Knowledge, skills, and abilities include basic consulting and facilitation/platform skills, strong time management skills, strong program and organizational skills, strong verbal and written communication skills; ability to articulate and gain support from others, ability to develop and maintain strong interpersonal relationships with district and regional team members, strong understanding of store operations and the market, ability to be flexible and to work in a transaction-driven, deadline-driven environment to meet the objectives of assignments, ability to perform in a matrix environment, ability to problem solve for decision-making, present ideas, expectations, and information in a concise, well-organized way, manage group or interpersonal conflict situations effectively; mediation skills are a plus, able to effectively assess risk against business benefit, proficient in Microsoft Office Suite, collaborative role as a team player, deliver results and ability to balance priorities under pressure, analytical to make decisions using data and business knowledge, comfortable with complexity, ambiguity, and change, trustworthy with strong business integrity and ability to hold sensitive information in confidence. Education and requirements include a minimum of 3 years of previous training experience or Operations Leadership experience (that included training components) or equivalent, previous experience as a trainer, corporate training specialist, or related position, high school diploma or equivalent required.