Provides procedural expertise to resolve problems; provides information to customers, vendors and employees as needed; trains other employees on procedures; evaluates system or billing errors, and takes corrective measures; works with Manager, Supervisor, Business Applications Specialist and/or Lead to initiate corrective measures; provide system user support. Recommends changes and/or enhancements as necessary, regarding the computer systems, electronic devices, division operating practices and procedures to ensure excellent service is provided to utility customers, utility operating divisions, finance division, vendors and other affected parties.