigned, along with performing the essential duties of the Project Manager position.
NewVDC Manager - Charlotte, NC Messer ConstructionVDC Manager - Charlotte, NCCharlotte, NCFounded in 1932, Messer's footprint has grown to eleven regional offices located across the Midwest and Southeast: Greenville, South Carolina; Charlotte and Raleigh, North Carolina; Columbus, Cincinnati, and Dayton, Ohio; Louisville and Lexington, Kentucky; Indianapolis, Indiana; and Knoxville & Nashville, Tennessee. Manage the Reality Capture process of c oordinat ing and prepar ing point cloud/UAV data to work with design and construction model progression , including managing the tasks of reports .
NewContinuous Improvement Manager - Industrial American Equipment HR LLCContinuous Improvement Manager - IndustrialCharlotte, NCRemote$100,000–$105,000 / yearThey possess a natural curiosity for observing how work is performed, identifying inefficiencies, and collaborating with teams to design practical, sustainable improvements that increase productivity, quality, safety, and employee engagement. They are comfortable spending time on the production floor observing operators, asking questions, studying workflows, and working side-by-side with teams to develop better ways of operating.
NewRegional Safety Manager American Equipment HR LLCRegional Safety ManagerCharlotte, NC$100,000–$125,000 / yearThe Regional Safety Manager - East is responsible for the development, implementation, and continuous improvement of comprehensive Health, Safety, and Environmental (HSE) programs across our eastern operations. Bachelor’s Degree in Occupational Safety, Industrial Hygiene, Environmental Science, Loss Control, or a related field (related work experience may be substituted for some or all of the required education).
Store Manager Concord NC SafeliteStore Manager Concord NCCharlotte, NCOversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
NewBusiness Development Manager, Kohler Stores & Showrooms KOHLERBusiness Development Manager, Kohler Stores & ShowroomsCharlotte, NCRemote$96,000–$115,200 / yearThe Business Development Manager – Kohler Stores & Showrooms will act as the primary field leadership in driving Kohler, Sterling and Kallista brand sales through the Kohler Store & wholesaler multiline showroom locations, as well as coordinating a pull-through sales strategy with the remodeling, residential designer, and design/build channels. The primary focus of this individual will be executing the Stores and Showrooms sales strategy with our distributor partners by leveraging the strength of a channel-focused local sales team, building and executing the overall regional strategy their respective territory, resulting in profitable sales growth and increased market share.
Preconstruction Manager - Charlotte Michael Page USAPreconstruction Manager - CharlotteCharlotte, NC$110,000–$150,000 / yearFull timeThis role reports directly to the VP of Preconstruction and plays a key role in driving project success from concept through award. TOP ENR firm is seeking a Preconstruction Manager with interiors experience to lead estimating and client engagement efforts.
NewBranch Manager - Scaffolding Sunbelt RentalsBranch Manager - ScaffoldingCharlotte, NC$70,000–$110,000 / yearRelated experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.
Technical Product Manager - Microsoft 365 BC ForwardTechnical Product Manager - Microsoft 365Charlotte, NC$53–$53.55 / hourFull timeThe ideal candidate will have strong experience in product management, Microsoft 365, software deployment, and data analysis and a proven ability to define product strategy, drive adoption, and deliver measurable outcomes across a large enterprise. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Air Compressor Technician - Field Service - Experience Required J4 Commercial ServicesAir Compressor Technician - Field Service - Experience RequiredCharlotte, NCFounded on the principles of integrity, craftsmanship, and doing right by people, J4 has grown from a small, regional operation into a multi-state service provider supporting MSOs (Multi-Shop Operators) across the country. J4 Commercial Services is seeking an experienced Air Compressor Service Technician with hands-on expertise in Rotary Screw and Reciprocating air compressors.
Project Manager - Top ENR General Contractor - Charlotte Michael Page USAProject Manager - Top ENR General Contractor - CharlotteCharlotte, NC$110,000–$140,000 / yearFull timeRequirements Project Manager - Top ENR General Contractor - Charlotte will be responsible for: - Leading commercial projects from start through completion - Review plans, specifications and client requirements - Process, review and track submittals - Prepare subcontractor scope of work letters - Initiate change orders to the owner and solicit bids to subcontractors - Maintain procurement, submittal and RFI logs - Managing deadlines and making sure timelines are met - Coordinating with necessary project team members - Positive client feedback/satisfaction - Building relationships with internal/external parties Due to their recent growth and deep backlog of work, they are in need of bringing on a Project Manager with 3+ years of experience running projects from start to close out.
NewProject Manager - Industrial Construction - Charlotte Michael Page USAProject Manager - Industrial Construction - CharlotteCharlotte, NC$100,000–$140,000 / yearFull timeKnown for delivering high-quality projects across sectors including industrial, hospitality, mixed-use, office, healthcare, and education, the company has built its reputation on collaboration, integrity, and a commitment to both client satisfaction and employee development. This individual will be responsible for managing projects from preconstruction through closeout, ensuring successful delivery while maintaining strong client relationships and achieving financial objectives.
Regulated Messaging Product Manager BC ForwardRegulated Messaging Product ManagerCharlotte, NC$53–$53.55 / hourFull timeThe ideal candidate will have strong experience in voice network portfolios, archival and messaging platforms, and regulatory compliance for retention, supervision, and discovery and a proven ability to define strategy and roadmap, deliver prioritized requirements, and drive on-time releases that meet customer, regulatory, and financial objectives. We are seeking a Regulated Messaging Product Manager to lead product planning and execution for data retention and supervision technologies for electronic communication data across a large financial services enterprise.
Field Service Technician - Level 2 Sunbelt RentalsField Service Technician - Level 2Newton, NC$22.85–$31.41 / hourThe following is a sample (but not exhaustive) list of the MOS, AFSC, and NEC Codes that may have transferrable skill sets that apply to this role: 711 713 2506 2584 4130 4133 4541 5899 6071 6072 7603 7607 7610 7618 13D 13M 13P 13R 13T 2T311A 2T311C 2T312A 2T312B 2T312C 2T331A 2T331C 2T332A 2T332B 2T332C 2T351 2T351A 2T351C 2T352A 2T352C 62B 63A 63D 63E 63H 63M 63N 63S 63T 63Y 88R 91A 91B 91E 91H 91L 91M 91P 91S ABE ABH AS CM EN GSM MM MM(NUC) MR SBRelated experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead Technician, Diesel Technician, Diesel Mechanic, Service Technician, Heavy Equipment Mechanic, Hydraulic Technician, Hydraulic Mechanic, ASE Certified Mechanic, IFPS Certified Technician. * Bilingual (Spanish or Other) may be required based on location needsThe physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.
Project Manager / Delivery Lead BC ForwardProject Manager / Delivery LeadCharlotte, NC$78–$78.37 / hourFull timeBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Project Manager - Multifamily/Commercial - Top ENR GC Michael Page USAProject Manager - Multifamily/Commercial - Top ENR GCCharlotte, NC$110,000–$150,000 / yearFull timeTheir culture blends the stability of a long‑standing builder with a modern, people‑focused approach-prioritizing quality work, team engagement, and continuous learning across three key divisions: Municipal (e.g., public schools), Healthcare (e.g., cancer centers), and Commercial (e.g., fire stations). Founded in the 1990s and generating over $300M in annual revenue, they operate with roughly 200 employees across five offices, including a thriving Charlotte division that continues to expand.
Project Manager - Charlotte (Healthcare builds) Michael Page USAProject Manager - Charlotte (Healthcare builds)Charlotte, NC$110,000–$160,000 / yearFull timeOffers a highly collaborative environment with industry-leading retention, where employees are trusted to lead and grow their careers long term. A fast-growing GC expanding its footprint in the healthcare sector, backed by a strong pipeline of institutional and commercial work.
NewMaintenance Manager Mauser Packaging SolutionsMaintenance ManagerCharlotte, NCOversees, plans and issues work orders to appropriate shift team members for the implementation of equipment modifications as well as preventative and any corrective maintenance. At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.
Temporary Field Service Animatronic Technician (High Point - Lexington) Spencer'sTemporary Field Service Animatronic Technician (High Point - Lexington)Charlotte, NCWhether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. Technicians will collaborate with store teams and managers to troubleshoot animatronic and other store operations issues and conduct timely repairs to minimize damage discard rates.
Solar Field Project Manager Synerfac Technical StaffingSolar Field Project ManagerCharlotte, NC$100,000–$130,000 / yearResponsibilities include: - End-to-End Project Leadership: Oversee the planning, scheduling, execution, and closeout of utility-scale solar projects while rigorously managing budgets and timelines. In this full-time, in-office role, you'll serve as the central driving force behind our utility-scale solar installations, owning the project lifecycle from initiation through completion and ensuring every project is delivered safely, on time, within scope, and on budget.
Field Service Manager EchoStarField Service ManagerHickory, North Carolina$63,150–$90,000 / yearFull timeAbility to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds). Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.
Field Manager Ruppert LandscapeField ManagerCharlotte, North CarolinaRuppert Landscape is a commercial landscape construction and management company, a family-owned and employee-owned business, headquartered in Montgomery County, MD, with operations in Pennsylvania, Maryland, Virginia, North Carolina, Georgia, Texas, Delaware, and Tennessee. Este puesto debe cooperar con otros gerentes de campo de mantenimiento y gerentes de campo de mejora para asegurarse de que se cumplan los objetivos generales de la sucursal.
Field Manager LOVINGField ManagerCharlotte, NC$55,000–$65,000We build outdoor spaces people actually live in, and we do it with crews who take pride in the work, leaders who show up, and a company growing fast enough to create real opportunity for the right people. Lead assigned crews across active landscape, hardscape, and sod job sites, keeping work on track, people accountable, and quality protected from start to finish.
Field Service Manager (Power & Equipment) D2B GroupsField Service Manager (Power & Equipment)Charlotte, NC$95,000–$120,000As a Field Service Manager for Power & Equipment, you will be pivotal in overseeing the operations of our field service team, ensuring the highest quality support and maintenance for our power generation and heavy equipment solutions. In this role, you will manage a team of skilled technicians, develop strategies for efficient service delivery, and work closely with customers to ensure their needs are met effectively.
Field Service Manager EchoStar CorpField Service ManagerHickory, NC$63,150–$90,000 / yearAbility to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds). Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.
NewManager, Field Marketing Cornerstone OnDemandManager, Field MarketingCharlotte, NCWe are looking for a creative, driven and strategic leader to focus on building compelling marketing campaign activations that create qualified pipeline for both new logo acquisition and expansion opportunities within the base. You will be responsible for leading the team that designs and implements programs that influence customer expansion, improve retention and drive revenue - all while delivering outstanding value to our customers.
NewField Service Operations Manager Delta StarField Service Operations ManagerCharlotte, NCYou'll collaborate with sales teams to validate project feasibility, act as an escalation point for urgent customer needs, and continuously identify opportunities to improve workflows, reduce costs, and boost quality. The largest, American-owned medium power transformer manufacturer in the United States and the premier manufacturer of mobile transformers and mobile power substations in North America.
Custom Territory Field Manager - Paint & Drywall Stancil Painting and Services IncCustom Territory Field Manager - Paint & DrywallConcord, NCThe ideal candidate is organized, proactive, and skilled at fostering communication between field teams, construction managers, and internal departments - keeping operations smooth, efficient, and aligned with Stancil's reputation for craftsmanship and reliability. Maintain professional relationships with construction managers, builders, and Stancil team members to facilitate collaboration and resolve on-site challenges.
Field Sales Manager ITWField Sales ManagerCharlotte, North CarolinaKeep Service Branch, Service Contractors, and FRED’ agents apprised of customer requirements and follow up to ensure action maintaining a teamwork attitude through cooperation with other sales personnel. District targets include growth with specific 80 customers and anchor products as well as growth in target segments (Retail, Healthcare, Full Menu Restaurant & Education).
Field Reimbursement Manager - Charlotte Ardelyx IncField Reimbursement Manager - CharlotteCharlotte, NC$145,000–$190,000 / yearStrong functional knowledge of specialty pharmacy and health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a demonstrated expert understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs. Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial).
Utilities Transmission & Distribution Field Service Consultant or Manager Accenture PlcUtilities Transmission & Distribution Field Service Consultant or ManagerCharlotte, NCWe work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Within Accenture's Utilities Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.