Lillington, NC30+ days ago
Collaborates with the Chief Medical Officer, DCO/CCO, and other staff to design and implement improved scheduling protocols, including redesigning workflows and re-aligning staff as necessary; Serves as strategic liaison for key organizational initiatives between all departments and patients while setting priorities for strategic work plan implementation; Assists Human Resources in the development and dissemination of monthly Employee Newsletter; Development and implementation of community newsletter; Maintains open channels of communication with the CEO and in relation to problems/issues in the centers or organizational “red flags” in a timely manner; (below target measures); Proposes and submits written recommended actions to address root causes; Helps ensure that organization and departmental goals and initiatives are consistent and in alignment with strategic organizational planning goals and objectives; Ensures that assigned measures of strategic goals and objectives are accurately measured and reported in a timely manner; Responsible for the tracking and monthly reporting of strategic scorecard metrics to CEO and Board of Directors. Rounds patient waiting areas to address concerns and questions of patients; supports the implementation and development of coordinated inter-site efforts to improve service excellence and resultant word-of-mouth encounter volume; Provide weekly report of patient grievances (wait time, cleanliness, staff friendliness, etc.); Report to DCO/CCO; Monitor and report on patients who are waiting more than one hour in the waiting or exam areas; Report by-site wait time scores as part of monthly performance measures; Develop and implement a reward and recognition program/plan (trophy cup, photos, newsletter) to recognize the FCCHC site with the highest overall average satisfaction score each quarter; Provides timely encrypted sampling list information bi-weekly (every other Tuesday) to The Crossroads Group (organizational development firm) or CEO designee.