UNKNOWN

FEED

Responsible for EDI management, WebPortal management and client support management along with maintaining our service levels within the FECA, BL and Energy call center. The Call Center Supervisor will manage the call center staff and assist with our daily operations, as well as, meeting our SLA’s on a daily bases.

HOUR

<div>Now Hiring Customer Care Supervisor</div><div>Tallahassee, FL 32317</div><div>Shift: Monday – Friday / 8:00 am – 8:00 pm</div><div>Pay: $20.94/Hr.</div><div>Contract Assignment: 6 months (may be extended)</div><div> The Call Center Supervisor will manage the call center staff and assist with our daily operations, as well as, meeting our SLA’s on a daily bases.</div><div>This position is to supervise our current 11 call center agents which are Tier 3. Responsible for EDI management, WebPortal management and client support management along with maintaining our service levels within the FECA, BL and Energy call center.  REQUIREMENTS:  Must have supervisory experience and at least 1 full year of inbound call center experience.</div><div>Medical terminology is a must and knowledge of ICD-10 is a plus.</div> <div> REQUIREMENTS:</div><ul><li>Must have supervisory experience and at least 1 full year of inbound call center experience.</li><li>Medical terminology MANDATORY.</li><li>Knowledge of ICD-10 is a plus.</li></ul>

MMC Group

Customer Care/Call Center ^ Call Center Trainer ^ Inter

Call Center Management

Call Centers

Customer Service Management

Customer Support/Service

Electronic Data Interchange (EDI)

ICD-10

Inbound Call Centers

Medical Terminology

Operations

People Management

Service Level Agreement (SLA)

Training/Teaching

SmartSearch

OTHER

WHO WE ARE & WHAT WE DO: Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only: Level II Trauma Center .

WHO WE ARE & WHAT WE DO:
Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.  TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:<ul><li>Level II Trauma Center </li><li>Primary Stroke Center </li><li>Level III Neonatal Intensive Care </li><li>Pediatric Intensive Care </li><li>The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. </li></ul>Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

HOW YOU'LL MAKE AN IMPACT:
As the first point of contact with patients, candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment.  This role is responsible for answering, documenting, and routing calls efficiently to over 70 provider teams. Agents must process high call volumes – over 1,500 calls per day – while ensuring accurate information and a positive patient experience. Reports:Patient Services Manager Supervises:None

WHAT YOU’LL NEED TO APPLY:
Required Education:Minimum: High School Diploma or Equivalent Preferred: Some post high school coursework, i.e.: customer service, business. Required Experience:Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills. Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.  Behavioral Criteria:Ability to operate basic office equipment (fax, printer, copier, scanner). Computer proficiency and knowledge of medical terminology.  Required Certification/License/Registry:None  If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.Please submit your application & resume TODAY!  We look forward to speaking with you. Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

Tallahassee Memorial Healthcare

MS/Patient Access Rep - Call Agent

Acute Care

Background Investigation

Cancer

Cerebral Vascular Accident

Communication Skills

Community Health

Computer Skills

Copying Machines

Diversity

Document Scanners

Documentation

Fax Machines

Healthcare

Healthcare Quality

High School Diploma

Hospital

Microsoft Access Database

Multitasking

Neonatal Intensive Care Unit (NICU)

Nonprofit

Office Equipment

Orthopedic Surgery

Patient Care

Pediatric Intensive Care Unit (PICU)

Presentation/Verbal Skills

Printers

Psychiatry and Mental Health

Reference Verification

Secondary School

Telephone Skills

Writing Skills

[AW]-iCims

Performance Bonus

401K

Employee Referral Program

Employee Events

ADAPTED_NOW

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 112,700.00 - 177,100.00 USD.

YEAR

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact About the Role: We’re looking for an AI Specialist / Developer to transform how we deliver customer support using AI. This role focuses on building and scaling AI-powered solutions that improve support efficiency, reduce response times, and enhance customer experience. You’ll work closely with Customer Support, Operations, and Engineering teams to identify high-impact opportunities and implement practical AI solutions—from intelligent chatbots to agent copilots and workflow automation. What You’ll Do: - Design and implement AI-powered customer support solutions (chatbots, virtual agents, agent assist tools) - Build and maintain systems for automating ticket triage, classification, routing, and response generation - Develop retrieval-augmented generation (RAG) systems using internal knowledge bases and documentation - Integrate AI into support platforms (e.g., Salesforce Service Cloud, etc.) - Analyze workflow data (tickets, chats, call transcripts) to identify automation opportunities and insights - Optimize AI systems for accuracy, latency, cost, and customer satisfaction - Establish evaluation frameworks (e.g., response quality, resolution rate, deflection rate) - Collaborate with services and support teams to continuously refine workflows and ensure practical usability - Implement guardrails and monitoring to ensure safe, reliable, and compliant AI behavior Required Qualifications: - 3+ years of software development experience (Python, JavaScript/TypeScript, or similar) - Hands-on experience with AI/ML systems, especially LLMs and API-based integrations - Experience building backend services and integrating with third-party platforms/APIs - Familiarity with customer support systems (Zendesk, Salesforce, Freshdesk, Intercom, etc.) - Strong understanding of data handling, APIs, and system design - Ability to translate support and operations challenges into technical solutions Preferred Qualifications: - Experience building conversational AI or chatbot systems in production - Knowledge of RAG architectures, embeddings, and vector databases - Experience with speech-to-text or call center AI (optional but valuable) - Familiarity with prompt engineering and evaluation techniques for customer-facing AI - Experience working with support analytics and KPIs (CSAT, first response time, resolution time) - Background in automation tools or workflow orchestration What Success Looks Like: - Increased ticket deflection through effective self-service and automation - Reduced average handle time and faster response/resolution rates - High-quality, accurate AI-generated responses that improve CSAT - Strong adoption of AI tools by support agents - Measurable improvements in support efficiency and scalability Why Join Us: - Direct impact on customer experience at scale - Opportunity to modernize support operations with AI - High ownership across both technical and operational outcomes - Fast-paced environment with room to experiment and deliver real results Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: + Competitive compensation + Comprehensive benefits + Career success on your terms + Flexible work environment + Annual wellness and community outreach days + Always on recognition for your contributions + Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 136,200.00 - 214,005.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 112,700.00 - 177,100.00 USD All other cities and states excluding those listed above: Base Pay Range: 101,600.00 - 159,720.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint

AI Developer – Customer Services and Support

Application Programming Interface (API)

Artificial Intelligence (AI)

Artificial Intelligence (AI) Agents

Automation

Best Sales Team

Cloud Computing

Compensation and Benefits

Computer Security

Conversation Engine

Customer Experience

Customer Relations

Customer Satisfaction

Customer Service Operations

Customer Service Systems

Customer Service Tools

Data Analysis

Internet Security

JavaScript

Microsoft Outlook

Network Connectivity

Operational Support

Performance Metrics

Production Systems

Python Programming/Scripting Language

Salesforce.com

Software Development

Systems Maintenance

Technical Operations

Time Management

Usability Engineering

Workflow Analysis

ZenDesk

In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Join Our Team!At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.Job OverviewThe Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support<ul><li>Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.</li><li>Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.</li><li>Troubleshoot wireless devices, network issues, and feature functionality.</li><li>Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.</li></ul> Retail Partner Support<ul><li>Act as the AT&T subject-matter expert for retail employees and third-party labor partners.</li><li>Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.</li><li>Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.</li></ul>Work Environment & Schedule Expectations <ul><li>This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.</li><li> Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.</li><li>Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.</li></ul>Operational Excellence<ul><li>Navigate multiple systems simultaneously while engaging with customers in real time.</li><li>Document all interactions thoroughly and accurately.</li><li>Adhere to company policies, compliance requirements, and privacy standards.</li><li>Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.</li><li>Execute and maintain approved planograms for mobile devices and signage</li><li>Maintain inventory accuracy for display devices and fixtures</li><li>Add, remove, and reposition phones, fixtures, and promotional material per planogram updates  </li></ul> Collaboration & Communication<ul><li>Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.</li><li>Share insights on recurring issues to improve processes and customer experience.</li><li>Maintain a positive, professional demeanor during all interactions.</li></ul>  RequirementsRequired Skills & Qualifications<ul><li>Strong customer service and communication skills.</li><li>Ability to handle high-stress or escalated situations with professionalism.</li><li>Proficient in multitasking and navigating complex systems.</li><li>Detail-oriented with strong problem-solving abilities.</li><li>Ability to work flexible hours, including evenings, weekends, or holidays as needed.</li></ul>Preferred Qualifications<ul><li>Experience in wireless communications, retail customer service, or technical support </li><li>Previous call center or retail support experience is a plus.</li></ul>What We Offer<a class="external" rel="nofollow noreferrer noopener"></a><ul><li>Competitive starting pay of $26 per hour!</li><li>Comprehensive training and development programs</li><li>A supportive and engaging team environment</li><li>Opportunities for career growth and advancement</li></ul>Benefits<ul><li>Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!</li><li>401k Plan with employer matching after one year of employment </li><li>Paid vacation, personal/sick days, and bereavement time after 90 days</li><li>Employee Profit Sharing Program</li><li>50% AT&T wireless discount</li><li>Paid training</li><li>Advancement opportunities, we prefer to promote from within!</li></ul>

DSI Systems

Retail Support Specialist

Alliance/Partner Marketing

Billing

Business Solutions

Channel Support

Corporate Compliance

Cross-Functional

Customer Escalations

Detail Oriented

Identify Issues

Inventory Management

Leadership

Life Insurance

Mobile Devices

Problem Solving Skills

Process Improvement

Quality Metrics

RSS (RDF Site Summary)

Regulatory Compliance

Retail

Sales

Technical Support

Vision Plan

Wireless Communications

Workable

Requirements include a high school diploma, 1+ year customer service experience (insurance or call center preferred), strong communication skills, basic computer skills, and a customer-focused attitude. As a CSR, you will answer inbound calls, assist policyholders with policy details, billing, and claims, process updates, and document interactions accurately.

We are hiring Customer Service Representatives in Thomasville, GA, to provide exceptional support for an insurance company. As a CSR, you will answer inbound calls, assist policyholders with policy details, billing, and claims, process updates, and document interactions accurately. You will follow insurance regulations and escalate complex issues when needed. Requirements include a high school diploma, 1+ year customer service experience (insurance or call center preferred), strong communication skills, basic computer skills, and a customer-focused attitude. Work hours are 8:00am-5:00pm, Monday to Friday, with pay ranging from $15-$17/hr based on experience. Benefits include health coverage, weekly electronic pay, and personalized support. Join a supportive staffing agency committed to fast placement and career growth. AI may be used in employment processes. Meet your recruiter: Faith Larner.

Call Center Agent Jobs in Tallahassee, FL

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Call Center Agent Jobs in Tallahassee, FL

Customer Care/Call Center ^ Call Center Trainer ^ Inter MMC Group

MS/Patient Access Rep - Call Agent Tallahassee Memorial Healthcare

AI Developer – Customer Services and Support Proofpoint

Retail Support Specialist DSI Systems

Customer Service Representative Cardinal Services

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