div class="col col-xs-7 description" id="job-description"> Job Title . About the Role: Reporting to the Executive Vice President of Communications, the Senior Director of Content and Messaging shapes the voice of All Voting is Local ("All Voting"), drives editorial strategy, and ensures consistent messaging across all channels to boost All Voting’s awareness and pipeline growth. Washington, DC20 days ago Deliverables focus on the development and deployment of inclusive, culturally appropriate, visually engaging and timely communications products to strengthen registration readiness, district‑level mobilisation, child wellbeing awareness, immunisation engagement and understanding of the Government's "Register with Care" approach. The rollout is expected to support approximately 16,000 children aged 0-35 months across Samoa's 51 districts and aligns with Samoa's Early Childhood Development (ECD) Framework 2024-2034 and long-term social protection strengthening efforts. The Part Time Seasonal Video Content Editor is a member of the Curly W Productions team and responsible for contributing to content across all platforms for multiple departments at the Washington Nationals. The ideal content editor is a fast, creative editor with strong technical skills that understands traditional marketing content while knowing emerging social content trends. Washington, DC30+ days ago Support the Content Strategy and Comms teams with light-touch planning and coordination tasks, such as organizing content for upcoming campaigns, tracking content usage across teams, or preparing simple materials to help teams understand how to apply content in their work. Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Washington, DC27 days ago Desired Qualifications: 4K/8K Video Editing Narrative Storytelling Motion Graphics & Lower Thirds Situational Awareness (during live and busy spaces) Vertical Framing & Reframing Cultural Sensitivity & Editorial Integrity File Management & Transcoding Creative Problem Solving (under tight deadlines) Color Grading (Rec.709 & Log) Project management Collaboration & Communication Salary Information The National Geographic Society offers a competitive and holistic total rewards package. How You’ll Contribute The Business Strategy and Performance team is responsible for creating the overall business strategy of all revenue streams on campus that meet or exceed gross and net revenue targets across all business lines including, but not limited to ticketing sales, tours group sales, food and beverage, retail, event rentals, and event programming. Washington, DC17 days ago li>Collaborate with email producers working on platforms like EveryAction to target key audiences and innovate new tactics for converting donors. Writing great copy is at the heart of what we do, but we are so much more than copywriters -- we develop campaign strategies, brainstorm creative, develop testing plans, collaborate with designers and are never above a terrible pun. Washington, DC27 days ago The Business Strategy and Performance team is responsible for creating the overall business strategy of all revenue streams on campus that meet or exceed gross and net revenue targets across all business lines including, but not limited to ticketing sales, tours group sales, food and beverage, retail, event rentals, and event programming. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks. Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. Working cross-functionally with partners across the organization, including Marketing, Actuarial, Finance, and others, to support the development, design, and implementation of new products, programs, and processes. Washington, DC30+ days ago Subject matter familiarity with any of the following: nuclear industrial base, nuclear fuel cycle, critical and at-risk materials (including rare earths, tritium, HEU/LEU supply chains), CFIUS, export controls, emerging technology assessments (AI/ML, nuclear fuel cycle, quantum, biotech, advanced semiconductors, material characterization). The Data Analyst will develop and maintain analytic products, dashboards, and ETL pipelines informing nuclear industrial base assessments, at-risk materials monitoring, CFIUS reviews, and emerging technology evaluations. li>Provide support for Tier III calls regarding a U.S. citizen that requires immediate OCS staff action; including death, presumed death, significant injuries/illnesses; unaccompanied minors, congressional calls and cases with media interest; inquiries from the public during an emergency or crisis situation in accordance with guidelines provided by Consular Affairs; Receive transferred calls from the GSA Call Center and record all pertinent contact information to be transmitted via email to CA/OCS/ACS and CA/OCS/CI personnel for complex cases; Respond to Tier II/Tier III call center inquires in a courteous and professional manner, including handling call received in crisis situations and/or from abusive callers; Follow CA provided guidance on sensitivity and discretion in handling personal/confidential information; Provide after-hours support for emergency or crisis situations as identified by Consular Affairs; Respond to enrollment inquiries for U.S. citizens traveling and/or living abroad; if required, contractor shall access an online enrollment system provided at a CA designated website and enter the enrollment information on behalf of the callers; Triage and enter information into various databases (Excel, American Citizens Services (ACS), Consular Task Force (CTF) and other CA databases deemed appropriate; Perform other duties as assigned. Assist in the collect of quantitative and statistical data from the Consular Workload Statistics System (CWSS); Assist in providing updates to resource documents on the Consular Affairs website using web-editing software, coordinating with intra and inter-agency colleagues as required; Assist in drafting and analyzing IT requirements for all OCS systems including: ACS; IPCA modernization; Smart Traveler Enrollment Program (STEP) enhancements; web based ATS and Consular One; Provide paralegal support for OCS staff whose responsibilities are related to numerous legal areas including family law; Develop comprehensive user training materials for the Adoptions Tracking Service (ATS) and Complaint Registry, or other CA or OCS-specific systems, as required, and develop training program for delivery to users; Produce Hague certificates required in immigration and emigration cases: develop training for accredited adoption service providers; Establish and maintain positive relationships with external stakeholders. li>Provide support for Tier III calls regarding a U.S. citizen that requires immediate OCS staff action; including death, presumed death, significant injuries/illnesses; unaccompanied minors, congressional calls and cases with media interest; inquiries from the public during an emergency or crisis situation in accordance with guidelines provided by Consular Affairs; Receive transferred calls from the GSA Call Center and record all pertinent contact information to be transmitted via email to CA/OCS/ACS and CA/OCS/CI personnel for complex cases; Respond to Tier II/Tier III call center inquires in a courteous and professional manner, including handling call received in crisis situations and/or from abusive callers; Follow CA provided guidance on sensitivity and discretion in handling personal/confidential information; Provide after-hours support for emergency or crisis situations as identified by Consular Affairs; Respond to enrollment inquiries for U.S. citizens traveling and/or living abroad; if required, contractor shall access an online enrollment system provided at a CA designated website and enter the enrollment information on behalf of the callers; Triage and enter information into various databases (Excel, American Citizens Services (ACS), Consular Task Force (CTF) and other CA databases deemed appropriate; Perform other duties as assigned. Assist in the collect of quantitative and statistical data from the Consular Workload Statistics System (CWSS); Assist in providing updates to resource documents on the Consular Affairs website using web-editing software, coordinating with intra and inter-agency colleagues as required; Assist in drafting and analyzing IT requirements for all OCS systems including: ACS; IPCA modernization; Smart Traveler Enrollment Program (STEP) enhancements; web based ATS and Consular One; Provide paralegal support for OCS staff whose responsibilities are related to numerous legal areas including family law; Develop comprehensive user training materials for the Adoptions Tracking Service (ATS) and Complaint Registry, or other CA or OCS-specific systems, as required, and develop training program for delivery to users; Produce Hague certificates required in immigration and emigration cases: develop training for accredited adoption service providers; Establish and maintain positive relationships with external stakeholders. Washington, DC15 days ago li>Assist in gathering information for reporting and analyzing OCS' communications with U.S. Citizens abroad, U.S. Embassies and Consulates, U.S. Congress and the traveling public; Utilize the Department of State guidelines to communicate information through various channels, to include oral presentations, email, SharePoint, web and webinars; and manage information flow through these same tools. Respond to enrollment inquiries for U.S. citizens traveling and/or living abroad; if required, contractor shall access an online enrollment system provided at a CA designated website and enter the enrollment information on behalf of the callers. Washington, DC30+ days ago A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Develop and maintain dashboards and visualizations, for example in Power BI, and support the design of simple low-code applications or workflows, such as in Power Apps, to streamline data collection, tracking, and reporting. Washington, DC20 days ago Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Acceptable Use Policy - Legal Matters - Privacy Policy - CCPA - GDPR - Contact Cogent Webmaster - Net Neutrality - Statement Concerning Modern Slavery Act (UK) - Accessibility. May consider more years of relevant experience in lieu of degree Ability to learn proprietary CRM Software Basic knowledge of HTML and troubleshooting skills Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences Ability to effectively synthesize clear explanations of complex technical or business process to audiences with varying levels of background and expertise Two plus (2+) years of relevant experience with MS Office products This position request U.S Citizenship and the ability to obtain and maintain Public Trust Security Clearance You Might Also Have: One plus (1+) of experience working in a Senator or Congressman's office using IQ product would be beneficial Previous helpdesk/onsite support experience Working knowledge of Technical Support Ticketing systems Oracle/SQL knowledge and experience Experience in Multimedia Design and Web Content Development would be a Plus We take care of our employees. The Challenge: Able to multi-task while supporting VIP clients Provide daily support for intranet Quorum (IQ) product to customers Provide weekly reports and open tickets for each support or consulting request from customers Train IQ product to new customers as they turnover in customer offices Guide and make decisions in formulating new sound business and related technical processes as well as analyzing/optimizing current processes Coordination with customer business process owners and various technology teams to ascertain/develop technical requirements and user acceptance testing relating to CRM system functions including but not limited to new data acquisition and system VIP output What Sets You Apart: Bachelor's degree with two plus (2+) years of relevant experience. Washington, DC30+ days ago The function spans intelligence, executive protection, investigations, travel and event security, security operations, environmental health and safety, and crisis management - and it's growing quickly as Anthropic's footprint, public profile, and threat surface all expand. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Washington, District of Columbia30+ days ago div>· 5+ years of experience with Agile / SCRUM processes and working in Sprint Development team. · 5+ years of experience working with GIT code repository software. · 5+ years of experience developing unit and regression tests. · HTML5, CSS3, JavaScript, jQuery + 3 Nice to Have: · 5+ years of experience developing secure websites using industry best practices (such as preventing cross site scripting or SQL injection attacks and coding logging into software functionality). · 3+ years of experience working with Azure DevOps / TFS using boards and code repository. · Familiarity with SendGrid · Familiarity with Web Content Accessibility Guidelines (WCAG) · Familiarity with identity provider (IdP) integration using OpenID Connect (OIDC) or SAML · Experience working with Azure DevOps, Jira, or equivalent for SDLC management. Compensation: $52.00 per hour . The resource will act in a developer and analyst role to provide maintenance and support for a variety of Client Department of Health and Human Services applications. Programmer Analyst 6 (.NET C# Developer) Must Have: · 5+ years of .NET CORE 3.1 or higher (6.0 preferred) and C# experience. · 5+ years of experience developing with REST web service interfaces or Web APIs. · 5+ years of experience with SQL including writing and maintaining complex Select/Insert/Update statements. · 3+ years of experience with developing code to allow users to upload documents from a website. Gather intelligence from third-party sources (e.g., GMI Analyst, Alexa, CLEAR, WebCRD, IARD, Google Searches, Thompson One) and summarize research in well-written, concise, factually sound manner; completed templates will be used by legal and account staff to analyze the tip. Conduct research across various systems and databases to identify prior relevant complaints and related investigations/exams, and locate relevant information related to TCR subjects, and allegations (e.g., in TCR, HUB, IRIS, Trends, WebCRD, PAUSE, Internet/Google, Palantir). Specialized experience for this position is defined as experience: 1) performing complex spatial analysis, such as network, suitability, or predictive modeling, and managing the integrity of geospatial databases to support program decisions; and 2) automating geospatial workflows using scripting languages (such as Python) and supporting web-based GIS platforms (such as ArcGIS Online or ArcGIS Enterprise). To apply for this position, you MUST provide a complete application package which includes: Your two (2) page RESUME showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
li>Spouse of service members killed while on active duty: documentation showing a) the member was released or discharged from active duty due to his or her death while on active duty; b) the member of the armed forces was killed while serving on active duty; c) proof of the widow or widowers marriage to the member of the armed forces (i.e., a marriage license or other legal documentation verifying marriage); and d) a statement certifying that the individual seeking to use the authority is the un-remarried widow or widower of the service member. Spouse of service members who incurred a 100% disability because of the service members active-duty service: documentation showing 1) the member of the armed forces retired, or was released or discharged from active duty, with a disability rating of 100 percent; and 2) documentation of marriage to the member of the armed forces (i.e., a marriage license or other legal documentation verifying marriage). Washington, DC22 days ago General Manager Duties: As a Senior Manager you will: Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher-level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels. To be qualifying for this position your experience should be sufficient to demonstrate: Experience applying management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight; Experience planning, directing, and evaluating work of subordinate managers, employees, and/or others. Washington, District of Columbia30+ days ago Job DescriptionThe Business Analyst is responsible for gathering and documenting clear, unambiguous, and testable business requirements from the client, and understanding the business requirements thoroughly in order to communicate business need and system functionality to technical and non-technical stakeholders, project team members, and the user community. Works directly with project team including user interface/user experience (UI/UX) solution architects, database administrators, developers, QA testers, and others to ensure understanding of the requirements, functionality, size, and scalability of the IT solution. The following are illustrative of acceptable courses: optimization; mathematical modeling; queueing theory; engineering; physics (except descriptive or survey courses); econometrics; psychometrics; biometrics; experimental psychology; physical chemistry; industrial process analysis; managerial economics; computer science; measurement for management; mathematical models in social phenomena; and courses that involved application of operations research techniques and methodologies to problems of management, marketing, systems design, and other specialized fields; or other comparable quantitative analysis courses for which college-level mathematics or statistics is a prerequisite. Significant investments are advancing the research and development of autonomous vehicles, environmentally friendly electric aircraft, high-speed and long-endurance solar-powered aircraft, and new types of space vehicles. li>Certain Military Spouses: Permanent Change of Station (PCS) orders authorizing you to accompany the Military member to the new duty permanent station; OR verification of the members 100% disability (VA Letter); and/or verification of the members death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage). For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments. Specialized experience for this position is defined as: performing complex qualitative and quantitative evaluations of program operations to improve workflow efficiency; interpreting and applying federal regulations, agency directives, and Department of Energy (DOE) policies; developing analytical products, including operational assessments and programmatic evaluations, to support leadership decision-making; and coordinating project initiatives while collaborating with federal staff, contractors, and external partners to align goals and resolve operational issues. A successful candidate in this position will serve as a Management and Program Analyst to conduct complex evaluations, advance program effectiveness, and strengthen management controls across NNSA mission areas by providing authoritative guidance on policy interpretation, delivering high-quality analytical products to senior management, and applying expert knowledge of departmental policies to optimize internal processes and ensure strict program compliance. Utilize modern technology solutions such as Page Vault, X1 Social Discovery, PageFreezer/WebPreserver, or other solutions to capture social media (e.g., Twitter, Facebook, Instagram, TikTok, etc.) and/or website/webpage content as identified and directed by case teams and/or DWT professional staff. This is an exciting opportunity to work for one of the top law firms in the U.S. Davis Wright Tremaine LLP is looking for a Practice Support - Social Media Collections and Relativity Analyst to join our team in our Seattle, Portland, Los Angeles, San Francisco, New York City, or Washington D.C. offices. Washington DC, Washington DC30+ days ago p style="min-height:1.5em">YouTube | LinkedIn | X (Twitter) | Facebook. Lead the day-to-day FedRAMP continuous monitoring process including vulnerability management lifecycle, from identification through remediation and verification, coordinating with Security, Engineering, and DevOps teams to address issues identified with tools such as Wiz, Burp Suite, AWS native services, and other platforms and resolve issues within FedRAMP and GovRAMP timelines. li>Perform IT risk assessments of internal initiatives and critical third-party vendor relationships against criteria from information security frameworks and industry regulations, such as ISO/IEC 27001, NIST SP 800-53, SSAE 18 SOC II Type I and Type II, DoD compliance frameworks (e.g., NIST 800-171, CMMC, FedRAMP), NIST CSF, FERPA, and privacy regulations like GDPR and CCPA. The IA Analyst will also support and contribute to business continuity management and planning activities, support and conduct information security audits, assess risks associated with third-party service providers, develop and deliver security awareness training content, and participate in the measurement and reporting of key risk indicators and metrics across the organization. p>Why This is an Exciting Role: As an Intelligence Support Analyst at Boeing Intelligence & Analytics you will be responsible for supporting Department of Homeland Security (DHS) Intelligence Analysts, Information Officers, and Collection Managers in using the Defense Intelligence Agency (DIA) Think Analyze Connect (TAC) data discovery system to support their intelligence requirements by: - Working closely with the customer on developing information requests and expressing them as queries and grids to support the customers' day to day operations.
- Experience using intelligence analysis or research tools such as RMT, DataXplorer, FADE, Palantir, Analyst Notebook, Multi-media Message Manager (M3), Pathfinder, CHROME, HOTR, Distributed Common Ground System (DCGS), Terrorist Identities Datamart Environment (TIDE), or Google Earth.
li>You have intermediate to advanced SQL skills and experience working with data visualization tools (Looker, Tableau, Google Data Studio, or similar) to build clear, decision-ready dashboards and reports. Were looking for a Senior Analyst to support marketing and fundraising clients by helping us build out reporting frameworks, deliver data-driven insights, and keep pace with the analytical needs of both internal and client teams. You are highly adept at using data, statistics, strategic insights, and your knowledge of data management, data warehousing, and digital channels-including CRM, email, media (both paid and owned)-to reach clients' goals. The ideal candidate will have experience in data modeling, familiarity with ETL processes, and deep expertise in leveraging large datasets to enable strategic decision-making. Washington, DC13 days ago NNSA maintains and enhances the safety, security, and effectiveness of the U.S. nuclear weapons stockpile without nuclear explosive testing; works to reduce the global danger from weapons of mass destruction; provides the U.S. Navy with safe and effective nuclear propulsion; and responds to nuclear and radiological emergencies in the United States and abroad. Your two (2) page RESUME showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date). Washington, DC30+ days ago Preferred Qualifications: Microsoft SC‑200 (Security Operations Analyst) - highly preferred• Microsoft SC‑100 (Cybersecurity Architect)• Microsoft AZ‑500 (Azure Security Engineer)• Microsoft SC‑300 (Identity and Access Administrator)• Experience architecting multi‑tenant or multi‑workspace Sentinel environments• Experience with Sentinel content hub solutions and custom content development• Proficiency with Microsoft Defender for Cloud workload protection across Azure, AWS, and GCP• Experience developing Logic Apps and Power Automate flows for security automation• Proficiency with Splunk for monitoring, alerting, and threat hunting• Knowledge of Microsoft Azure/Entra ID access and identity management (Conditional Access, PIM, Identity Protection)• Experience with digital forensics tools (Autopsy, Magnet Forensics, KAPE, CyLR, Volatility, Zimmerman tools)• Experience with ServiceNow SOAR for automated ticketing and response• Proficiency in Python, PowerShell, and Bash for automation and tool development• Ability to perform static/dynamic malware analysis and reverse engineering• Experience integrating cyber threat intelligence and IOC-based hunting into Sentinel TI module• Experience leading purple team exercises and translating findings into actionable detections• Additional preferred certifications: Microsoft: SC‑200, SC‑100, AZ‑500, SC‑300, SC‑900. Education & Experience• Bachelor's degree and a minimum of 5 years of cybersecurity experience, OR a high school diploma and 9 years of cybersecurity experience.• Minimum 3 years of hands-on experience implementing and operating Microsoft Sentinel (workspace deployment, analytics rule development, workbook creation, playbook automation).• p>BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: Degree: in operations research; or at least 24 semester hours in a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence in college-level mathematics or statistics. DUTY 1: Performs Career Broadener assignments involves a broad range of functional research assignments entailing unique problems, creativity, innovative use of techniques, advanced approaches, and/or new technologies supporting the ACC Enterprise Data Office (EDO). Washington, DC30+ days ago p>MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education. Demonstrated highly proficient oral and written communication skills by providing authoritative guidance, coordinating comprehensive presentations, and developing and recommending administrative procedures and change-management initiatives to improve organizational performance and operational effectiveness. Washington, DC30+ days ago p>Phone 866-743-5748 Website https://irsgov.sharepoint.com/sites/EmployeeResources/SitePages/ERC-Help-Desk.aspx You must also meet the following requirement(s): - TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment.
Washington, DC30+ days ago AdditionalLocations-[ --{ ----"city":-"Pasadena", ----"region":-"CA", ----"country":-"United-States" --}, --{ ----"city":-"Oakland", ----"region":-"CA", ----"country":-"United-States" --}, --{ ----"city":-"Honolulu", ----"region":-null, ----"country":-null --}, --{ ----"city":-"Rockville", ----"region":-null, ----"country":-null --}, --{ ----"city":-"Aurora", ----"region":-null, ----"country":-null --}, --{ ----"city":-"Portland", ----"region":-"OR", ----"country":-"United-States" --}, --{ ----"city":-null, ----"region":-"Washington", ----"country":-"United-States" --}, --{ ----"city":-"Alexandria", ----"region":-null, ----"country":-null --}, --{ ----"city":-"Renton", ----"region":-null, ----"country":-null --} ] custom_fields. Drives strategic data-informed decisions by consulting with clients to identify and clarify key business needs; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing analysis plans; measuring the impact of business decisions on clients, customers, and/or members; working with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables. p>In this role, you'll play a key role in delivering world-class enterprise technical support to Gainsight's paid support customers by managing a portfolio of enterprise clients and owning complex technical and functional issues end-to-end, from initial report through resolution. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working cross-functionally with teams like Product, Engineering, and Customer Success. Washington, DC30+ days ago Performs intake and documentation of service requests through ServiceNow and Jira Service Management, completing ticket creation tasks, selecting appropriate categories, and initiating routing actions that maintain workload accuracy and audit visibility. This is an entry-level position serving as a first point of contact for warfighters, civilian personnel, contractors, and mission partners who depend on reliable access to WDP platform services and mission-critical data tools across classified and unclassified networks. ol>System Maintenance, Updates, and Innovation: Assist in Diagnosing and Resolving IT Issues: Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed. Support System Modifications, Implementation, and Testing: Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
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