UNKNOWN

FEED

May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications) if qualified and approved. Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.

Canon Medical Systems USA Inc

Field Service Eng (CA)

Partner directly with NKC subsidiaries R&D organizations and global product and engineering teams to escalate systemic issues, validate root causes, prioritize corrective actions, drive closed-loop problem elimination, and convert field learnings into product, software, service, and documentation improvements. Working closely with global R&D, product, engineering, and field teams, the Senior Manager establishes scalable support models, resolves systemic issues, and advances operational excellence to ensure high availability of mission-critical healthcare technologies.

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