Immediately notifies and involves management with customer service and security issues + Receives deceased belongings from family and follows chain of custody procedures + Answers, screens, and routes incoming calls to appropriate staff members + Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. **JOB RESPONSIBILITIES** + Greets guests and visitors, offering assistance when entering the building + Notifies staff members when appointments arrive and escorts guests to appropriate room + Answers routine questions associated with services, products, location directions, etc.