Customer Service Representative - Mail & Inventory Support AFSCME International UnionCustomer Service Representative - Mail & Inventory SupportWashington, DC$54,235–$84,693 / yearPerforms a variety of the Administration department's functions, including; switchboard coverage, guard desk coverage, driving assignments, mail processing, deliveries to include supplies and packages, inventory, stocking, shipping, conference room setup and breakdown, and office moves. High school graduate or equivalent and a minimum of three (3) years of work experience in customer service, mailroom, facilities support, and inventory control; or any equivalent combination of education and experience which provides the following knowledge, skills, and abilities.
IT Specialist (Customer Service) U.S. Department of DefenseIT Specialist (Customer Service)Washington, DC$71,957–$93,549 / yearExamples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.
Customer Service Rep (4313) - 5892 Mapledale Plaza Domino's Pizza IncCustomer Service Rep (4313) - 5892 Mapledale PlazaVATeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling.
Customer Service Rep (6037) - 13448 Dumfries Rd Domino's Pizza IncCustomer Service Rep (6037) - 13448 Dumfries RdDumfries, VATeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling.
Customer Service Rep (4314) - 2886 Dale Blvd Domino's Pizza IncCustomer Service Rep (4314) - 2886 Dale BlvdVATeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling.
Customer Service Rep (4368) - 1395 Old Bridge Rd Domino's Pizza IncCustomer Service Rep (4368) - 1395 Old Bridge RdVATeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling.
Customer Service Rep(08092) - 7410 Cooper Tavern Rd Domino's Pizza IncCustomer Service Rep(08092) - 7410 Cooper Tavern RdVATeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Customer Service Rep (4311) - 14402 Richmond Hwy Domino's Pizza IncCustomer Service Rep (4311) - 14402 Richmond HwyAlexandria, VATeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling.
Customer Service Rep (4350) - 338 Potomac Ave Domino's Pizza IncCustomer Service Rep (4350) - 338 Potomac AveAlexandria, VATeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling.
NewCustomer Service Rep(07185) - 517 S. 9th Avenue Domino's Pizza IncCustomer Service Rep(07185) - 517 S. 9th AvenueWashington, DCTeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Customer Service Rep(07072) - 11 NW 12TH AVE Domino's Pizza IncCustomer Service Rep(07072) - 11 NW 12TH AVEWashington, DCTeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
NewCustomer Service Rep(08281) - 196 Ambrier Plaza Domino's Pizza IncCustomer Service Rep(08281) - 196 Ambrier PlazaVATeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
NewCustomer Service Rep(08397) - 3207 Forest Brook Rd. Domino's Pizza IncCustomer Service Rep(08397) - 3207 Forest Brook Rd.VATeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Customer Service & Administrative Office Assistant HRS Talent SolutionsCustomer Service & Administrative Office AssistantWashington D.C., WashingtonRemoteCompleting that next step allows the hiring team to confirm applicant details, review availability, and consider candidates for suitable customer service support, administrative support, data entry, feedback, and office related opportunities. It can also serve as a strong starting point for candidates who want to build experience in customer service support, administrative work, online task coordination, data entry, and general office support.
Customer Service Specialist Curtiss-Wright CorpCustomer Service SpecialistAshburn, VA$26–$34 / hourThe Customer Service Specialist will serve as a global customer base in conjunction with the Program Management team and will be the primary interface to designated customers and all internal stakeholders to provide the best customer experience possible. In a timely manner, obtain end user statements, purchase order amendments, and deliver accurate order status from PO receipt to product shipment.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VAFull timePerform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to: CBP web‑based and client‑based applicationsEmail and messaging systemsMobile devicesHardware (printers, desktops, laptops, peripherals)Network connectivityWorkstation login and PIV card issuesRemote access, VPN, and DHS Workplace connectivityPerform password resets, account unlocks, and initial request intake in compliance with security policies. Help Desk Specialist I (Tier 1 Agent – Internal)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape.
Automotive Customer Service Rep/ Advisor Midas CHANTILLY 3386Automotive Customer Service Rep/ AdvisorChantilly, Virginia$18–$25 / hourChantilly Midas is a high volume, independently owned franchise seeking to hire a highly motivated individual to assist our sales manager with sales and customer service. Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up.
NewFront Desk Clerk FirstService CorpFront Desk ClerkWashington, DC$19–$22 / hourRequesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VAFull timePerform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve 90% of tickets assigned to Tier II in alignment with AQL targets. Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD).
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Information TechnologyJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics Information TechnologyMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashingtonOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$26.44–$35.78 / hourOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
IT Help Desk Specialist (3 spots) Compu-Vision Consulting Inc.IT Help Desk Specialist (3 spots)Columbia, MDC Desired but not required certifications include: Microsoft Certified Desktop Support Technician (MCDST), Computer Technology Industry Association Certification (A+), CompTIA PC and Network Technician (A+ and Net+), Helpdesk Institute (Customer Service Representative Certification), Microsoft Technology Associate (MTA). C Provide end-user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e-mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
NCIS Help Desk Manager | Active TS/SCI clearance General Dynamics CorpNCIS Help Desk Manager | Active TS/SCI clearanceQuantico, VA$111,155–$150,385 / yearFurther responsibilities include: assigning and overseeing the installation and maintenance of end-user devices, including desktops, laptops, printers, peripherals, and mobile devices, ensuring proper functionality and security; maintaining an up-to-date database of IT equipment; Oversee troubleshooting efforts conducted by the team, ensuring the effective consultation with users via phone, email, or self-service tickets. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance General Dynamics CorpNCIS Help Desk Analyst Tier 1 | Active Top Secret clearanceVA$22.26–$28.20 / hourConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
Help Desk Program Manager General Dynamics Information TechnologyHelp Desk Program ManagerWashingtonExperience: 10+ years of prior Help Desk experience with a minimum of 5 years’ experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Technician - TS/SCI W/ Polygraph General Dynamics Information TechnologyHelp Desk Technician - TS/SCI W/ PolygraphWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Unclassified Help Desk Manager - Top Secret clearance General Dynamics Information TechnologyUnclassified Help Desk Manager - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
Unclassified Help Desk Manager - Top Secret clearance General Dynamics CorpUnclassified Help Desk Manager - Top Secret clearanceWashington, DC$111,155–$150,385 / yearHow an Unclassified Help Desk Manager Will Make an Impact: Act as the senior manager for unclassified help desk operations, providing leadership and guidance to technicians and newly promoted team leads. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance General Dynamics CorpNCIS Help Desk Analyst Tier 2 | Active Top Secret clearanceVA$25.63–$31.52 / hourConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
Help Desk Manager CSA Global LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
NewHelp Desk Specialist Indigo ITHelp Desk SpecialistWashingtonThe Help Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets.
Defense Travel System Help Desk Technician II Essnova SolutionsDefense Travel System Help Desk Technician IIWashington, District of ColumbiaSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Help Desk Technician Tier III StratAcuity Staffing Partners IncHelp Desk Technician Tier IIIWashington, DC$36–$41 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Help Desk Technician - TS/SCI General Dynamics Information TechnologyHelp Desk Technician - TS/SCIChantilly, VirginiaMust possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Associate Salesforce Help Desk Analyst (Remote) TT ICF International IncAssociate Salesforce Help Desk Analyst (Remote) TTReston, VARemote$67,355–$114,503 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. As part of our award-winning team, youll work directly with customers to troubleshoot application issues, provide guidance on how to utilize the system, collaborate with ICFs technology team to resolve issues identified and document new requirements when needed.
Help Desk Technician - Tier II - TS/SCI with Polygraph General Dynamics Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
NewFront Desk Clerk Concord HospitalityFront Desk ClerkAlexandria, VAAs a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay.
Help Desk Specialist Athena Technology GroupHelp Desk SpecialistWashingtonAthena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. The ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
IT Solution Center (ITSC) Manager, Help Desk Digital Management LLCIT Solution Center (ITSC) Manager, Help DeskVAWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results.
IT Help Desk Specialist AHU Technologies IncIT Help Desk SpecialistWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
Technical IT Support - Help Desk(Job 1417) DLH Holdings Corp.Technical IT Support - Help Desk(Job 1417)Bethesda, MD$70,000–$75,000 / yearOur experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. Success in this role requires strong customer service, communication, and collaboration skills, with the ability to diagnose technical issues, explain solutions to non-technical users, and contribute to the continuous improvement of application support services and user experience.
Help Desk Support Essnova Solutions, Inc.Help Desk SupportWashington, DCProvide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
Sr. IT Specialist - Help Desk (Clearance Required) ConnsciSr. IT Specialist - Help Desk (Clearance Required)Washington, DCFull timeDiagnose and resolve hardware, software, operating system, endpoint, and peripheral issues affecting desktops, laptops, mobile devices, printers, scanners, docking stations, webcams, smart card readers, and related equipment. This position serves as a senior technical resource within the IT Customer Support Services team, resolving complex end-user issues, supporting enterprise technologies, and helping maintain reliable IT operations across headquarters and remote locations.
NewFront Desk Clerk FirstService ResidentialFront Desk ClerkWashington, DC$19–$22 / hourFull timeRequesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
NewTechnical Help Desk Associate APN Consulting IncTechnical Help Desk AssociateChantilly, VARemoteDaily responsibilities will include answering member's phone inquiries, monitor and check emails. Candidate will work as a technical support person and will have following responsibilities.
NewHelp Desk Engineer for MSP - Strong Tier 2 (DC Metro Area) SequenturHelp Desk Engineer for MSP - Strong Tier 2 (DC Metro Area)Fairfax, VATechnical Skills : Windows Administration and troubleshooting, basic scripting skills, O365, Azure, Azure AD, AD, Intune, Autopilot, Multifactor / SAML / OKTA / AD Connect, Windows Server (2008 R2+), Windows 7 and later, Adobe, Firewalls, Backup software, VPN, Hyper-V. Including technical support for desktops and laptops, printers, servers, software, and advanced networking utilizing remote access tools, chat and email support, telephone support, and onsite/field support.
Help Desk Manager E LogicHelp Desk ManagerWashington, DCE-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements.