Responsibilities Ensure that the customer experience is best-in-class across your region: authentic, engaging, educational and aligned with Rivian's core values and culture Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company-wide strategic objectives while driving individual location and employee performance Responsible for ensuring flawless execution across all stages of the vehicle delivery process-including vehicle preparation, customer paperwork, logistics coordination, and final vehicle handoff Partner with Service, Vehicle Operations and other departments to analyze operations and processes to recommend changes that will drive efficiency and lower operating expenses Optimize the staffing model to align resources with customer demand, designing efficient schedules and shift patterns that maximize efficiency and deliver a best-in-class customer experience Collaborate cross-functionally to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion Manage operations in alignment with the financial plan, including revenue plan, payroll budget, and overall store P&L Enforce high fidelity in document execution to prevent errors and safeguard revenue Maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures Take on additional projects, duties and assignments as required and/or by request from the leadership Qualifications Retail, sales, hospitality or similar fields highly preferred; experience in a direct-to-consumer business model and/or commission-based sales organization a plus Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations Bachelor's degree or equivalent relevant working experience Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs Extensive experience with P&L, POS and CRM software Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management Comfortable operating large, high performance vehicles and conducting demo drives with customers Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver's license isn't in the appropriate state, you must be eligible to obtain one within the first 60 days of employment No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring Ability to obtain and maintain local sales licenses if applicable in your state Physical Requirements Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Competencies Excellent written and verbal language skills in English, additional languages a plus Strong analytical skills and proficiency in utilizing sales data and metrics Results-driven with a focus on achieving and exceeding sales targets An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do.