Paid Sick Days

Prescription Drug Coverage

Professional Development

401K

Flexible Spending Accounts

Retirement / Pension Plans

Life Insurance

OTHER

FEED

UNKNOWN

Qualifications: Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.

Overview:
Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team. A successful candidate will demonstrate: Management Skills: Capable of managing and developing members on a team to ensure operational soundnessCustomer Service Skills: Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the teamTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasksInfluence: Capable of building rapport with different personalities to drive positive resultsAgility: Able to process information and move quickly through problem resolutionCommunication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li><li>Team Leadership - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.</li></ul>

Qualifications:
Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management Preferred Area of Experience: Management or supervisory experience Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.  
 
Looking for a career with CIT? CIT is now a division of First Citizens Bank.
First Citizens Bank. Forever First®

First Citizens Bank

Operations Services Supervisor (Teller Manager)

[AW]-iCims

PART_TIME

YEAR

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval.

JOB PURPOSE: Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections. PRIMARY DUTIES & RESPONSIBILITIES: Will always include those specifically assigned by the immediate supervisor. <ul><li>Provide excellent service to all residents, prospects, and visitors to the community. </li><li>Effectively lease apartments in accordance with occupancy goals. </li><li>Follow Fair Housing Standards in all dealings with prospects and residents. </li><li>Conduct outside marketing under the direction of the Assistant Manager and the Community Manager. </li></ul><ul><li>Conduct the application review for each lease including credit and income verifications and background checks. </li><li>Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures. </li><li>Ensure the condition of leased apartments prior to move-in, including a final inspection. </li><li>Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. </li><li>Complete all tasks necessary to successfully operate the leasing office. </li></ul>Specific Responsibilities:  Daily/Weekly: <ul><li>Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit. </li><li>Answer all phone calls, emails, and voicemails that come in throughout the day. </li><li>Signage Inspection: Inspect bootlegs, banners, balloons, and brochures. </li></ul><ul><li>Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper. </li><li>Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed. </li><li>Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.  </li><li>Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication. </li><li>Applications: Enter prospect information into Entrata as directed by Assistant Community Manager.  Follow up with applicant to retrieve any incomplete information. </li></ul><ul><li>Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly. </li><li>Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems. </li><li>Renewals: complete renewal effort tasks as necessary. </li></ul>Monthly/On-Going: <ul><li>Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date. </li></ul><ul><li>Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.  </li><li>Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager. </li><li>Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents. </li></ul>TURN: <ul><li>Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication. </li></ul><ul><li>Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process. </li><li>Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in: </li></ul><ul><li>Enter gate codes, distribute parking decals. </li><li>Obtain utility hook-up verification from resident (or no mail key). </li><li>Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters). </li></ul><ul><li>Confirm Resident Contact Information & Demographics in Entrata </li></ul>QUALIFICATIONS:  <ul><li>Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience. </li><li>Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel. </li></ul><ul><li>Excellent customer service, sales, and negotiation skills. </li><li>Good communication and listening skills. </li><li>Able to speak effectively before groups of customers or employees of organization. </li><li>Able to read and understand lease documents. </li><li>Able to be an effective team player and interact well with others. </li></ul><ul><li>Organized and detail oriented. </li><li>Patient, even-tempered and works well under pressure. </li><li>Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals. </li><li>Able to write routine reports and correspondence. </li><li>Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations. </li></ul><ul><li>Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. </li><li>Effective time management skills. </li><li>Able to maintain confidentiality. </li><li>Able to follow directions from a supervisor. </li><li>Able to understand and follow posted work rules and procedures. </li></ul><ul><li>Able to accept constructive criticism. </li><li>Able to work weekends or overtime as job requires. </li></ul>EDUCATION AND EXPERIENCE REQUIREMENTS: <ul><li>Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. </li></ul>OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE: <ul><li>Knowledgeable in Microsoft Word and Excel. </li><li>Knowledge in Entrata preferred. </li></ul>CERTIFICATES, LICENSES, REGISTRATIONS: <ul><li>None </li></ul>JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for). Cooperation, Influence, Teamwork & Business Relationships – 25% □ Collaboration & Teamwork – 20% □ Cooperation – 20%  □ Customer Service – 20%  □ Influence – 20% □ Internal/External Relationships – 20%  Decision Making/Initiative – 25% □ Analytical & Problem Solving – 16.67% □ Decisive – 16.67% □ Practical Judgment – 16.67% □ Action-Oriented – 16.67% □ Confidence & Risk Taking – 16.67% □ Effort & Self Development – 16.67%  Job Knowledge and/or Job Specific Skills – 25% □ Job Knowledge – 16.67% □ Multi-Tasking – 16.67% □ Reporting – 16.67%  □ Work Quality– 16.67% □ Work Quantity – 16.67% □ Creativity & Productivity – 16.67% Professional/Technical/Communication Skills – 25% □ Ethics & Values – 14.29% □ Integrity – 14.29%  □ Perseverance& Determination – 14.29%  □ Reliability & Punctuality – 14.29%  □ Time Management – 14.29% □ Approachability & Composure – 14.29% □ Verbal & Written Communication – 14.29%  WORKING ENVIRONMENT AND PHYSICAL DEMANDS: Check (□) one or more of the following that best describes the environment and types of exposures of the job: X Office environment                   X Outdoors environment _ Mechanical facility                    X Changing weather conditions _ Toxic or caustic chemicals        _ Odors or fumes _ Electrical current                       _ Loud machine/Equipment noise _Above ground level                    _ Confining spaces Physical Demands:  <table border="1"><tbody><tr><td>Over 2/3 Time </td><td>Between 1/3 and 2/3 </td><td>Under 1/3 </td></tr><tr><td>Walking </td><td></td><td>X </td></tr><tr><td>Sitting </td><td>X </td><td></td></tr><tr><td>Standing </td><td></td><td>X </td></tr><tr><td>Climb or balance </td><td></td><td>X </td></tr><tr><td>Lifting under 10 lbs. </td><td></td><td>X </td></tr><tr><td>Lifting over 10 lbs. </td><td></td><td>X </td></tr><tr><td>Reach with hands & arms </td><td>X </td><td></td></tr><tr><td>Stoop, kneel, crouch or crawl </td><td></td><td>X </td></tr><tr><td>Talk or hear                                 X </td><td></td><td></td></tr><tr><td>Travel Outside the area </td><td></td><td>X </td></tr></tbody></table>SUPERVISORY RESPONSIBILITY: Does this job have supervisory responsibilities? No Powered by JazzHR

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