Contact Call Center Manager Zp Group LlcContact Call Center ManagerRALEIGH, NC$90,000–$100,000 / yearThe Contact Call Center Manager will oversee daily contact center operations, lead and develop frontline supervisors and associates, and ensure exceptional customer experience while meeting performance, quality, and efficiency goals. An ideal candidate for the Contact Call Center Manager role is a hands-on leader with strong operational expertise and a passion for team development and service excellence.
Call Center Manager Zp Group LlcCall Center ManagerDurham, NC$85,000–$110,000 / yearResponsibilities of the Call Center Manager : Lead daily operations by overseeing contact center performance and ensuring consistently high‑quality customer experience. Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast‑paced environment.
Call Center Manager Sports Endeavors IncCall Center ManagerNCp>The right candidate leads with presence, coaches with intention, and takes real satisfaction in building a team that executes at a high level, shift after shift and season after season. Keep a close eye on contact drivers across fraud, payments, and order management, and surface emerging trends to leadership.
Call Center Operations Manager Zp Group LlcCall Center Operations ManagerDurham, NC$80,000–$100,000 / yearThe Operations Manager role is ideal for a people‑focused leader with strong call center operations experience, a passion for customer experience, and the ability to drive performance. Piper Companies is seeking an Operations Manager to lead and scale a customer support/call center team within a fast‑growing services-focused industry organization.
Manager, Customer Service (Call Center) Zp Group LlcManager, Customer Service (Call Center)Durham, NC$90,000–$110,000 / yearThe Manager, Customer Service (Call Center) will oversee daily call center operations, drive performance excellence, and lead teams focused on delivering a high‑quality customer experience. An ideal candidate for the Manager, Customer Service (Call Center) role is an experienced people leader with strong operational discipline and a passion for customer satisfaction.
Member Support Center Manager Excel FitnessMember Support Center ManagerDurham, North Carolinadiv>Purpose: Works closely with the Member Support Center director to lead assigned site operations and supervise all representatives to assure high-quality, efficient, and timely processing of inquiries from external and internal Planet Fitness customers. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.Member Support Center Manager Planet Fitness IncMember Support Center ManagerDurham, NCp>Works closely with the Member Support Center Director to lead assigned site operations and supervise all representatives to ensure high-quality, efficient, and timely processing of inquiries from external and internal Planet Fitness customers. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.Supervisor, Customer Service Brighton Health Plan SolutionsSupervisor, Customer ServiceChapel Hill, North CarolinaBrighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives.Clinical Manager The Stepping Stones Group LLCClinical ManagerNorth Carolina, NC$65,000–$70,000 / yearWhat You'll Do Provide clinical oversight for all center-based ABA services and programming Lead, mentor, and performance-manage Senior BCBAs, BCBAs, ACSs, and Behavior Technicians Ensure implementation of CAS's Personalized Care Philosophy and assent-based practices Monitor program quality, data integrity, session notes, and treatment outcomes Support intake assessments, FBAs, and timely completion of all clinical reports Partner with regional leadership on caseload planning, staffing, and productivity Oversee center census, ratios, and staffing to ensure consistent service delivery Maintain compliance with health, safety, and regulatory requirements Build and sustain strong relationships with families, schools, providers, and community partners Represent CAS in outreach events and referral-building activities Analyze clinical and financial performance to support center sustainability Serve as a resource for team members regarding policies, procedures, and best practices How Success Is Measured Success in this role is defined by: High-quality, ethical, and consistent clinical care Strong performance, engagement, and retention of clinical staff Positive client outcomes and family satisfaction A healthy, fully staffed center operating at sustainable capacity Effective collaboration with regional leadership and partners ____ Qualifications Master's degree or PhD in Psychology, ABA, or a related field Current BCBA certification in good standing (required) Active Licensed Behavior Analyst (LBA), where applicable Minimum of 5+ years of ABA experience, including at least 3 years as a practicing BCBA Demonstrated experience supervising and managing clinical teams Strong leadership, coaching, and organizational skills Experience overseeing clinical operations and productivity Ability to travel locally as needed ____ Why CAS Is Different We intentionally design clinical leadership roles that: Balance autonomy with accountability Elevate clinicians into true decision-making roles Provide structure without micromanagement Support sustainable growth-for people and programs ____ Not Ready to Make the Jump - but Know Someone Who Is? Direct partnership with a Senior Regional Clinical Manager or Regional Clinical Director Clear oversight expectations with defined clinical and operational metrics Quarterly Clinical Grand Rounds focused on advanced practice and leadership topics PFA/SBT workshops and training opportunities for all clinicians Ongoing collaboration with FTF Consulting and internal clinical experts Systems, dashboards, and operational support that reduce administrative friction Shared clinical resource library with templates, tools, and evidence-based materials to support consistent, high-quality care Your Growth Path at CAS This role sits at the core of our clinical leadership pipeline.Load moreSimilar Job SearchesCall Center Manager JobsCall Center Agent Jobs
Member Support Center Manager Planet Fitness IncMember Support Center ManagerDurham, NCp>Works closely with the Member Support Center Director to lead assigned site operations and supervise all representatives to ensure high-quality, efficient, and timely processing of inquiries from external and internal Planet Fitness customers. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Supervisor, Customer Service Brighton Health Plan SolutionsSupervisor, Customer ServiceChapel Hill, North CarolinaBrighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives.
Clinical Manager The Stepping Stones Group LLCClinical ManagerNorth Carolina, NC$65,000–$70,000 / yearWhat You'll Do Provide clinical oversight for all center-based ABA services and programming Lead, mentor, and performance-manage Senior BCBAs, BCBAs, ACSs, and Behavior Technicians Ensure implementation of CAS's Personalized Care Philosophy and assent-based practices Monitor program quality, data integrity, session notes, and treatment outcomes Support intake assessments, FBAs, and timely completion of all clinical reports Partner with regional leadership on caseload planning, staffing, and productivity Oversee center census, ratios, and staffing to ensure consistent service delivery Maintain compliance with health, safety, and regulatory requirements Build and sustain strong relationships with families, schools, providers, and community partners Represent CAS in outreach events and referral-building activities Analyze clinical and financial performance to support center sustainability Serve as a resource for team members regarding policies, procedures, and best practices How Success Is Measured Success in this role is defined by: High-quality, ethical, and consistent clinical care Strong performance, engagement, and retention of clinical staff Positive client outcomes and family satisfaction A healthy, fully staffed center operating at sustainable capacity Effective collaboration with regional leadership and partners ____ Qualifications Master's degree or PhD in Psychology, ABA, or a related field Current BCBA certification in good standing (required) Active Licensed Behavior Analyst (LBA), where applicable Minimum of 5+ years of ABA experience, including at least 3 years as a practicing BCBA Demonstrated experience supervising and managing clinical teams Strong leadership, coaching, and organizational skills Experience overseeing clinical operations and productivity Ability to travel locally as needed ____ Why CAS Is Different We intentionally design clinical leadership roles that: Balance autonomy with accountability Elevate clinicians into true decision-making roles Provide structure without micromanagement Support sustainable growth-for people and programs ____ Not Ready to Make the Jump - but Know Someone Who Is? Direct partnership with a Senior Regional Clinical Manager or Regional Clinical Director Clear oversight expectations with defined clinical and operational metrics Quarterly Clinical Grand Rounds focused on advanced practice and leadership topics PFA/SBT workshops and training opportunities for all clinicians Ongoing collaboration with FTF Consulting and internal clinical experts Systems, dashboards, and operational support that reduce administrative friction Shared clinical resource library with templates, tools, and evidence-based materials to support consistent, high-quality care Your Growth Path at CAS This role sits at the core of our clinical leadership pipeline.