Responsibilities will include, but will not be limited to the following: ⢠Provide remote support and system monitoring for clients throughout the US ⢠Proactively address system issues as they arise ⢠Knowledge of Control systems (Control4 / Savant / Crestron / Lutron) - make basic code changes and troubleshooting ⢠Perform service tasks in an efficient and quality conscious manner including, but are not limited to: ⢠Responding to client requests via phone/email, system checks, & client check-in calls ⢠Communicate proper steps and best practices to the client for use of AV & Control system ⢠Remotely perform preventative maintenance of client systems (Via provided service tools) ⢠Perform remote installation of control programs (Control4 / Savant / Crestron / Lutron) Firmware - upload and download ⢠Test integrated systems and components via remote access ⢠Schedule, dispatch and manage service technicians for site visits ⢠Weekend on-call rotation is a requirement ⢠In office presence at least 3 days a week is a requirement ⢠Local Travel to field jobsites as needed ⢠Additional duties as assigned.
⢠Knowledge of Control4 system Composer -Pro & Putty programming ⢠Knowledge in Cisco, Sophos, Pakedge, Araknis, Watchguard, or Ruckus networking equipment ⢠Knowledge in Crestron Toolbox, biamp and Q-Sys Designer suites ⢠Ability to communicate with Clients from around the US over the phone ⢠Ability to multi-task and work in a timely manner for high profile client issues ⢠Flexibility to work with team for support coverage for call center hours if needed.