Director of Premium - Florida State University AramarkDirector of Premium - Florida State UniversityTallahassee, FLThe Director of Premium functions as the senior leader for premium food service operations across multiple units such as suites, clubs, catering, and premium special events. Coordinating total premium operations, including booking events, supervising teams, menu development, menu costing, pricing, hiring, and department administration.
NewMedical Director - Neurology Trinity HealthMedical Director - NeurologyFort Lauderdale, FLThis includes holding various degrees of accountability for clinical quality of care, patient safety, patient satisfaction, staff and clinician satisfaction, productivity, revenue enhancement, managed care performance, recruitment, assuring adequate patient access and program growth/development and accreditation. The HCMG Site Medical Director (SMD) Neurology is principally responsible for working in partnership with the Service Line Chief, Practice Manager and Division Director to give clinical and professional input of their clinical practice/specialty.
Director of Marketing Crunch Fitness - CR HoldingsDirector of MarketingTampa, FLFull timeThe company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Texas, Tennessee, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers’ increasing focus on health and wellness.
Assistant Director of Marketing (2 Openings) - Marketing & Promotions Florida GatorsAssistant Director of Marketing (2 Openings) - Marketing & PromotionsGainesville, FloridaThe candidate will also be required to present acceptable and original documents to prove identity and authorization to work in the United States without the need for employment-based visa sponsorship now or in the future. The University Athletic Association at the University of Florida is searching for two Assistant Directors to serve as the primary marketing contact and the marketing lead for assigned sport(s).
Director of Marketing - Restaurant Industry Experience Required TooJay’s Deli Bakery RestaurantDirector of Marketing - Restaurant Industry Experience RequiredFloridaDevelops segmentation, competitive analysis/market intelligence, prospecting, lead generation, product and marketing development, menu planning, pricing, promotions, communications and budgets, sales force effectiveness, strategic planning and revenue retention and growth. Coaches, guides, mentors, develops and manages the strategic thinking and execution level of the marketing team and working to implement short-term and long-term marketing strategies within current and emerging markets.
Director of Marketing Crescent Hotels & Resorts LLCDirector of MarketingSaint Petersburg, FLPart timeThis role works closely with hotel leadership, revenue management, sales, and food & beverage teams to position The Luce Hotel as one of the premier lifestyle destinations on Florida's Gulf Coast. The Director of Marketing oversees all aspects of the hotel's marketing strategy, including digital marketing, social media, public relations, advertising, brand partnerships, content creation, and local community engagement.
Director of Marketing Davidson Hospitality GroupDirector of MarketingMiami Beach, FloridaThe person in this role is responsible for collaborating with hotel and F&B leaders and above property team members to create thoughtful partnerships, programming and activation, then integrating that content into targeted campaigns to drive consumer awareness and preference, increasing market share, and building broader asset and brand awareness. Ideally located at the intersection of Collins Avenue and Ocean Drive, the Royal Palm offers direct access to pristine white-sand beaches, the oceanfront boardwalk, and the cultural, dining, and entertainment energy that define Miami Beach-from Lincoln Road to Española Way.
Director of Marketing Assa Abloy ABDirector of MarketingTallahassee, FLPosition Summary: The Director of Marketing is a senior leadership role responsible for strengthening the organization's market presence and brand through the development and execution of comprehensive marketing strategies. By analyzing market trends, customer insights, and competitive dynamics, this role provides strategic direction that drives innovation, customer engagement, and long-term organizational success.
NewDirector of Marketing & Sales Life Care Companies LLCDirector of Marketing & SalesClearwater, FLSome Responsibilities: Plans, develops and executes all aspects of community independent living occupancy development, including annual marketing planning, in collaboration with Senior Housing Marketing and Sales team members. What You Will Do: The Marketing and Sales Director is responsible for planning, developing, directing and coordination of all aspects of selling and marketing the independent living residences.
Director of Marketing Indoor Football LeagueDirector of MarketingOrlando, FLDirector of Marketing Orlando Pirates - Manager Orlando · FL Ticket Marketing · Event Marketing · Marketing 3+months agoApply NowSave SaveShare this with someone ShareShare via EmailShare via FacebookShare via XShare via LinkedIn. Develop fun and engaging campaigns, social media posts, email marketing, and content aimed at generating sales, driving traffic, lead generation, online visibility, and fan engagement.
Director of Marketing - 1907 BhiredDirector of Marketing - 1907Miami, MichiganA nonprofit organization is seeking a dynamic and experienced Director of Marketing to build and lead a strong marketing division. The Director will play a key role in shaping the organization’s brand, driving engagement, and scaling a high-performing team.
NewDirector of Marketing Hawthorne Center for Rehabilitation and Healing of BrandonDirector of MarketingBrandon, FloridaAs proud partners of the Tampa Bay Buccaneers, our team members also have the opportunity to join the spirited KARE KREWE of Hawthorne Brandon —bringing big-team energy and community spirit to everything we do. At Hawthorne Center for Rehabilitation and Healing of Brandon, you’ll find a team that celebrates your strengths, where your work truly makes a difference every day.
Director of Marketing Spring Footwear CorpDirector of MarketingPompano Beach, FLWith a strong digital backbone and a sharp understanding of U.S. consumer culture, youll guide strategy, execution, and performance, driving results that echo across wholesale partners, ecommerce platforms, social media, and our expanding retail footprint. Our brands-Spring Step, LArtiste, Patrizia, Azura, Flexus, and our growing retail division Spring Step Shoes-stand at the intersection of creativity, comfort, and global appeal.
NewDirector of Marketing AFC CompaniesDirector of MarketingTampa, FLBuild and lead AFC's marketing function to drive qualified pipeline and revenue across our trucking, brokerage, and leasing business lines. Develop a repeatable demand generation engine across key channels (digital, outbound support, partnerships, industry platforms, events as applicable).
Director of Marketing Better TalentDirector of MarketingKey West, FloridaOur portfolio includes oceanfront homes, canal-front retreats, condos, pet-friendly rentals, and properties with private pools and boat docks — giving owners and guests a wide range of high-quality options across one of Florida's most iconic coastal destinations. For guests, we deliver professionally cleaned, fully equipped homes backed by reliable local support from check-in to check-out, helping make every Florida Keys vacation simple, friendly, and stress-free.
Director of Marketing-The Viera Company A. Duda & Sons Inc.Director of Marketing-The Viera CompanyViera, FLFull timeStrategize and collaborate with EVP of Sales, Marketing and Community Development, Director of Sales and Development, Director of Sales for VBI and the SVP of Community Management & Communications by providing specific and cohesive sales and specific marketing direction and collaborative input to each business unit. Leverage contracts, within budgetary parameters, with vendors and distributors to manage social media, website, billboards, magazines and ads across all platforms, establishing effective distribution networks and developing distribution and targeting strategies that result in achievement of corporate sales goals.
Director of Marketing Crescent CareersDirector of MarketingSaint Petersburg, FloridaThis role works closely with hotel leadership, revenue management, sales, and food & beverage teams to position The Luce Hotel as one of the premier lifestyle destinations on Florida's Gulf Coast. The Director of Marketing oversees all aspects of the hotel's marketing strategy, including digital marketing, social media, public relations, advertising, brand partnerships, content creation, and local community engagement.
NewDirector of Marketing Alliances - Margaritaville Vacation Club Travel + Leisure CoDirector of Marketing Alliances - Margaritaville Vacation ClubOrlando, FLThis role will support the Margaritaville Vacation Club marketing operations including setting up new marketing partnerships within Margaritaville Hotels & Resorts, overseeing vendor relationships and leading the Margaritaville at Sea cruise operations. 50% - 75% travel required to travel onboard Margaritaville at Sea alternating cruises (routes and lengths of sailing with varying itineraries - ranging from 4 to 7-night sailings) once per month and site visits within the Margaritaville Vacation Club operations on land.
Director of Marketing - Key West Collection Davidson Hospitality GroupDirector of Marketing - Key West CollectionKey West, FloridaA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Director of Marketing- Institutional, Hospitals & Clinics Gx Injectables SandozDirector of Marketing- Institutional, Hospitals & Clinics Gx InjectablesPrinceton, FloridaAgility, Asset Management, Business Strategy, Commercial Excellence, Cross-Functional Collaboration, Customer Orientation, Digital Marketing, Healthcare Sector Understanding, Influencing Skills, Inspirational Leadership, Marketing Strategy, Negotiation Skills, Operational Excellence, People Management, Priority Disease Areas Expertise, Product Lifecycle Management (PLM), Product Marketing, Product Strategy, Stakeholder Engagement, Stakeholder Management, Strategic Partnerships The Director will lead strategic planning, forecasting, and execution across pricing, contracting, portfolio positioning, life cycle management and go-to-market execution to drive sustainable sales growth, market share expansion, and long-term profitability within the highly competitive generic injectable landscape.
Director of Marketing Royal Palm South Beach Miami, a Tribute Portfolio ResortDirector of MarketingMiami Beach, FloridaFull timeThis iconic beachfront destination is poised to reclaim its place as one of South Beach’s most exciting premium lifestyle hotels—designed for high-impact meetings, incentive travel, lifestyle-driven gatherings, and unforgettable group experiences. Ideally located at the intersection of Collins Avenue and Ocean Drive, the Royal Palm offers direct access to pristine white-sand beaches, the oceanfront boardwalk, and the cultural, dining, and entertainment energy that define Miami Beach—from Lincoln Road to Española Way.
Director of Marketing & Communications Friends of the Mounts Botanical GardenDirector of Marketing & CommunicationsW. PALM BEACH, FLMounts Botanical Garden is seeking a strategic, creative, and results-oriented Director of Marketing & Communications to lead institutional marketing, audience growth, public visibility, and organizational communications for one of South Florida’s premier cultural and horticultural destinations. Experience with platforms and systems such as WordPress, Constant Contact, Google Analytics, Meta Business Suite, CRM systems, Adobe Creative Suite, Canva, and related digital marketing tools is preferred.
NewSenior Director of Marketing Eckerd CollegeSenior Director of MarketingSt. Petersburg, FLThe role also oversees internal communications to College stakeholders, including reports for the Board of Trustees, and works closely with the College's Marketing and Communications teams to manage the ECE brand portfolio, websites, social media channels, and other critical marketing assets. The Senior Director of Marketing is responsible for developing and executing comprehensive marketing strategies, leading the team that implements those strategies, managing external vendors, and evaluating campaign performance through data and analytics to drive continuous improvement.
Director of Marketing Analytics Ascensus LLCDirector of Marketing AnalyticsTampa, FL$140,000–$200,000 / yearThis individual will champion innovation in insight generation, expand analytics enablement through self-service reporting, apply AI to improve the speed and quality of analytics work, and serve as a trusted thought partner to Marketing Leadership in support of Ascensus OKRs and growth priorities. Partner closely with Marketing Technology, Data, IT, Finance, Sales-related stakeholders, and line-of-business marketing partners to improve data quality, reporting consistency, KPI alignment, and closed-loop visibility into marketing performance.
NewDirector of Marketing Alliances - Margaritaville Vacation Club Travel + Leisure Co.Director of Marketing Alliances - Margaritaville Vacation ClubOrlando, FloridaThis role will support the Margaritaville Vacation Club marketing operations including setting up new marketing partnerships within Margaritaville Hotels & Resorts, overseeing vendor relationships and leading the Margaritaville at Sea cruise operations. 50% - 75% travel required to travel onboard Margaritaville at Sea alternating cruises (routes and lengths of sailing with varying itineraries – ranging from 4 to 7-night sailings) once per month and site visits within the Margaritaville Vacation Club operations on land.
Director of Marketing and Communications Pine CastleDirector of Marketing and CommunicationsJacksonville, FloridaM-F DEPARTMENT: Development LOCATION: Main Office REPORTS TO: Chief Development Officer ___________________________________________________________________ SUMMARY: The Director of Marketing and Communications will be responsible for managing all marketing and communication operations of the organization including the planning, development, and execution of various marketing programs and advertising initiatives in support of Pine Castle’s mission and growth goals in Northeast Florida. The Director will develop the organization’s marketing and communications plans and oversee the development of all marketing collateral, media relations, photography, advertising, social media, website content, email newsletters, donor communications, and press releases.
Director of Marketing Memoir Agency LLCDirector of MarketingOrlando, FLThe successful candidate will develop marketing and content strategy, build systems and processes, establish best practices, manage vendor relationships, and personally execute campaigns when necessary. The Director of Marketing will continually evolve Memoir’s marketing capabilities to create competitive advantages and measurable business outcomes.
NewDirector of Marketing & Brand Strategy World Equestrian CenterDirector of Marketing & Brand StrategyOcala, FLThe Director of Marketing & Brand Strategy develops, leads, and inspires through scalable strategies and innovation plans for World Equestrian Center, World Equestrian Center subsectors (i.e., hospitality, equine, retail, etc.), and its team members. Through all efforts, the Director of Marketing & Brand Strategy focuses on critical thinking and creative problem-solving to drive market distinction, product differentiation, revenue growth (new and existing locations), brand and concept development, storytelling, and team member engagement.
Director of Marketing Marriott International IncDirector of MarketingSarasota, FLDevelops overarching marketing strategy including marketing plans and property email strategy to overall hotel marketing budgets for the hotel/group of hotels they support to align with business priorities, in consultation with General Manager(s). Develops and sets the annual digital marketing plan, and overarching partnership and marketing strategies to maximize hotel revenue production and align with hotel positioning.
Director of Marketing Crisp RecruitDirector of MarketingFort Lauderdale, FloridaThis individual will provide strategic leadership across all marketing initiatives, bring greater structure and accountability to the department, and work closely with firm leadership to identify new opportunities for audience growth, brand development, and business expansion. Established Platform for Growth: Join a firm that already has a significant social media following, strong community recognition, major live events, and substantial inbound demand, giving you the opportunity to scale an already successful marketing operation rather than build one from scratch.
Director of Marketing Stand 8Director of MarketingJacksonville, FloridaThe Director of Marketing will be responsible for developing and executing a comprehensive, data-driven marketing strategy that drives pipeline growth, accelerates brand awareness, and supports customer retention and expansion. The role will also manage external communications, including public relations, thought leadership initiatives, and visibility across industry channels, while helping build and scale a high-performing marketing function.
Director of Marketing - Fort Lauderdale Marriott Vacations Worldwide CorpDirector of Marketing - Fort LauderdaleFort Lauderdale, FLGlobal Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Revenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management.
Director of Marketing, Chegg Skills Chegg, Inc.Director of Marketing, Chegg SkillsTallahassee, FloridaThis role exists to create demand across multiple channels, and help turn Chegg Skills into a clearly understood, trusted, and desired brand for learners, employers, and partners. We are looking for a Head of Marketing who is equal parts strategist, builder, and doer - someone who can think big, move fast, and execute relentlessly in an ambiguous environment.
Director of Public Relations and Marketing Four Seasons Hotels and ResortsDirector of Public Relations and MarketingFort Lauderdale, FLThrough creative and strategic thinking and execution, this role will increase awareness and visibility of the Hotel, and further enhance its offerings, contributing to driving property business objectives and overall engagement while liaising as an essential ambassador of Four Seasons Hotel and Residences Fort Lauderdale within the community and as a spokesperson for press and partnerships. The Director of Public Relations and Marketing will oversee, develop, and execute an annual strategic and integrated plan that supports the business objectives, including Public Relations, Digital Media, Social Media, and Marketing Communications Strategies.
NewDirector of Sales & Marketing BenchmarkDirector of Sales & MarketingWest Palm Beach, FL$150,000–$180,000 / yearPGH-BGRWhat you will have an opportunity to do:**Director of Sales & Marketing (DOSM)****The Belgrove Resort & Spa – West Palm Beach, FL** Autograph Collection by Marriott | Pyramid Global Hospitality**Position Overview**The Director of Sales & Marketing (DOSM) is responsible for leading the overall commercial strategy for **The Belgrove Resort & Spa**, a distinctive Autograph Collection hotel within the Marriott portfolio, known for its elevated guest experience, wellness offerings, and unique sense of place. Lead, mentor, and inspire the sales and marketing team, fostering a high-performance culture rooted in accountability, collaboration, and service excellence.* Oversee marketing initiatives that balance Autograph Collection brand identity with localized storytelling, including digital strategy, social media, partnerships, and public relations.*
Director of Sales and Marketing - Embassy Suites Orlando Airport Hilton Worldwide Holdings IncDirector of Sales and Marketing - Embassy Suites Orlando AirportOrlando, FLAs a key hospitality destination in one of the country''s most dynamic markets, the property offers the perfect blend of airport convenience, resort-area accessibility, and exceptional service, making it an exciting place to build a career and make a lasting impact. As a Director of Sales and Marketing, you're not just overseeing commercial strategies for the hotel - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Director of Sales and Marketing Marriott International IncDirector of Sales and MarketingWest Palm Beach, FLAs a luxury independent-branded resort backed by Marriott's powerful distribution and loyalty platform, The Belgrove requires a strategic, hands-on leader who can fully leverage Marriott systems, global sales channels, and Bonvoy loyalty while maintaining the property's individuality and positioning as a premier destination. The Director of Sales & Marketing (DOSM) is responsible for leading the overall commercial strategy for The Belgrove Resort & Spa, a distinctive Autograph Collection hotel within the Marriott portfolio, known for its elevated guest experience, wellness offerings, and unique sense of place.
Director of Sales & Marketing Pyramid Hotel GroupDirector of Sales & MarketingWest Palm Beach, FL$150,000–$180,000 / yearAs a luxury independent-branded resort backed by Marriott's powerful distribution and loyalty platform, The Belgrove requires a strategic, hands-on leader who can fully leverage Marriott systems, global sales channels, and Bonvoy loyalty while maintaining the property's individuality and positioning as a premier destination. The Director of Sales & Marketing (DOSM) is responsible for leading the overall commercial strategy for The Belgrove Resort & Spa, a distinctive Autograph Collection hotel within the Marriott portfolio, known for its elevated guest experience, wellness offerings, and unique sense of place.
Regional Director of Sales and Marketing - Senior Living EXP. REQ. HRA Senior Living LLCRegional Director of Sales and Marketing - Senior Living EXP. REQ.Orlando, FLIn consultation with the Vice President of Sales and Marketing, Vice President of Operations, and the Executive Director, reviews hires, trains, disciplines and terminates departmental employees in accordance with HRA policy. The Regional Director of Sales and Marketing, (RDSM) is responsible for the overall development, execution and leadership of the Sales and Marketing strategy for a given region, and, or communities.
NewDirector of Sales & Marketing PWSDirector of Sales & MarketingWest Palm Beach, FLDirector of Sales & Marketing (DOSM)The Belgrove Resort & Spa – West Palm Beach, FLAutograph Collection by Marriott | Pyramid Global HospitalityPosition OverviewThe Director of Sales & Marketing (DOSM) is responsible for leading the overall commercial strategy for The Belgrove Resort & Spa, a distinctive Autograph Collection hotel within the Marriott portfolio, known for its elevated guest experience, wellness offerings, and unique sense of place. As a luxury independent‑branded resort backed by Marriott's powerful distribution and loyalty platform, The Belgrove requires a strategic, hands‑on leader who can fully leverage Marriott systems, global sales channels, and Bonvoy loyalty while maintaining the property's individuality and positioning as a premier destination.
Director of Marketing- Orlando Linkage (MVC, SVC) Marriott Vacations Worldwide CorpDirector of Marketing- Orlando Linkage (MVC, SVC)Orlando, FLGlobal Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Revenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management.
Director of Sales & Marketing DoubleTreeDirector of Sales & MarketingMiami, FloridaThe hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space and a Convention Center with 152,000 square feet of meeting, event and exhibit space. Proven management abilities including, but not limited to recognizing key market areas and trends, planning short- and long-range goals, including strategic five-year planning, forecasting and budgeting, departmental profit loss analysis, sales contracts.
Director of Sales & Marketing - EC Montage Hotels & Resorts LLCDirector of Sales & Marketing - ECTampa, FLPendry Tampa will introduce a new modern luxury experience to the Tampa Riverwalk area with 220 design-forward hotel guestrooms, 200 private Pendry Residences, three signature food & beverage offerings, world-class spa and fitness center, rooftop pool and a myriad of Riverwalk fronting retail and restaurant outlets alongside more than 11,000 square feet of private event space. About You: The Director of Sales and Marketing is responsible for the strategic leadership, development, and overall resort-wide revenue and yield strategies, implementation and results including group and transient rooms, group food and beverage, meeting room rental, local catering, outlet, and other revenues.
Director of Sales & Marketing - Franchise Hilton Worldwide Holdings IncDirector of Sales & Marketing - FranchiseMiami, FLDirector of Sales & Marketing - FranchiseMiami, Florida, United States for more Details visit this url https://jobs.hilton.com/us/en/job/HILTGLOBALP103488EXTERNALENUS .
NewDirector of Sales & Marketing Hyatt Place Fort LauderdaleDirector of Sales & MarketingFort Lauderdale, FLThis dynamic and rewarding role necessitates strong leadership, where you will strategically spearhead sales, marketing, digital and social media initiatives to achieve financial objectives and to supervise, support and develop sales teams in line with Company objectives. Key Responsibilities Initiates and implements area sales, marketing, digital social media plans to sell hotel rooms and meeting/event space effectively and most profitably.
Director of Sales & Marketing Davidson Hospitality GroupDirector of Sales & MarketingOrlando, FloridaA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. Located steps from world-class cultural venues, restaurants, and nightlife, this boutique gem offers a vibrant downtown lifestyle with unmatched hospitality - making it a standout destination for both guests and hospitality professionals.
Director of Sales and Marketing Pyramid Hotel GroupDirector of Sales and MarketingFLThe Director of Sales & Marketing will provide visionary leadership to the Sales, Catering, Marketing, and Business Development teams while collaborating closely with Resort Operations, Revenue Management, and Executive Leadership to achieve financial goals and deliver exceptional guest experiences. This executive leader will be responsible for developing and executing comprehensive sales, marketing, public relations, and revenue strategies that maximize market share, drive top-line revenue growth, and elevate the resort's positioning as a premier leisure, group, and luxury destination.
Sales & Marketing | Director of Public Relations Fontainebleau Resorts LLCSales & Marketing | Director of Public RelationsMiami Beach, FLThe Director of Public Relations is responsible for helping to create a sustainable competitive advantage by effectively reaching key audiences with carefully crafted messaging that positively shapes attitudes, perceptions, reputation and actions towards the resort. The Director of Public Relations helps oversee and manages an internal public relations team (PR/Social Coordinator) and external public relations agencies (National Lifestyle, Food & Beverage, Social Media, as applicable).
US Eye - Director of Marketing-JOB ID 3025 US EyeUS Eye - Director of Marketing-JOB ID 3025University Park, FloridaAbout US Eye: US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing staff complaints, and resolving problems.