Conducting quarterly remote audits of collection law firms, evaluating a sampling of accounts to assess compliance with Company policies and procedures at the time accounts are assigned (e.g., validating proper scrubs of accounts performed, such as bankruptcy and SCRA; accuracy of pre-judgment interest calculations) and post-judgment (e.g., timeliness of garnishments); Answering inbound calls from customers with any questions or concerns they may have regarding their contractual obligations; Monitoring status and resolution of action plans resulting from ongoing due diligence of collection law firms (e.g., onsite and remote audits conducted by company auditors); Confirm collection law firm adherence to Company notification requirements, including sending proper interface coding to communicate account statuses; Manage special projects assigned to collection law firms, as needed; Perform audits of accounts closed by collection law firms, including, but not limited to, reviewing and verifying account balances, balance adjustments, timely release of lien/title and/or contract in compliance with applicable law; Maximize profitability to collect on deficient accounts through settlement and payment plan approvals; Provide ongoing support to the Company’s collection law firms. Assessment: Assess collection law firm performance; assess adherence to the Company’s processes and policies; identify barriers; recommend and implement changes, including oversight of collection law firms for performance and fit.