Service Manager JobotService ManagerMadison, WI$80,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A minimum of 5 years’ experience in a service center environment, with a strong focus on operations management, team leadership, customer service, inventory management, and logistics management.
Assistant Parts Manager JobotAssistant Parts ManagerMadison, WI$70,000–$80,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Job Details: We are seeking a highly motivated and experienced Assistant Parts Manager to join our dynamic teamat our trucking and transportation company.
General Manager - Madison BCycle Bicycle Transit Systems IncGeneral Manager - Madison BCycleMadison, WI$80,000–$85,000 / yearThe General Manager reports to the Chief Business Officer and is responsible for managing and developing local team members, formulating and executing Madison BCycle strategies, supporting Revolution's commitment to diversity, equity, inclusion, and justice, and ensuring the long-term success and sustainability of the Madison BCycle system. Leadership Skills: Inspires and motivates employees to achieve operational and business goals; provides a stable, positive environment that challenges and develops employee potential; removes obstacles that interfere with team success; earns respect from team members, clients, partners, and Central leadership.
Senior Project Manager - Electrical JobotSenior Project Manager - ElectricalMadison, WI$150,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Project Manager will coordinate closely with internal stakeholders and external engineering partners, oversee equipment sourcing and procurement activities, and support construction planning to ensure readiness for mobilization and field execution.
NewCustomer Service Manager Collins Law Firm, LLCCustomer Service ManagerPewaukee, WI$50,000–$65,000 / yearli>Self-motivated problem solver: Works independently, takes ownership, and makes smart judgment calls without needing constant direction; thrives in a growing firm where systems are improving. Tech-savvy and fast learner: Comfortable learning new platforms quickly and juggling multiple systems daily (CRM, scheduling, intake forms, document tools, email/text workflows).
NewManager, Catering SpartanNash Associates, LLCManager, CateringMadison, WIOur braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Develop and maintain effective working relationships with the community, vendors, potential clients and current clients to ensure excellent customer service and to ensure catering services meet the expectations of customers and/or vendors, and to achieve catering revenue goals.
NewManager, Produce SpartanNash Associates, LLCManager, ProduceMadison, WIOur braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
NewWeld Manager (Mayville) Metalcraft of MayvilleWeld Manager (Mayville)Mayville, WI$7.24–$7.25 / hourReporting to the Plant Manager, the Weld Supervisor is primarily responsible for overseeing a team of Welders; including managing the welders, assigning tasks, and supporting the overall operation by ensuring full utilization of the Welding department resources. Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
NewQuality Manager Pro-Active Engineering LLCQuality ManagerSun Prairie, WICompensation and Benefits:Pro-Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, holidays and Gain Sharing bonuses. Supervisory ResponsibilityThis position oversees employees of the internal Quality Departments and is responsible for the employee life cycle and performance management within the department.
NewTax Senior Manager, Core Tax Services bdo consultingTax Senior Manager, Core Tax ServicesMadison, WI$146,000–$200,000 / yearSignificant knowledge of taxation related to personal income, estate and gift tax and wealth retention strategies, as well as taxation of entities owned by business owners (partnership and corporate taxation), is required. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
Senior Manufacturing Quality Manager - Hartland, WI Medline IndustriesSenior Manufacturing Quality Manager - Hartland, WIHartland, WI$134,000–$201,000 / yearFull timeAt least 5 years of experience related to the design/operation of medical device or drug combination product platforms, design controls, risk management, including working in compliance with QSR/GMP/ISO requirements or other regulated industries (21CFR 820, ISO 13485, ISO 14971, MDSAP, and MDR). Provide general guidelines and parameters for staff functioning; Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
Sr. Project Manager - Lead Self Perform Division - Construction Michael Page USASr. Project Manager - Lead Self Perform Division - ConstructionMadison, WI$125,000–$155,000 / yearFull timeRequirements Minumum 7 years experience as a Project Manager in the commercial construction industry Bachelor's degree in Construction Management, Engineering, or a related field strongly preferred Experience managing self perform trades Strong knowledge of construction methodologies, building codes, and safety regulations. With over 100 years of operating in Wisconsin, this general contractor's steadfast dedication to quality, safety, and sustainability has solidified our reputation as an industry leader.
Senior Project Manager - $1Billion/YR GC - Madison Michael Page USASenior Project Manager - $1Billion/YR GC - MadisonMadison, WI$140,000–$170,000 / yearFull timeThis is a unique opportunity to lead large-scale builds and help this firm further grow their Dane County presence. * Lead education, healthcare, and commercial construction projects from preconstruction through closeout.
NewProduction Manager- PCBA Manufacturing Pro-Active Engineering LLCProduction Manager- PCBA ManufacturingSun Prairie, WISupervisory ResponsibilityThis position oversees various positions, including Production, including Area Managers, Leads and operators and is responsible for the performance management of these employees. Deliver on Key Outcomes: our key production outcomes are SQDC – and the production manager aligns and focuses the team on improvement across all of these areas.
NewDirect Sales Supervisor TDS TelecomDirect Sales SupervisorFond du Lac, WI$71,500–$116,200TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Responsibilities:Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
NewTerritory Sales Representative TDS TelecomTerritory Sales RepresentativeMadison, WITDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Responsibilities:Engage with potential customers: Reach out to both new and existing prospects through door-to-door visits, networking, and referrals to inform them about TDS's voice, data, and television services within your assigned territory.
NewSr Territory Sales Representative TDS TelecomSr Territory Sales RepresentativeMadison, WI$62,200–$101,000TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. With your proven track record in door-to-door sales, you’ll hit the ground running, introducing homeowners to cutting-edge fiber internet, TV, and phone services that transform how they live, work, and play.
NewEquipment Rental Specialist Sunbelt RentalsEquipment Rental SpecialistMADISON, WI$21.38–$25.38 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
Customer Experience Manager Five Below IncCustomer Experience ManagerFond du Lac, WIAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Experience Manager - Madison Five Below IncCustomer Experience Manager - MadisonMadison, WIp>At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Part Time Customer Experience Manager The Michaels Companies IncPart Time Customer Experience ManagerWIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Service Manager C&S Wholesale Grocers LLCCustomer Service ManagerMadison, WIOur braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.
Experience Manager Ulta Beauty IncExperience ManagerMadison, WIAddress underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
Experience Product Manager Exact Sciences CorpExperience Product ManagerMadison, WI$76,000–$125,000 / yearul>Bachelor's degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor's degree. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.
NewCustomer Manager Acosta GroupCustomer ManagerWatertown, WI$65,000–$75,000 / yearOur sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. **\#DiscoverYourPath** **ABOUT US** Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Customer Experience Lead-West Towne Victoria's Secret & CoCustomer Experience Lead-West TowneMadison, WIPrimary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales.
Commercial Marketing Manager of Member Experience Medica Health Plans IncCommercial Marketing Manager of Member ExperienceWI$88,800–$133,245 / yearp>Medicas Commercial Marketing Manager of Member Experience is a strategic, collaborative marketing leader responsible for driving open enrollment awareness, retention, and year‑round member engagement for commercial health plans. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the positions scope and responsibility, internal pay equity and external market salary data.
Experience Manager Ulta Beauty, Inc.Experience ManagerMadison, WisconsinFull timeAddress underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
Entegral Associate Customer Delivery Manager Enterprise Holdings IncEntegral Associate Customer Delivery ManagerMadison, WIRemote$68,500–$82,200 / yearServe as the primary escalation point for owned small/medium projects regarding implementation and product delivery issues and risks; practice effective risk management and change management processes to minimize exposure, working with senior management to implement solutions. Creates and manages work plans to deliver contractually defined implementations in the Statement of Work; define and communicate tasks and milestones to track work effectively and communicate openly with internal and external stakeholders at all levels to ensure project status is visible and accessible.
NewCustomer Success Manager Johnson Health Tech CompaniesCustomer Success ManagerCottage Grove, WIThis role will monitor various customer feedback channels and social media platforms such as Facebook, X (Twitter), Trustpilot, BizarreVoice, and others; identifying leading-edge indicators within product reviews indicative of product quality or support services deficiencies. The Customer Success Manager (CSM) is responsible for capturing, analyzing, and translating customer feedback and social media reviews into actionable business insights that improve the customer experience, drive a positive social presence, and support strategic decision-making.
Aesthetic Experience Manager - Wisconsin South Evolus IncAesthetic Experience Manager - Wisconsin SouthMadison, WIRemote$100,000–$120,000 / yearAdditional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily. 5+ years of successful sales experience in the injectable aesthetics market, or comparable experience selling to medical spas, plastic surgeons, dermatologists, or other cash-pay healthcare verticals strongly preferred.
Customer Success Manager ApartmentIQCustomer Success ManagerMadison, WIRemotep>ApartmentIQ is the all-in-one data platform powering smarter decisions across multifamily—covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. Our sister company, MavenAI, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.
Senior Customer Success Manager MoxeSenior Customer Success ManagerMadison, WI$120,000–$135,000 / yearp>Required Skills/Abilities: Healthcare industry domain expertise, including robust knowledge of the following: value-based care, electronic medical records, quality programs, health information management, insurance markets (Commercial, Medicare and/or Medicaid). 5-7 years of Customer Success Management/Account Management experience with larger accounts managing delivery of technology/software solutions in a healthcare setting, previous SaaS experience strongly preferred.
Customer Account Manager Menasha Packaging Co LLCCustomer Account ManagerOconomowoc, WIOur Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Enterprise Customer Account Manager UKGEnterprise Customer Account ManagerMadison, WIA successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers’ goals with our broad set of products.
NewCustomer Success Manager OracleCustomer Success ManagerMadison, WI$33.65–$63.65 / hourThe Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Relationship Manager - Leasing (Title Commensurate with Experience) Bankers' BankRelationship Manager - Leasing (Title Commensurate with Experience)Madison, WIp style="text-align:justify">Bankers' Bank is a fast-growing, state-chartered financial institution with over $1.5 billion in assets dedicated to supporting community banks for more than 40 years. The Leasing Officer is a sales, revenue-generating role responsible for driving portfolio growth through new business development, relationship expansion, and strategic channel management.
Customer Success Manager Johnson Health Tech. Co., Ltd.Customer Success ManagerWIp>The Customer Success Manager (CSM) is responsible for capturing, analyzing, and translating customer feedback and social media reviews into actionable business insights that improve the customer experience, drive a positive social presence, and support strategic decision-making. This role will monitor various customer feedback channels and social media platforms such as Facebook, X (Twitter), Trustpilot, BizarreVoice, and others; identifying leading-edge indicators within product reviews indicative of product quality or support services deficiencies.
Customer Success Manager - Healthcare Wolters Kluwer N.V.Customer Success Manager - HealthcareMadison, WIThis includes ensuring the coordinated execution of tasks across a multi-disciplinary team (Systems Implementation, Customer Support, Enterprise Support, Research & Analytics, Lifecycle Marketing, etc.) and for a variety of activities (access planning, configuration, and execution; training & onboarding; communication plans & digital programs; reporting, etc.). They ensure strategic customer relationships are established and strengthened, drive product adoption and ensure utilization goals are achieved to maximize value realization, implementation projects are well-managed, communication plans are effectively designed and executed and ongoing performance is managed.
Manager Customer Technology MGE Energy IncManager Customer TechnologyMadison, WILeads and develops a team responsible for delivering customer-focused technology solutions by collaborating with business teams to set priorities, building capability, and creating a high-performing, accountable team environment. Serve as a visible and engaged leader, offer solution options, provide opinion on best-fit to business requests, address challenges, remove barriers, and support team members in navigating complex situations.
Manager Customer Insights & Data Analytics Ryder System IncManager Customer Insights & Data AnalyticsMadison, WIThey must be able to turn large amounts of raw data from multiple sources into insights and strategies that result in greater customer retention, the acquisition of new customers, inform cross-sell opportunities and assist in the development of key strategic initiatives and projects. Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Senior Customer Success Manager Open RolesSenior Customer Success ManagerMadison, WisconsinExecutive Storytelling & Reporting: Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring findhelp’s impact aligns with the customer’s clinical and financial objectives. Strategic Relationship Management: Serve as the primary point of contact for a portfolio of enterprise customers, building trust-based relationships with stakeholders from operational users to C-suite leadership to ensure measurable value, retention, and revenue growth.
Senior Customer Success Manager - Moveworks Moveworks IncSenior Customer Success Manager - MoveworksMadison, WI$88,000–$138,000 / yearp>For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations.
Manager, Customer Care Applications Exact SciencesManager, Customer Care ApplicationsMadison, WisconsinIn addition, this position is bonus eligible.Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.
Manager, Customer Care Analytics Exact Sciences CorpManager, Customer Care AnalyticsMadison, WI$112,000–$190,000 / yearli>Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.
Customer Success Manager Open RolesCustomer Success ManagerMadison, WisconsinExecutive Storytelling & Reporting: Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring the platform's impact aligns with the customer’s clinical and financial objectives. Strategic Relationship Management: Serve as the primary point of contact for a portfolio of enterprise customers, building trust-based relationships with stakeholders from operational users to C-suite leadership to ensure measurable value and retention.
Manager, Customer Success Verint Systems, Inc.Manager, Customer SuccessMadison, WIThe Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers. The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates.
NewCustomer Success Manager (Technical) AppianCustomer Success Manager (Technical)Madison, WI$125,000–$250,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. Experience with building, implementing, configuring, deploying, and/or testing of enterprise technology solutions using a software product or platform, ideally in Saas/PaaS model (examples include workflow, intelligent automation, BPM, CRM, ERP, EAI, RPA, ITSM, ECM, EHR, etc.).
Senior Customer Success Manager - Moveworks ServiceNow IncSenior Customer Success Manager - MoveworksMadison, WI$88,000–$138,000 / yearFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations.
Customer Success Manager Exact Sciences CorpCustomer Success ManagerMadison, WI$57,000–$102,000 / yearThese responsibilities will require effective cross-functional collaboration, including, but not limited to, sales organization, strategic accounts, client support and implementation services, market access, commercial operations and the revenue cycle teams to monitor and optimize the customer experience of these strategic accounts. Strive to remain current on integrated delivery network (IDN) knowledge, disease states, competition, and outside influences that impact our business and help identify emerging opportunities.