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Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.). To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

Job Description: Job Summary: Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives. Job Responsibilities: Patient Experience + Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience. + Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.). + Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen’s pharmacy role from transactional to interpersonal. + Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager. Operations + Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service. + Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. + Reviews, interprets, and accurately dispenses prescribed medications, as required. + Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote the efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for opening and closing the pharmacy and shift changes. + Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present. + Collaborates with Store Manager to define and develop new strategic business opportunities. + Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology. Finds opportunities to improve productivity + Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and conducting or participating in third party audits. + Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions. diagnostic testing, disease state management and other healthcare services. + Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services + Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines + Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy. + Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers.) People & Performance Management + Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws. + Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages pharmacy staff performance by overseeing the training of pharmacy staff (e.g., using the correct processes and tools) and conducting formal performance reviews. + Identifies high potential team members and proactively collaborates with Store Manager to manage career progression. + Addresses employee relations concerns. Maintains team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee management relationship. Training & Personal Development + Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services. + Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and Walgreens publications and communications. Maintains awareness of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance. + Completes education credits and training, including learning modules, as required by the Company + Seeks professional development by monitoring own performance, solicits constructive feedback, and leverages Healthcare Supervisor and Store Manager as mentors and coaches. Communications + Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. Business Performance Management + Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies pharmacy performance trends and opportunities for improvement. Business Planning + Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community Job ID: 1662188BR Title: Pharmacy Manager Company Indicator: Walgreens Employment Type: Full-time Job Function: Retail Full Store Address: 4155 S 3RD ST,MEMPHIS,TN,38109-05178-02775-S Full District Office Address: 4155 S 3RD ST,MEMPHIS,TN,38109-05178-02775-S External Basic Qualifications: + BS in Pharmacy or Pharm D Degree from an accredited educational institution. + Current pharmacist licensure in the states within the district. + Certified Immunizer or willing to become an immunizer within 90 days of hire. + At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing. (Some states may require more specific pharmacy experience in which case those requirements would take precedent). + Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. + An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only). About Walgreens and WBA Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide. Preferred Qualifications: + Supervisory experience planning, organizing, and directing the work of pharmacy staff. + At least 6 months pharmacy experience with Walgreen Co. + An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file. (Internal candidates only) An Equal Opportunity Employer, including disability/veterans We will consider employment of qualified applicants with arrest and conviction records. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits (http://jobs.walgreens.com/en/benefits) . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Shift: Store: 02775-MEMPHIS TN

Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise.
At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis.
Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance.
Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

Walgreens

Pharmacy Manager

Gap Inc.

OTHER

FEED

Must have experience in the building material distribution industry, particularly selling residential and commercial roofing products, with demonstrated success in those products to a local contractor base. Manager in Training (MIT) is a training program designed to allow the associate to learn every segment of our business and culture.

<div class="jd-section-employer"><div class="jd-description-text">Manager in Training (MIT)Position Description: SPEC Building Materials Corporation is recognized as one of the nation’s leading wholesale distributors of quality building materials and equipment for both the commercial and residential roofing contractor. Since 1973, SPEC Building Materials Corporation a family-owned and operated business has strategically grown to thirty-five convenient branch locations in markets throughout the Midwest, the South, and the Southeastern regions. We’re in search of team leaders who would like to run a business as if it were their own. Manager in Training (MIT) is a training program designed to allow the associate to learn every segment of our business and culture. Once training is successfully completed, the candidate will have an opportunity to run his or her own branch. Training Modules Customer Service/ Counter Sales Training Residential and Commercial Product Training Inventory Management & Cost Control Logistics & Warehouse Management Branch Manager Training Outside Sales Training Leadership Training Position Requirements: Preferably a 4-year BS in Marketing/Sales, Business Degree Two years of Industry (or) Industry related experience in Building Materials Two years of work experience Knowledge of Microsoft Word, Outlook, PowerPoint, and Excel. Have the entrepreneurial spirit, be self-motivated and enthusiastic about our business. Excellent customer service skills. Detail-oriented and possess excellent organizational and time management skills. Analytical and able to solve problems. Good verbal and written communication skills. Ethical and honest. Dependable and have a current state-issued driver’s license with a satisfactory driving record. Legally entitled to work in the United States Able to pass a company-required drug test. Read, speak, and write the English language to communicate with vendors, customers and other branch employees.</div></div><div class="jd-section-job-type">Job Type: Full-time</div><div class="jd-section-job-salary">Pay: $65,000.00 - $75,000.00 per year</div><div class="jd-section-job-taxonomy-attributes">Benefits: <ul><li>401(k) matching</li><li>Dental Insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul> Shift: <ul><li>Day shift</li></ul> </div><div class="jd-section-job-questions">   </div><div class="jd-section-job-work-location">Work Location: In person</div> Required Skills Preferably a 4-year BS in Marketing/Sales, Business. Knowledge of Microsoft Word, Outlook PowerPoint, Excel, and the Internet. Knowledge Residential & Commercial Roofing, Residential Windows, Entry Doors & Exterior Siding. Must possess the entrepreneurial spirit; be self-motivated, and be enthusiastic about our business. Must have excellent customer service skills, management skills, and attitude. Must be detail-oriented and possess excellent organizational and time management skills. Must be analytical and able to solve problems. Must have good verbal and written communication skills. Must be ethical and honest. Must have experience in the building material distribution industry, particularly selling residential and commercial roofing products, with demonstrated success in those products to a local contractor base. Must be dependable and have a current state-issued driver's license with a satisfactory driving record. Must be legally entitled to work in the United States. Must be able to pass a company-required drug test. Must be able to read, speak, and write the English language to communicate with vendors, customers, and other branch employees. Required Experience Two years of Industry (or) Industry-related experience in Home Building or Remodeling is a plus. Two years prior management experience (preferably in the building material distribution industry).

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